รีวิวและความประทับใจจากผู้เข้าพักที่ InterContinental Tokyo Bay, an IHG Hotel - 3หน้า

(โตเกียว/ทาเคะชิบะ) [ทั้งหมด 330 ห้อง]
คะแนนรวม
4.38
ดี (144)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.40
  • สิ่งอำนวยความสะดวก
    4.31
  • การบริการลูกค้า
    4.40
  • อาหาร
    4.42
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.35
  • ความพึงพอใจ
    4.44
  • 3.17
    hiro0209

    Preparation

    I stayed last year and visited again with high expectations, but this Hotel has many areas that need improvement. The coordination and information sharing among the staff are terrible, resulting in receiving different items than requested. Perhaps due to the crowd, the staff seemed overwhelmed. I felt extremely stressed having to wait for afternoon tea, dinner, and breakfast.

  • 4.67
    マミ先生

    I was able to spend a comfortable time in the luxurious interior. I would like to use it again.

  • 4.83
    マミーズダイナー

    Beyond expectations!

    I imagined that the meals in the lounge would be light snacks, but both dinner and breakfast were very satisfying in terms of quality and quantity. There is nothing to say about the meals. If I had to say, it would be nice if there was one more round of lounge service, a nightcap... But the view from the Room was great, and I was able to relax.

  • 1.50
    ココナッツ01

    I wish I hadn't gone.

    We stayed in the Club Room during New Year's to relax, even though we live relatively close by. The hotel was extremely crowded due to the holiday season, and while staff shortages were understandable, the Club Room was overly packed and everything took too long. We arrived at the hotel around 2:20 PM and headed to the club lounge for check-in, only to find a line starting from the entrance. After waiting in line to enter, we were finally let in but then left unattended. No towels were brought to us, and we waited about 30 minutes before receiving welcome champagne. Afternoon tea followed another 30 minutes later. Even after finishing our food, no one came for check-in procedures until we asked about it ourselves. We were told to wait until it was our turn, and eventually completed check-in an hour and 45 minutes after arrival. We entered our room two hours after arriving at the hotel. While the room itself was beautiful, by that point we were so exhausted and frustrated that there was no excitement or joy—just discomfort throughout our stay. The outside view had already turned dim by then as well. Although I love InterContinental hotels and have stayed at various properties with club lounges before, I found this one’s dining options disappointing—the lowest standard among all my experiences so far—with very little food available overall compared to other hotels. Having recently enjoyed a wonderful stay at Pier 8 despite it being fully booked on a holiday weekend made this experience all the more disappointing as expectations had been high going into it. Instead of relaxing as planned during New Year’s holidays here again next year—I’ll simply stay home stress-free instead! On a positive note: dinner reservations at their Italian restaurant exceeded expectations; both food quality & service impressed us greatly—thank you! My rating reflects four stars solely because of this restaurant (while giving just one star for its club lounge). Though unlikely returning accommodations-wise—I’d gladly revisit their restaurant if given another chance someday! Lastly—a minor inconvenience worth mentioning involved notices placed inside bathrooms/guestrooms warning guests window-cleaning would occur soon without specifying exact timing which disrupted peaceful bath-time moments unnecessarily amidst already stressful circumstances… quite unfortunate timing especially over festive periods requiring gondola setups outdoors too! Despite dissatisfaction overall—the scenic views remained lovely alongside comfortable bedding arrangements appreciated nonetheless—thankful still!

  • 3.17
    温泉の休日

    Just one point...

    The first thing I did upon entering the Room on the club floor was to change the orientation of the sofa. Despite being in a Room on the Rainbow Bridge side, the two sofas were arranged facing the TV instead of the sea. Unfortunately, when I changed the orientation and slightly moved the sofa, I found trash at its foot (not directly underneath). It was a piece of trash that immediately caught my eye, seemingly an empty tissue bag (plastic). The fact that such a large piece of trash was lying there suggested that cleaning and inspection around the sofa area were neglected, and it made me feel gloomy, wondering if they never move the sofa to clean. This was the first incident of my stay, and while I tried to "forget" about it myself, I didn't mention it to my family, who arrived later, until we checked out. I didn't want the entire stay to be overshadowed by it... There are still several experienced Japanese male staff members (not young) on the club floor who provide excellent service. I was pleased to find male staff this time who offered service worthy of being called "as expected of InterContinental!" like Mr. Uchida, who moved to a restaurant on another floor. It was just unfortunate about the trash.

  • 5.00
    リン・はやし

    It was wonderful hospitality.

    We stayed at the property to celebrate my husband's birthday and our silver wedding anniversary. When we informed them in advance about the anniversary, they kindly upgraded us to a room with a great view. Additionally, they provided an anniversary chocolate plate with our afternoon tea and decorated it with ribbons, which was a thoughtful gesture that truly delighted us. The staff provided warm and friendly service with smiles, truly befitting a first-class hotel. The hotel's interior was very beautiful, and the view from the room was amazing (both the daytime and night views were wonderful). The bathroom also had a separate shower booth, allowing for a relaxing bath experience, which was very nice. The sweets and dishes at the club lounge were exquisite. Each item was carefully prepared, and we were very satisfied with the taste, appearance, and portion size. We were able to spend a wonderful anniversary. We would love to use the property again.

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  • 4.00
    ネコの下部

    View bath - Excellent

    I stayed for one night at a hotel with a city view bath. From the room, I could see the Skytree and Rainbow Bridge. The bath had a view towards Odaiba, and I could relax at night while my husband enjoyed it in the morning. I wanted to stay another night to enjoy the bath, but unfortunately, I couldn't due to work commitments. The meal at the hotel's teppanyaki was decent, and the dessert was served in a different location, which changed the atmosphere and was nice. Breakfast was a buffet with a decent variety, and I was satisfied with it.

  • 3.50
    Dr.KK

    Staff

    Is the staff part-time? The response is slow. The service is not very promising.

  • 4.67
    naomiotya

    Early Xmas

    Perhaps because it was a stay during the weekdays, I was able to spend a relaxing time even though it was the Xmas season. The Xmas decorations throughout the Hotel are lovely, but the afternoon tea time and cocktail time on the club floor were so fulfilling that I spent my time in the Room and club floor, gazing at the Rainbow Bridge, enjoying high-quality snacks and champagne, and before I knew it, the time passed without moving a step from the 20th floor. I thought it would be nice to spend next year's Xmas here as well.

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  • 4.33
    sscrs

    There were many wedd...

    There were many weddings, and it was a bit crowded, but with a room upgrade, we were given a suite on the top floor with a great view and a massage chair, allowing us to relax. The only downside was that the TV stand in the bedroom was dusty, and only the spot where the remote was picked up was clean, indicating it hadn't been cleaned at all, but everything else was good.

  • 4.50
    ハル&

    At Nagomi Lounge

    The staff members are as wonderful as ever! I've stayed at various places, but the hospitality of each staff member here is truly impressive! The only disappointment was the afternoon tea and dinner at the Nagomi Lounge. The afternoon tea was not quite up to par this time either, so I would appreciate it if they could offer at least one delicious item. As for dinner, having all fish dishes was a bit too much for me, and I got tired of it. However, I made an effort to eat it all since it would have been a waste. I'm not particularly fond of fish to begin with, so perhaps if I had communicated this in advance, it could have been improved. I think I would have been more impressed if there was a balanced offering of fish, meat, and vegetables. However, it might be great for those who love fish. Choosing the drinks was fun, and breakfast was delicious! Thank you very much!

  • 5.00
    jiryuza

    We had a luxurious time.

    I was able to enjoy a stay with beautiful scenery. The food offered in the lounge was all delicious, and I was pleased that the afternoon tea on the club floor was served on a tea stand.

  • 3.50
    ぶりすさん

    Check-in

    I was made to wait standing for over 30 minutes to check in. I understand that it takes time for the front desk staff to assist as there are many foreign guests, but initially, there were four counters, and only two were open. When a third counter opened, it was prioritized for IHG members, so I was not assisted and ended up waiting standing for over 30 minutes. Standing and waiting with a tired body from traveling was hard on my spinal stenosis. Wouldn't it have been better to at least provide chairs or number tickets for seated waiting? (Angry)

  • 5.00
    ユメピコ

    Enjoy the lounge access! It's the best!

    Feel uplifted with afternoon tea in the ocean-view lounge!!

  • 3.67
    angel2

    Stayed for two nights on a floor with lounge access.

    I stayed for a multiple night stay in a room with a night view from the bath, with a plan that included lounge access. I was satisfied with both the room and the front desk staff, but there were a few disappointments. While using the lounge, most of the girls on the floor were good, but there was just one who had no smile and handed over the menu as if throwing it, which made me very uncomfortable. The other girls, including the foreign girl, were very good, but the service of just one sulky girl ruined it. I don't know if something happened or if she dislikes her job, but it has nothing to do with us, the guests. If she dislikes it, it might be better for her to resign. On the second day during breakfast, from the backyard, I heard a loud male voice, possibly the chef, saying, "I wonder what time I can go home today." It made the meal taste bad. It's the same for both, but it's very disrespectful to those who are working hard, and if they truly dislike it, it has a negative impact on the company, so I recommend resignation. It's very disappointing because the other staff were wonderful. I don't usually like to make complaints, but since it's a good hotel, I commented with the hope for improvement.

  • 5.00
    バイオリン弾き

    High level of hospitality

    High level of hospitality. That's all there is to it. It was a very relaxing Hotel stay. I was able to spend 4 days comfortably. Thank you very much.

  • 5.00
    @旅道

    We were able to use it again this year for our wedding anniversary!

    As accommodation fees continue to rise year by year, I enjoyed a luxurious time with my wife again this year for our annual anniversary. Without using a coupon, a 2-day, 1-night stay for two people costs over 90,000 yen. We've been staying here annually for 16 years, and the first time, even with a club floor use, it was 20,000 yen, so it's about five times more now. I hope to stay again next year and enjoy a luxurious moment, so I plan to save diligently. The charm here includes a welcome drink of champagne, sweets during afternoon tea in the lounge, hors d'oeuvres and alcohol in a buffet style during cocktail time, and fluffy omelets made by the chef along with menu dishes and a buffet in the morning. All of this is included in the fee! The view and night scenery from the lounge are very beautiful, and the staff's sophisticated attentiveness is also wonderful. My allergy information was passed on, and they provided guidance on allergies in the dishes and accommodated with alternative menus, offering impeccable service that left me very satisfied. The room is also clean, and you can enjoy a space unlike everyday life with a fluffy bed. I liked the waffle bathrobe so much that I ended up purchasing it in the past.

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  • 4.67
    きららかずさん

    It felt like a Resort Hotel and I was able to refresh.

    It was a wonderful view facing Tokyo Bay with Odaiba right in front of us. The Rainbow Bridge was visible right in front, and the night view was beautiful. It made us forget the hustle and bustle of the city center and feel like we were at a resort, allowing us to refresh ourselves. One disappointing aspect was during check-in when a trainee assisted us and seemed to misunderstand the accommodation plan, explaining, "Dinner is included, and breakfast is room service." We were surprised because the plan we applied for did not include dinner, and breakfast was supposed to be at the restaurant. Upon pointing this out, they hurriedly rechecked and corrected it according to our indication. It was unfortunate as it is a basic point of the accommodation plan.

  • 4.17
    SIN-A

    Enjoy the Club Lounge

    We enjoyed a relaxing and delicious time with afternoon tea, cocktail time, and breakfast at the club lounge. From the room, we could see the moon viewing and the supermoon. However, the temperature difference is quite significant this season, and the room temperature could only be adjusted between 20 to 25 degrees, which was a bit cold.

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  • 5.00
    アルハ

    The access from Toky...

    The access from Tokyo Station was better than I expected. The room was spacious, clean, and had a wonderful view. Despite being so close to the sea, there wasn't a single water stain on the glass windows, allowing us to enjoy the scenery, which I believe is due to regular maintenance. Just one thing... It would be helpful if you could add a few more chairs in the front lobby. I would like to stay at this hotel again. Thank you.

  • 4.40
    ten

    Very satisfied

    Arriving late at night, I immediately opened the curtains to a stunning view of the Rainbow Bridge, which was also visible from the bathroom, providing great satisfaction and relaxation. I would definitely like to use this service again.

  • 5.00
    温泉ソムリエ家元

    We hope for extended bar hours.

    I checked in at 9:30 PM and was looking forward to using the bar (lounge), but the operating hours were too short and I couldn't use it. I hope for an extension of the hours.

  • 2.83
    うぇるズX

    The view and in-room dining at Bayview were excellent!

    Stayed for one night with a Bay View Guaranteed x Premium Dinner with Steak and Lobster W Main (Dinner and Breakfast in the Room). The cost was 132,500 yen without a coupon, but I was able to stay for free using company assistance. ■ Positive Points - The room with a bay view had a great view, and I was very satisfied with both the night and day views. - The bathroom also had a window, allowing us to enjoy the bay view. - We were able to use in-room dining for both dinner and breakfast, which was great as we had an infant, allowing us to enjoy our meals in peace. Especially, the in-room dining for breakfast allowed me to spend a luxurious time personally. - Perhaps because it was a weekday, we were able to extend the checkout time from 12:00 to 14:00 for free, allowing us to enjoy sightseeing in the surrounding area. ■ Negative Points - The building overall was not new, and there were some inconveniences. Since it was not a mixer tap, but separate taps for water and hot water, it was a bit of a hassle for bathing the infant. - The bay view bathroom had windows that tended to fog up, which was a bit disappointing (I understand it's inevitable, but it was a rare opportunity). - I understand that the alcohol in the room is charged, but considering the price range of this plan, I felt that the service was inferior to other hotels, such as Nespresso being charged (the only free item was mineral water). - The parking lot was stated on the web to be available for 3,000 yen at the guest rate for up to 1 hour after checkout. However, at checkout, I was told it was available for entry and exit all day, so I felt that if I had been informed earlier, I could have planned better (perhaps there were circumstances like availability on weekdays, but since I had discussed parking fees and times at check-in, it felt even more inconsistent). ■ Impressions - This time, I had company assistance, allowing for a free stay. - There were travel restrictions as I was staying with an infant. Therefore, I have no particular complaints, but since it's not a cheap accommodation fee, I felt that I might not revisit if there was no company assistance.

  • 4.83
    冨安四発太鼓

    Birthday Use

    Stayed on the middle day of a three-day weekend. Check-in was at 3 PM, but the room was not ready due to busyness, so I waited in the lobby for 30 minutes. Initially, there was no mention of an upgrade, but probably because the room was still not ready, I was guided to an upgraded room. It would have been even more delightful if it had been done from the start! Everything else was great! During the breakfast buffet, it was impressive that a passing chef, not the hall staff, was adjusting the silverware at the empty seats. The staff were very attentive and their smiles made me feel very good. Thank you very much.

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  • 4.83
    MASAKI4129

    The night view was amazing.

    Afternoon tea at the 20th-floor club lounge, then relaxed in the room before enjoying light snacks during cocktail time back at the lounge. Despite the holiday, the club lounge wasn't crowded, allowing us to enjoy a leisurely meal by the window with a view of the night scenery. It would have been perfect if there were just a few more types of dishes. But since it's included in the accommodation fee, it's hard to complain. The plan included bringing a cake to the room, and the sweet sparkling wine that came with it was easy to drink, so even though we don't usually drink much, we finished a half bottle between the two of us. The cake was also delicious. Being on the bayside, the daytime view and night scenery were both wonderful, and this level of service at this price is rare, so I would like to repeat the experience. I was truly surprised at how quickly time passed.

  • 2.33
    neozion

    The quality of the lounge is low. The facilities are old, and the plumbing was dirty. It is not the quality expected for over 100,000 yen per night.

  • 3.50
    かめさまかみ

    Club Lounge Stay

    This was my second stay. As expected from the Intercontinental Group, the overall stay was comfortable, but I had some concerns about the service in the club lounge. During check-in, I was having afternoon tea, and although there was still jam left on the plate and I was about to eat it, it was almost cleared away without asking. I would have appreciated a simple question like, "Are you still using this?" Additionally, during cocktail time, the same staff member cleared away forks even though there was still food on the table, and another staff member cleared away snacks that were still being eaten, which left me dissatisfied with the service. The room linens and other amenities were very user-friendly and excellent, and everything else was very good, but the service aspect lowered my satisfaction, which was very disappointing.

  • 3.83
    らんにんぐ好き

    A decent hotel

    I booked a spacious river view room because there was a special deal available. The view from the room was very nice. Although some time has passed since the hotel opened, and there were some aspects of the room and overall hotel facilities that were a bit concerning, the room was kept clean. One thing that bothered me was the distinctive smell I noticed as soon as I got off the elevator on the guest room floor. The same smell was present in the room, and it was quite noticeable on the first day. It was a smell that made me wonder if it was cigarette smoke, and it was not a pleasant scent. This was a significant negative point and dampened my mood. The service from the staff was generally good, but nothing particularly memorable. I think it's an ordinarily good hotel and I don't have any specific complaints, but when considering everything, I'm not sure if I would visit again.

  • 5.00
    CBAもも

    Thank you for the wonderful presentation!

    I used this place for my partner's birthday. I brought in a present the day before, and with their cooperation, the present was placed in the room when we checked in, creating a surprise. It was a great success, and my partner was very happy, making it a wonderful memory. Thank you very much.

  • 5.00
    boots01

    I was able to relax.

    This is my second stay this month. The view from the room was great, and the room was clean and relaxing. The staff I encountered at NAGOMI and the lobby were pleasant, and I would definitely like to visit again.

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