รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk - 2หน้า

(จังหวัดฟุกุโอกะ/โมโมจิฮามะ　มิซูโฮะ เพย์เพย์ โดม ฟุกุโอกะ) [ทั้งหมด 1052 ห้อง]
คะแนนรวม
3.72
(131)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.74
  • สิ่งอำนวยความสะดวก
    3.79
  • การบริการลูกค้า
    3.84
  • อาหาร
    3.82
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.40
  • ความพึงพอใจ
    3.71
  • 4.50
    ベーブ大谷

    Stunning views and attentive service

    Stayed on the 30th floor again to support the Hawks since April. The view, different from spring, was stunning and made for a very satisfying day. The customer service was also pleasant. Looking forward to the next opportunity!

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  • 2.67
    もうすぐ引退だ

    Is it stockpiled rice?

    The breakfast buffet was disappointing. The rice was not tasty, and the curry was also lacking flavor. The sausages were decent. While there were many options, it lacked a sense of luxury and felt more like a meal at a countryside Resort Hotel. It didn’t excite me at all. Is this really Hilton?

  • 4.33
    大好きなひまわりイエロー

    A Wonderful Journey

    It was comfortable. The request for a Room on the DOME side was kindly accommodated, and the Room was spacious and clean. However, it was a bit disappointing that one sleeve of the room wear was turned inside out and the water pressure in the shower was weak. Thank you for a wonderful trip. The breakfast was delicious no matter what I had.

  • 1.83
    popcorn777

    The lounge is available for use in 1-hour increments from the start.

    At 6 PM, I was told from the beginning that "the lounge is limited to one hour," rather than being informed only if it was crowded. If this is the case, it should be clearly stated in advance. Had it been mentioned, I would have chosen another Hotel. If you truly care about your customers, shouldn't you provide accurate options? I believe all descriptions on the website should be updated. I've stayed at various Hotels, but this was my first time being told about a one-hour limit. At 7 PM after an hour had passed, there were empty seats in the lounge, but I left. Regarding sushi dinner reservations, I was told that "the restaurant is busy and available times are either 6:30 PM or 8:30 PM." However, when I arrived at 8:15 PM, the restaurant was nearly empty. At breakfast on the first floor, when I asked for a spinach omelet from the person making them, they responded in a harsh tone saying "I also need to prepare rice balls now so please wait a moment" (despite no other customers waiting). When I then said "I'll have a cod roe omelet instead," they repeated exactly the same phrase again with no change in tone. After some time passed another staff member came to assist with making omelets (making two people total), and as a result of their lack of memory regarding my previous order for cod roe omelet—I had to place my order again with this new person. Based on their pronunciation they seemed Japanese; however someone might want to teach them how best respond during such situations. I did not use Onsen facilities so cannot comment on them.

  • 4.17
    JunJun1971

    The breakfast area is crowded with international guests.

    The dining area was extremely crowded due to overlapping tours from China and Korea. The meal content was the same every day, so it is not recommended for those on a Multiple Night Stay.

  • 4.83
    SB George

    During a multiple ni...

    During a multiple night stay on weekdays, I was delighted to find that my room had been upgraded at check-in. Although there were slight signs of wear in the water-related facilities such as the shower booth, the interior design with its serene blue and beige tones after renovation was lovely. I hardly encountered other guests in the hallway of the guestroom floor or in the elevator from the lobby, allowing for a peaceful and relaxing stay. The main purpose of my trip was to cheer for two consecutive SoftBank games, but with less than a 5-minute walk through an indoor passage from the dome, I enjoyed an unexpectedly comfortable hotel experience. The staff during breakfast buffet service and at check-in/out provided pleasant and attentive service, making it a wonderful trip overall.

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  • 4.80
    K・ヤマト

    This time, I stayed ...

    This time, I stayed as a Diamond member, and despite the large number of guests, I was able to enjoy an early check-in and an upgrade to a high-floor room, which was very comfortable. The hotel staff's service was also satisfactory despite being busy. I would love to stay at Hilton Sea Hawk again.

  • 2.60
    ColeOdt

    Terrible. How does this even qualify as a Hotel...?

    The day of my stay coincided with the Southern All Stars concert at PayPay Dome. Check-in was available from 4 PM, but I arrived at the hotel a little before 3 PM, thinking it might be slightly early. However, there was already a long line in front of the reception desk. It took over an hour and a half to get my key, and I finally entered my room at 4:30 PM. Having stayed in numerous accommodations worldwide, including Japan, this was an unprecedented experience for me. While waiting in line, I asked a staff member how long it might take to access my room. The response was: "The hotel has over 1,000 rooms in total; therefore, delays are inevitable. Everyone is being assisted in order, so please wait patiently." This comment felt like they were saying that delays due to the large number of rooms were unavoidable and that we should simply endure it—leaving me disappointed. I was also surprised by the thought that such chaos might occur every time there is a major event at PayPay Dome several times a year. If such confusion can be anticipated during large events like this one, proper prior notice should be given to guests. Additionally, operational improvements are necessary if check-in takes more than an hour under normal circumstances as well. A friend who stayed when no events were happening also mentioned experiencing long waits during check-in. If these issues occur regularly, they could significantly damage the Hilton brand's reputation. For now, I have no intention of staying at any Hilton-affiliated accommodation again for some time.

  • 1.83
    クロケット

    I was disappointed.

    Perhaps due to using the Hotel on the day of a live event, I had to wait over an hour to check in. The system and efficiency seemed very poor. Additionally, breakfast items were slow to be replenished on empty plates, and it felt like there weren't enough staff for the number of Hotel guests. The Room also had extremely low water pressure in the shower. I was surprised and disappointed considering it carries the "Hilton" name.

  • 3.00
    北摂キッド

    Check-in

    It seems to happen every time, but there are long lines for check-in during popular events at PayPay Dome. While it may be unavoidable, we would appreciate if measures could be taken to improve this situation even slightly.

  • 5.00
    JJ Juliet

    Luxury Hotel

    We stayed at this accommodation upon my daughter's request. We were provided with a wonderful room with a great view and enjoyed a relaxing bath in the deep tub. The next morning, we mentioned some noise from the floor above, and it was promptly addressed. After breakfast, we both took another nap and fully enjoyed our hotel time until late check-out. A hotel can be part of the travel experience itself. We are grateful to have found such an amazing hotel. (The breakfast ramen was also delicious!)

  • 4.60
    hikarusaru

    The rock bath was very relaxing.

    Glad you enjoyed the bath this time.

  • 4.83
    M M

    I had a relaxing time.

    If you arrive early at the Hotel, you can proceed with the check-in process. When I went to the front desk, I was informed that my Room was ready and was guided to it earlier than expected. On this chilly day in Fukuoka, I was able to relax in the Room and enjoy a luxurious time before heading out for a baseball game. I am grateful to the woman at the front desk and the one who guided me to my Room for their excellent service.

  • 4.17
    LUM&HARRY

    Assigned seating during breakfast

    Everything about the Hotel was excellent. However, I felt slightly uncomfortable during the breakfast seating arrangement, which I mentioned in my Review. I was asked for my preference between "a seat close to the food display table despite the crowd" or "a quieter and more relaxed seat farther away" (which I found to be a hospitable approach). I chose a "quieter and more relaxed seat away from the food table." It was in a slightly distant area with no other guests around—a perfect spot. However, when I returned after getting my breakfast, I was surprised to find that a noisy group of foreign guests had been seated at the table next to mine. In such a spacious area with no other guests nearby, it seemed unbelievable that they would assign someone to sit right next to me. I'm not sure if this decision came from Hotel management or an individual staff member's judgment, but it felt extremely out of place. Since COVID-19 began, most Hotels have naturally spaced out seating arrangements as standard practice. While everything else about this Hotel was outstanding, this one issue left me feeling very disappointed.

  • 1.67
    レオ2019

    Not specified.

    Room service is difficult to reach by phone. Amenities are not provided unless requested. It just feels like a larger version of a standard Room.

  • 2.40
    blueloveskyhappypop

    I use it because it'...

    I use it because it's convenient. Although unrelated to the Hotel, the service of the Yamato Transport staff at the lobby on the 16th was terrible and extremely unkind.

  • 2.33
    UMETAKE

    That's unfortunate.

    I stayed in the Executive Room. I understand it was busy due to the live event, but the front desk staff's response was not satisfactory. Since it wasn't check-in time yet, I asked if I could wait in the lounge on the Executive Floor, but they told me I couldn't enter before 4 PM. Even though I had a Multiple Night Stay and needed to change rooms, when I requested to wait in that lounge, the front desk staff still said no. However, when I asked the lounge staff directly, they kindly allowed me to enter! The attitude of the front desk staff was disappointing.

  • 3.80
    しょうたんラブ

    I was able to relax and take it easy.

    We stayed at the Hilton Hotel with our adult children for a live event. As a Diamond member benefit, parking was free. At check-in, we were able to proceed without waiting in the dedicated lane, bypassing the rumored long line. Unfortunately, we couldn't upgrade the room due to it being almost fully booked, but the room was more than sufficient as it was. The high floor offered a fantastic sea view. The bathroom had a window, allowing for a scenic bath time. However, the shower room was a bit far from the bathtub, leaving the surroundings soaking wet. There was a bath mat, but it was not enough to absorb the water. I would have preferred the bathroom, toilet, and vanity to be separate. As mentioned in reviews, it was surprising that the coffee was instant sticks. Moreover, there were sugar sticks but no milk sticks, so we had to buy milk and ended up drinking lukewarm instant coffee. It was disappointing. Other than that, we were very satisfied. We were able to train well at the gym. All the hotel staff were friendly and helpful with smiles. We will use it again. Thank you very much.

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  • 1.00
    @かめ@

    Terrible

    It took an hour to check in. The line for the return shuttle bus was disorganized, and people who were first in line couldn't get on. The sleepwear was washed at a home level that didn't seem ironed. The pillows also seemed like they hadn't been washed. There are no tissues in the Room. However, there's an imbalance as there's an ironing board and iron for some reason. I understand the price is raised due to the live event, but it's not a Hotel worth 60,000 yen for two people. It's quite a large Hotel, but during live events, it becomes fully booked, and it seems they don't have enough staff. However, since it's close to the venue and has a good location, they might think it's okay to just get by. It makes me somewhat sad, and I think many employees might also feel a sense of emptiness.

  • 2.00
    ハハハ

    This time, I stayed ...

    This time, I stayed at the Hilton Fukuoka Sea Hawk. I was looking forward to the IKYU Diamond benefits, but the Hilton staff's response was poor. When I inquired about the upgrade (I had originally made a Reservation for an Executive King and was expecting an upgrade from there), I received an incomprehensible response saying, "We have upgraded you to an Executive King." I was appalled. This was handled by a middle-aged male staff member at the club lounge. That's all.

  • 1.67
    はうちー

    Cannot enter the lounge.

    When I inquired about the lounge at the Hotel, I was informed that "the lounge allows children, and it includes cocktail time and breakfast, so it's good." Based on this information, I stayed in a room with lounge access, even though it was expensive. However, in the end, the lounge was full, and I couldn't use the cocktail time or breakfast. Ultimately, there was no point in choosing a room with lounge access. When I mentioned this to the staff at checkout, I received a manual-like response, "I think so too. Thank you for your valuable feedback."

  • 1.80
    うさみみ＊

    We arrived early and...

    We arrived early and were told that check-in was from 4 PM, but when we went after 4 PM, we had to wait 40 minutes. Room service drinks took 60 minutes, and there were no humidifiers available. Despite the event at the dome, which they should be accustomed to, there were many disappointing points. The staff seemed tired, and I felt sorry for them. However, the view was fantastic. Thank you for your hospitality.

  • 3.33
    たんきゅう

    Check-in congestion

    Check-in was crowded and took a considerable amount of time. We were in the priority lane, but the staff guided two groups from the regular lane, then one group from the priority lane, which seemed odd. It appeared they were allowing two groups from the regular lane because the line was longer, but this negates the purpose of having a priority lane. Wouldn't it be better to alternate between the regular and priority lanes? It felt quite off.

  • 4.17
    KTtt

    The renovated Facili...

    The renovated Facility and Room were absolutely wonderful, but I felt it was disappointing that in this day and age, free WiFi is not available in the Room unless you are a member, so I did not become a member. This is the only point that was disappointing, even though it is Hilton.

  • 5.00
    sas0207

    The best Hotel to soak in the afterglow after enjoying a live performance at Fukuoka Dome.

    This time, it was a short stay for a KPOP live concert. Due to the time constraints, the hotel staff who assisted us during the reservation process were very resourceful, allowing us to have a smooth and pleasant stay. The room was very clean, and the shower room and bathtub were also spotless and perfect. There was no need to wait for a bus or taxi on the way back, as it was only a 5-minute walk from the dome to the hotel. I will definitely stay here again next time. Thank you very much.

  • 2.67
    yu.a.yu

    Diamond member benefits are mostly unavailable.

    We stayed for the first time in two years to celebrate a birthday with family. Although we had informed about the birthday through the official website inquiry beforehand, there were no words from the staff or message card in the room at check-in. (When we stayed two years ago, there was towel art and a message card in the room, so we had expectations.) At Hilton Hiroshima, when we informed them about the birthday on the day of reservation, we received congratulatory words from the doorman upon arrival, so we felt a significant difference in service even within the same Hilton group. During the procedure, they hardly made eye contact, and since there were quite a few foreign guests, it felt like a rushed assembly line. Also, we couldn't use the check-in from 13:00 (depending on availability on the day) listed as a benefit for IKYU Diamond members (we arrived at 14:00), and check-out was at the usual 11:00 without any apology or guidance about the benefits. When we inquired, they said it was because they were fully booked. It would be helpful if they could send check-in and check-out time information by the day before at least. (Check-out at ~11:00 and ~13:00 significantly changes subsequent plans.) It was disappointing that there was no guidance unless we asked. I think it would be better not to list it as a Diamond member benefit as it could lead to trouble. As a result, we left the children's school early, but we were left waiting in the lobby. When guided, there was no mention of the room upgrade for members (also depending on availability) at reception, and of course, it was not applied. The only benefit that was informed was the free parking, and nothing was mentioned about the unavailable member benefits. There were various disappointments at check-in, and although we specifically chose Seahawk this time, we regretted not staying in the more conveniently located center of Hakata, where the price is the same if not using the dome or other facilities. Among all this, we were impressed by the staff at the rock bath, which we used twice. With this quality, we wondered about the rock bath, but the service and hospitality were wonderful, and we were glad to use it. Early in the morning, after group guests used the bath, cleaning was promptly done, and the washbasins and toilets were kept very clean. We have used various places across the country, but there are few baths where cleaning is so thorough. The bath was worth using.

  • 4.50
    バロン***

    I used it for attending a live event.

    This time, I booked an Executive Twin on the 30th floor to attend a live event. It was a room on the dome side, similar to last time, so I would have preferred a room on the Fukuoka Tower side. Regarding the room's facilities, there was an air purifier, but I was concerned about the dirt at the bottom of the water tank and the blackening at the bottom of the shower curtain in the bathroom. Other than that, there were no particular issues. I was able to have breakfast in the lounge on the 33rd floor and enjoyed a leisurely breakfast. Although I was able to check in at the hotel early, I was unsure which line to stand in to receive the key. Additionally, since there was only one person handling the key distribution at first, those who checked in normally completed their procedures faster. I thought it would be better to regularly check the allocation of staff at the front desk. Regarding inquiries, I was able to use LINE and received quick responses, which was great. I also received prompt replies to various inquiries before my stay, allowing me to use the service with peace of mind. I would definitely like to use it again next time.

  • 2.00
    温泉大好き犬連れ家族

    The check-in process takes too long.

    As the title suggests, it gets crowded when there's an event at PayPay Dome! I was told this, but I ended up waiting in line for an hour. Despite so many guests waiting, there were too few front desk staff. Although more staff were added midway, they couldn't keep up with the demand. Is there a staff shortage? Unless this issue is resolved, won't the front desk staff continue to receive complaints from guests? Even looking at past reviews, this complaint seems quite common, so why hasn't it been addressed? Do they think they've improved? Just saying sorry isn't enough; there needs to be results. Regarding the breakfast venue the next day, having only one for the number of rooms is questionable. Even though I went before 7 AM, I had to wait so long, and I think the operation needs to be reviewed. Once seated inside, there were empty seats, but they weren't being guided, and there were quite a few foreign guests, making it an unsettling breakfast place. I made a reservation hoping to have a leisurely breakfast at Hilton, but it was like a buffet scramble, and I couldn't relax at all. In Tokyo hotels or Maihama hotels, you don't have to wait this long to check in, and breakfast is more relaxed. Also, the accommodation fee seems to be set quite high, but if it's a hotel charging that price, they should provide better service. A friend who booked at the last minute said this service is unacceptable for that price! (Even though it was the same room as mine, the price was double.) I've stayed at numerous hotels and ryokans, but this is the first time I've had to wait so long to check in, and there won't be a second time. By the way, there was no mention of any upgrade benefits. The front desk and breakfast restaurant are clean, but the bathroom sink in the room was cracked, and the room window was dirty.

  • 1.00
    PLATINUM

    There are no satisfactory points.

    Check-in took an hour due to long lines. The amenities were disappointing. The meals and breakfast at the executive lounge were unsatisfactory. There were no positive points. I do not plan to stay again. It turned into a sad trip to Fukuoka.

  • 5.00
    明海の森

    The room service staff is courteous.

    The response of the housekeeping staff was very courteous and excellent when there was an issue with the coffee maker.

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