KAREN Hamanako with Dog

My elderly parents, our dog, and I stayed here and were very well taken care of. We wanted to soak in an Onsen, enjoy delicious food, relax nearby, and stay at an Accommodation that treats dogs as family—and this place fulfilled all the wishes of the three of us plus one dog. The staff were truly pleasant and spoke kindly to our demanding dog, giving him lots of affection. The meals were thoughtfully planned and delicious; we were very satisfied to be able to enjoy both the local Hamana Lake gyoza and eel. The dog buffet was also wonderfully well provided for.The Onsen was clean with a great view, and we were able to relax and enjoy it at a leisurely pace.Just one small point: compared with the entrance area, the door opening/closing space takes up quite a bit of width, so it felt slightly inconvenient when all of us were going in and out together.We have already decided we would love to stay again. We look forward to seeing you then!

The staff were very kind, and even after we arrived they accommodated changes to our stay and added breakfast as requested. We truly appreciate their help.We would like to stay again.Thank you very much.