รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka - 2หน้า

(จังหวัดฟุกุโอกะ/เชื่อมต่อโดยตรงกับสถานี Nakasu-Kawabata) [ทั้งหมด 264 ห้อง]
คะแนนรวม
4.50
ยอดเยี่ยม (140)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.39
  • การบริการลูกค้า
    4.70
  • อาหาร
    4.57
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.19
  • ความพึงพอใจ
    4.61
  • 4.20
    kinkira

    Air conditioner

    The air conditioner was very noisy. This was my first time noticing it. Maybe it's just this room?

  • 3.60
    ふにちゃん

    During the Yamakasa Festival Season

    Conveniently located near the downtown area, but the air conditioning was not effective, possibly due to the building's age, making it difficult to sleep. Additionally, there seemed to be an issue with mites. Rating: 4.

  • 5.00
    007.

    I decided to stay he...

    I decided to stay here because I love the breakfast at Okura, and it was as delicious as expected! I thoroughly enjoyed many Fukuoka specialties like Hakata ramen, mizutaki, and mentaiko. The Hakata omelet was especially delightful—I would have gone for seconds if I had room! I can't wait to come back and enjoy it again. The staff provided warm hospitality, making my stay truly wonderful.

  • 5.00
    姫とご隠居

    Thank you very much.

    Stayed for 2 nights from July 4th. The staff's service was very kind and wonderful. Thank you very much. I will definitely stay here again when I visit Fukuoka.

  • 4.17
    love_ly

    I would like to use it again.

    Direct access from the airport without transfers, and while there is a bit of a walk from the station, it is connected, making it convenient even on rainy days. The location was also ideal for city sightseeing. Compared to newer international hotels, the building and facilities do show their age; however, they are well-maintained and impeccably clean, so it wasn’t an issue. The bed was also very comfortable. The front desk and lobby staff during check-in provided service that met Okura’s high standards. On the other hand, as mentioned by others in reviews, I was surprised by the coffee service at Camellia during breakfast. When seated, I was told "We’ll come back later," but even after getting food from the buffet and starting my meal, no one came to take my order. Staff were moving around clearing tables where others had finished eating but avoided eye contact with me entirely. Finally losing patience, I called out to someone before being served coffee at last. When I asked a young female staff member why no one came to take my order earlier, she replied that they would bring it if customers called them over first—an unusual experience for me where cups remained overturned on tables without any proactive service or even being asked "Coffee or tea?" This seems to be Camellia's standard style of service at Okura Fukuoka since similar reviews have been noted in the past without improvement. That said—even with this issue—the overall accommodation experience was comfortable enough that I would consider staying here again in future visits!

  • 4.00
    てるよんさん

    Service Excellence

    After work, as I headed to the Hotel entrance via subway, a bellman ran over from afar to assist with my suitcase. Every staff member I passed inside the Hotel greeted me without fail. It feels refreshing, as such hospitality seems less common in recent Hotels. Thanks to the Diamond benefits, my Room was upgraded and had ample space. While the amenities didn’t reflect much effort towards reducing plastic use, I was informed they are transitioning by using up current stock. Though the Room shows its age, it was impeccably clean and comfortable. There were no unpleasant odors on the pillows, and a thoughtfully placed origami crane added a warm touch—truly living up to Okura’s reputation.

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  • 4.67
    meme-o

    The staff provided a truly comforting experience.

    It was my first trip to Hakata in a long time since the COVID-19 pandemic. I forgot to request a barrier-free room via email in advance, but you kindly prepared it for me during the busy check-in time. Thank you so much. (I remembered staying in the same barrier-free room and an adjacent room with connecting access before.) The smiles and wonderful hospitality of the staff were truly comforting. I look forward to staying again. Thank you very much!

  • 5.00
    シルヴィア.r

    Feel at ease.

    I have been staying here for nearly 10 years. Although I stay about three times a year, I truly appreciate the consistently excellent service. Every time I check in and enter the Room, even though it's a different Room each time, I feel such comfort that it makes me want to say "I'm home." I sincerely hope this will always remain a place where I can say "I'm home."

  • 5.00
    ゆたかたま

    It was a comfortable stay.

    This is my second stay following February. Thank you for your hospitality again this time. I have already made a reservation for next month's business trip as well. Looking forward to it! The access from the airport, overall cost performance, and breakfast quality are undoubtedly top-notch in Fukuoka. I also use Okura in Tokyo and Kobe, and I can truly feel the exceptional Okura quality here as well. The facility is so well-maintained and clean that its age does not bother me at all—definitely a plus point!

  • 4.50
    ナックルベリー

    The hospitality is excellent.

    I chose this Hotel for my business trip because it had a pool available during my free time. Although the Hotel has a historical feel and did not have a smart TV, the hospitality was exceptional, as expected from Okura. The pool was clean, bright with natural sunlight, and I enjoyed swimming there twice. If I have another chance to visit Hakata, I would love to stay here again.

  • 5.00
    たかたかたんさん

    I had a relaxing time.

    I used this accommodation for work, and it felt great to stay at a nostalgic and wonderful hotel after a long time. As it is an established hotel, the facility is not particularly new, but everything was well-cleaned, and the staff's service was excellent. It was a truly relaxing stay. Thank you very much.

  • 4.33
    springpon

    I would like to stay here again.

    The location was perfect for my plans on both days, and everything was within walking distance. The Hotel staff were all incredibly kind, making my stay very pleasant. I will definitely stay here again next time.

  • 5.00
    たろたろいも

    Exceptional Hospitality

    I stayed here during my trip for a live event at PayPay Dome. To my surprise, the room I reserved was upgraded, and I was able to stay in a room twice the size, which was truly impressive! Since it is directly connected to the station, I could reach the hotel without getting wet. The room was impeccably clean and very tidy. The amenities were also well-stocked, which was especially appreciated by women. As expected from Okura, you can experience top-notch hospitality. I would love to stay here again when visiting Fukuoka!

  • 4.50
    chai12

    The hospitality is excellent.

    We stayed for two nights for our child's university entrance exam. Upon check-in, the staff recognized that we were here for the exam and kindly offered warm words of encouragement throughout our stay. The room was spacious, clean, and equipped with an air purifier. The desk was just the right size for studying, and they even provided a lamp upon request. Since our room was away from the elevator hall, there was no noise from the hallway, allowing us to sleep soundly at night. The breakfast had a wide variety of options, enabling my child to choose familiar items (of course with higher quality), which helped them feel in top condition on exam day. Thanks to this wonderful experience and support, my child successfully passed their exam. We are truly glad we chose this accommodation. Thank you very much!

  • 5.00
    メグハナ

    Hospitality Rooted in Tradition

    This was my first visit to Hakata and my first stay at Hotel Okura Fukuoka. The hotel exudes the nostalgic charm and comforting tradition of Okura, creating a serene atmosphere. While the Toranomon location has been rebuilt into an impressive structure, I felt something was lost in the process, leaving me a bit wistful. However, I found that essence here. Thank you for your exceptional hospitality.

  • 5.00
    オトコ前

    I had a very good time.

    The craft beer in the basement is exquisite. Yoie is also a good Hotel.

  • 5.00
    えみとそら

    I would like to use it again.

    I stayed for a show at Hakataza. I was very satisfied with everything. The breakfast buffet had a wide variety and was very delicious. I will use it again.

  • 4.00
    雑音くん

    Noise

    This is one of the top-class Hotels in Fukuoka, but it is concerning that noise leaks from the walls and doors of the Room, and noises from neighboring Rooms can be heard. Other services are provided at a level befitting a top-class Hotel. If soundproofing measures were improved, I believe guests could enjoy a more comfortable and restful stay.

  • 4.83
    snow111

    It is a comfortable Hotel.

    The location is convenient for subway travel and dining, so I use it occasionally. This time, it was for a concert at the dome. The compact Room is comfortable and I like it. Regarding breakfast, it's disappointing that the Japanese-style meal on the second floor has been replaced with only a buffet. There was a wait time, and even when I asked the staff clearing tables for coffee service, I had to wait a long time before they came on the second request. Next time, I'll allow more time when using this service.

  • 5.00
    チョコア0101

    The breakfast was very delicious. The Room was also clean and comfortable to stay in.

  • 5.00
    ゆたかたま

    Simply wonderful

    I used it again after a long time. The stable quality is impressive. Although some aging is unavoidable, it is clean and not bothersome. The breakfast is also of a high level, just like in Tokyo and Kobe, and I am very satisfied. In terms of overall strength, isn't it the best in Fukuoka? I will use it again. Thank you very much for your hospitality.

  • 1.83
    最高ちゃん

    Disappointing

    I treated myself to a solo staycation as a reward. I was particularly looking forward to the pool and sauna, but unfortunately, it coincided with the monthly maintenance day, so I couldn't use them. It was my fault for not checking in advance, but I found out on the website two days prior. If I had known earlier, I wouldn't have chosen Okura. Starting off like this left me feeling disappointed at check-in. As an IKYU Diamond Member, there is a room upgrade benefit; however, it was declined due to full occupancy. While this depends on availability and is understandable, the front desk staff's curt response left me slightly disheartened. Next up was breakfast which I had high hopes for—but there wasn’t anything noteworthy about it. There wasn’t much that appealed to me; they did have ramen in true Hakata style but I didn’t try it. The mizutaki (chicken hot pot) consisted of small portions of chicken, cabbage, and green onions served lukewarm—it made me question if this could even be called mizutaki? It felt like there should have been more substantial dishes as main options. While aging facilities are inevitable in the room itself, everything felt rather formalized and lacking warmth or hospitality—which was disappointing overall.

  • 4.17
    ふわせぱぱ

    The Exceptional Okura Quality

    I stayed for one night. The Facility is a bit old, but it is well-cleaned. The quality of service was also satisfactory. What was disappointing was the breakfast Camellia corner—being neither asked "coffee or tea" nor attended to. It was the first time I experienced such a thing anywhere in the world.

  • 3.80
    あおいこっこ

    Convenient and Comfortable

    Directly connected to Nakasu-Kawabata Station and close to the shopping street, the location is excellent. Although the large number of guest rooms made the walk from the elevator to the Room feel a bit far, the standard Room had wide, bright windows, well-equipped amenities, and provided a comfortable stay.

  • 4.33
    secret333

    The staff is excellent, but the Facility is outdated.

    The staff and managers at the front desk and restaurant were truly first-class, as expected from Okura. It was a service with Japanese attention to detail. However, unfortunately, the room's WIFI connection was poor, and although I stayed for work, it significantly hindered the preparation of presentation materials. I have stayed at hotels of the same level or higher in Japan before, but this was the first time experiencing such an issue. Although it is overseas, perhaps it is because various things are old. The Chinese restaurant was also delicious, and the service was excellent. The room was cleanly maintained.

  • 5.00
    温水泉

    The service at the long-established Hotel was perfect.

    The spaciousness of the lobby, the greetings from the hotel staff, the cleanliness of the room, and the amenities were all perfect. The room's TV was multimedia-compatible, and it was quiet enough for a good night's sleep. The location is also excellent and wonderful. I would choose this property again when staying in Fukuoka.

  • 4.50
    yukkin0216

    Excellent customer service They found and made a reservation at a delicious Mizutaki restaurant for us

  • 5.00
    シルヴィア.r

    It was a comfortable time.

    I have been taken care of for the past few years. They always provide comfortable service whenever I visit. It is very convenient as it is very close to the restaurant where I want to have dinner. It is a wonderful Hotel where I want to stay forever.

  • 5.00
    @ran

    Stays in Fukuoka is Okura

    Thank you for your hospitality. I stayed this time because there was a concert. I was surprised by the unexpected surprise gift! Moreover, there was a room upgrade, which made it a truly delightful day. The staff's smiles were also soothing. Staying in Fukuoka, Okura is definitely the right choice. Thank you very much.

  • 5.00
    お幾ら萬圓さん

    The well-maintained ...

    The well-maintained and comfortable Room, along with the attentive and thorough hospitality, ensured a reassuring stay, just like at other Okura properties. This was my first time in Fukuoka, but it was conveniently located just two subway stations from Hakata Station, close to Nakasu, and only one station to Tenjin.

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