Kashiwaya Main Store

[To Our Valued Guests] Measures Regarding COVID-19 We understand that concerns about COVID-19 may still persist. At our accommodation, we are taking every possible measure to ensure that we continue to provide you with comfort, safety, and peace of mind. Following the guidelines provided by the Ryokan Association of the whole country, we have enhanced cleaning protocols and implemented health checks for our staff to ensure a safe stay for all guests. Our staff will also wear masks while providing service. However, due to these unusual circumstances, we kindly ask for your cooperation in certain matters. Please review the following: 1) About Your Health Management If you experience symptoms such as fever, cough, sore throat, or fatigue, please inform us immediately. (With your consent, we will contact public health authorities and follow their instructions.) Please sanitize your hands upon entry and wear a mask in public areas such as the front lobby. (Masks are available at the front desk if needed.) 2) Use of Public Spaces (e.g., Front Lobby) The free drink corner (coffee/tea) will temporarily use paper cups for service. Please maintain distance from other guests when using public spaces. 3) Use of Large Baths Our two large baths are available for private use on a rotational basis. The "Yuuyu Jiteki no Yu" bath at Shikitei Annex is open with limited capacity and separate times for men and women as usual. From July 1st onwards, ventilation and cleaning will be conducted every two hours to avoid crowding while gradually returning operations to normal. Please note that staff may enter during this time. 4) Dinner Service The pre-dinner sake tasting corner is temporarily closed; instead, complimentary welcome drinks will be provided. Staff will confirm details at dinner time. To minimize staff entry into private dining rooms during meals: - The number of serving visits has been reduced. - Desserts will be delivered directly to guest rooms after dinner. Seating arrangements remain standard but can be adjusted upon request (e.g., side-by-side seating). Please inform us in advance. 5) Futon Bedding Service Futons will be prepared during dinner time; however, morning futon removal is not conducted unless requested. If you wish for futon removal or need tea replenishment or fresh towels/bath towels during breakfast hours, please notify meal service staff either during dinner or breakfast. 6) Breakfast Service To avoid crowding in front/public spaces: Coffee/tea services typically offered post-breakfast dessert are now served within dining areas instead. Additionally—check-out times shall also proactively get confirmed beforehand reducing congestion risks further! 7）Check-Out Process Acrylic panels installed @front counter ensuring safer transactions occur seamlessly! While luggage assistance remains intact—guests must self-move vehicles independently themselves! Should station shuttle services become necessary? Kindly pre-inform departure schedules earlier accordingly! For any questions/inquiries feel free contacting reception anytime without hesitation whatsoever! Thank You For Understanding & Cooperation Always!!