Skye Niseko

Just as the title says. I stayed for a different purpose than other guests (a car touring trip).The staff, Room, Facility, meals (dinner & breakfast), and the large public bath were all excellent!And most importantly for me, they have fully equipped indoor parking!I don’t ski, but this is a Hotel I’d like to stay at year-round.

I would like to start by saying that this was a truly wonderful Hotel. With that said, I would also like to share a few disappointing points, in the hope that it will become an even better Hotel in the future.1 From Reservation to check-in At the time I completed the Reservation, I shared three requests in the “Comments to the Accommodation,” but I received no response at all, which was very disappointing. The only reply initially came from a non-Japanese concierge. When I replied and asked what had been done regarding my requests, a Japanese concierge responded. After several email exchanges, two of the items were resolved. The remaining item was not treated as my request and was simply overlooked. It was disappointing to feel that my comments had not been properly read.2 At check-in Two staff members—one Japanese and one non-Japanese—welcomed us. The Japanese female staff member’s attentive service made me especially happy. However, the check-in procedure was handled by a non-Japanese staff member again. Their Japanese seemed good, but some explanations were insufficient, and I later had to confirm details with another staff member. → The most troubling issue was being told, “The air conditioner is currently set to heating.” Since it was cold outside, I thought that would be fine. However, even after raising the temperature setting in the Room repeatedly, it remained cold. About two hours later when we went out for dinner and checked with the front desk, we were told that it would remain on cooling until 6:30 p.m., and then switch to heating afterward. A Japanese staff member kindly offered to bring an additional heater into our Room, so when we returned from dinner it had warmed up properly.3 Use of the private Onsen When I went to use it, I struggled to communicate because the staff member did not speak much Japanese.4 In-Room facilities It was disappointing that accessibility support for guests with disabilities is not sufficient; helping my family member bathe in the Room bathroom was difficult. I would appreciate it if you could install about two grab bars in the bathroom area. The toilet has a bidet function and is comfortable; however, because of how/to what extent toilet paper is provided/compatible (?), paper tended to stick after use, which was unfortunate.These are the points that stood out for me. However, since both the meals were delicious and this is an excellent Hotel overall—and because I would like to stay again—I wanted to share these comments as feedback.I also think it would be helpful if you prepared simple bullet-point instruction sheets for front desk procedures and bath-related guidance.