ATAMI Kaihourou

The room, Onsen, and meals are perfect.

The Room was very spacious, clean, and excellent. The private open-air bath in the guest room had a great view and was very relaxing. We were delighted to have both breakfast and dinner on the water balcony by chance. The meals were also very delicious. The two female staff members who guided us upon arrival and served us during dinner, as well as the male staff member at the lobby, were all very polite, friendly, and provided excellent service that made our stay comfortable. However, there was one disappointing point: the female staff member who handled breakfast, final billing, and our send-off (I don’t know her name but she had her hair tied back completely including her bangs) lacked friendliness. Even though she must have heard my mother and I talking about taking a photo outside before leaving, she proceeded to guide us directly into the taxi without acknowledging it. When we asked for a photo afterward, her attitude felt indifferent; honestly speaking, it left a bad impression at such an important moment of departure. It felt like we were being rushed out. For a luxury Ryokan like this one, I would expect impeccable customer service throughout every interaction. Unfortunately, this last experience left me feeling upset as we departed with unpleasant memories of our stay—especially since it was my mother’s birthday celebration. While the Ryokan itself is wonderful overall due to its facilities and other staff members’ hospitality efforts—this single negative encounter has led me to decide not to return again in future stays here despite its merits otherwise being commendable overall!