รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Osaka

(โอซาก้า/อุเมดะ) [ทั้งหมด 303 ห้อง]
คะแนนรวม
4.41
ดี (46)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.24
  • สิ่งอำนวยความสะดวก
    4.43
  • การบริการลูกค้า
    4.52
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.33
  • ความพึงพอใจ
    4.39
  • 3.50
    一休メルロー

    Luxury class?

    I was drawn by the phrase “updated to luxury class” and made a Reservation and stayed, but it was just a very ordinary Room. Also, I had concerns about security. It’s an old-style setup that’s rare these days—you can press the elevator floor buttons without a Room key. The breakfast buffet had an excellent variety, and everything I tried was delicious. The shuttle bus to/from Osaka Station (Sakurabashi Exit) was convenient, and the driver was courteous, making it a comfortable ride.

  • 4.00
    ko-saku

    Neither good nor bad.

    It was my first stay in over a year, and I chose it because the price had dropped a bit. It was neither particularly good nor bad, but since other international hotels cost over 100,000 yen, I felt they’re doing their best. I was concerned that the shower water pressure seemed lower than before.

  • 4.67
    わんわんく

    It was even more wonderful than I imagined.

    We stayed here to celebrate my mother’s 88th birthday. Thank you for the card and other thoughtful touches—she was truly delighted. Our Room was on the 17th floor, and we enjoyed a wonderful view of the Yodo River, Mt. Rokko, and Awaji Island through the large windows. The breakfast we had been looking forward to was outstanding. The garden was beautiful, and the lobby lounge was lovely as well. Next time, I’d like to visit alone and relax at my own pace. Thank you very much.

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  • 5.00
    モカピノペコソイ

    The Room on the 30th floor is excellent.

  • 4.17
    ecole40arida

    Club Lounge

    The limited seating in the club lounge is a drawback, but the quality of offerings has slightly improved. It would be nice to have sandwiches during afternoon tea. However, the front desk staff's service and flexibility have noticeably improved.

  • 4.67
    longjelly

    Delicious breakfast

    I heard that this place offers the best breakfast in Osaka, so I made a reservation, and it exceeded my expectations. I was especially captivated by the tortilla, bean curry, and salsa. I would love to stay again just to enjoy the tortilla in that bright restaurant. However, the thin yukata provided as sleepwear opened while I was sleeping and caused a sore throat. It would be great if pajamas were available as an option.

  • 3.83
    Cocoさん

    It was a very satisfying stay.

    This time, I happened to stay at The Westin Osaka for a certain reason. Although my expectations were not particularly high, from the moment I got out of the taxi to the handling of my luggage and guidance through check-in, the seamless hospitality made me feel completely at ease and instantly fall in love with this hotel. I look forward to staying here again next time.

  • 2.17
    ホテルOTAKU

    I had high expectations...

    I booked a room with lounge access. However, despite being an Executive Room, it lacked any special feeling, and the amenities were comparable to those of a Business Hotel, which was surprising. I had high expectations for the sauna and bath facilities mentioned but found them too small and regretted not just using the one in my room. I had planned a hotel stay here with my mother next spring but have decided against it... As a Diamond Member, I was disappointed that there was no room upgrade benefit. If there had been an explanation like "fully booked," I could have accepted it more easily... My expectations were too high, so this turned out to be a very disappointing stay. The breakfast was delicious! Thank you.

  • 5.00
    イズラード

    Apart from being far from the station, everything else is excellent.

    I planned to use it for the Expo (though I didn’t actually go in). As expected of The Westin, the service and Room were excellent, but it’s quite a walk from the station, which can be challenging for families with children. It’s not the Hotel's fault, but there is construction around the station, making it a bit difficult to access even by taxi. That said, I think it’s a great Hotel.

  • 4.80
    ぶーたん

    Conveniently located near the station with great options for dining and shopping.

  • 4.67
    みゃくみやく

    Available for use during the Expo.

    I stayed during the Expo. The staff, including the concierge, were kind and attentive, which I greatly appreciated. Although breakfast was crowded, everything was delicious. The only downside was the amenities in the Room. Recently, most Business Hotels provide cleansing products, face wash, toner, and lotion sets as standard amenities, so I had become accustomed to that. However, there were none here. I had to make an emergency purchase at a convenience store. It would be great if some basic amenities could be provided in the future.

  • 4.40
    女子旅メイン

    The room is spacious and nice.

    A traditional and well-maintained Hotel with spacious Rooms. The furnishings are slightly old but have a well-cared-for charm, offering a very comfortable stay without the flimsy feel of newer places. It's conveniently located for dining at Grand Front and walking back, with ongoing developments in the area suggesting it will become even more convenient in the future. I would love to stay here again when visiting Osaka.

  • 4.83
    まんまみーえ

    A convenient and relaxing place

    A shuttle bus is available from Osaka Station, making it convenient to go anywhere. The Hotel has a calm atmosphere, and the staff are kind, ensuring a comfortable stay. The breakfast was also very delicious.

  • 5.00
    ローレル・コート

    First-Time Stay in Osaka

    Although it is a bit far from Umeda Station, the shuttle bus runs twice an hour, which is very helpful in the intense heat. I reserved a renovated room. It was bright, functional, and comfortable. The breakfast buffet offered Japanese, Western, and Chinese dishes with many creative options focusing on vegetables. Normally, I never eat curry in the morning; however, this time it looked so delicious that I couldn't resist putting some on my plate—and it was absolutely delicious! During my stay, I also used the fitness club facilities such as the pool and sauna. Since it was a weekday, there were no other users around, allowing me to relax at my own pace. As part of the Diamond benefits this time, I appreciated receiving various services including late check-out. It was a very fulfilling stay in Osaka—thank you so much!

  • 4.83
    夫婦はホテル、家族は旅館が一番

    For a family of 3.

    Located slightly away from the center of Umeda, accessibility used to be a concern, but thanks to Grand Green, the distance is no longer an issue. The breakfast now offers a much wider variety compared to before. While it focuses more on variety than luxury, it provides great satisfaction. A wonderful accommodation. If possible, I would appreciate an upgrade for same-day reservations when there are vacant rooms available.

  • 4.83
    ビバ

    Travel-loving couple

    This was my first stay, including a visit to the Osaka Expo. The meals were excellent—Chinese cuisine for dinner and a buffet for breakfast, both of high quality and very satisfying. The room had a beautiful night view and provided a comfortable space to relax. One area for improvement would be better coordination between the front desk and room staff during check-in, as the process of delivering baggage to the room was not smooth. That said, I would consider staying here again.

  • 4.67
    @さくら

    It was excellent.

    It was excellent.

  • 4.50
    へんぎょどん

    It was a comfortable stay.

    We were upgraded to a Luxury Room and enjoyed a spacious room with an amazing view, making it a perfect stay. The pool and bath were clean, and the staff was kind. However, the only downside was the limited amenities.

  • 4.00
    secret333

    Dinner is an issue.

    The café and restaurant serving Western-style dinner were not available, and the Chinese and Japanese restaurants on the third floor only offered expensive course meals starting at around 16,000 yen, which was inconvenient for guests. The speakerphone was not functioning well, and the facility overall felt lacking. However, additional lighting was provided promptly, making the room very bright. The room itself was spacious and comfortable but did not have a coffee machine (which I personally didn’t need). There was also no turndown service. On a positive note, the front desk staff were pleasant, and the taxi to the airport was a luxury car, reflecting a first-class hotel experience in that regard.

  • 5.00
    碧子

    This was my first vi...

    This was my first visit since the COVID-19 pandemic, and the pleasant lobby with gentle sunlight streaming in was just as it used to be. The staff at the front desk were friendly yet courteous, allowing my husband and me to enjoy a relaxing stay. Although many years have passed since our first visit, the place remains clean and well-maintained, which impressed us. Thanks to this, we had a wonderful time. Thank you very much.

  • 5.00
    Kkx :

    Playful Spirit of Osaka

    Last year, I stayed at the Westin in Kyoto, so I chose the Westin for my stay in Osaka as well. The hoteliers were very attentive, always sensing the guests' needs during cloak service before check-in, at check-in, and during check-out. There was a shuttle between Osaka Station and the Property, but it was also within walking distance. If you don't have a lot of luggage, it's a walkable distance. Thanks to the membership benefits, I was upgraded to a Room with a view overlooking the area around the station. At night, the night view was beautiful, so I turned off the indoor lights and enjoyed the scenery. This time, I didn't bring sneakers, so I couldn't go to the fitness center, but I wanted to move my body in the Room, so I borrowed a yoga mat. The yellow yoga mat had a tiger on its edge! Even though it was an international Hotel, the local-themed item made my husband and me feel like we were truly in Osaka. It was a memorable stay.

  • 4.33
    Kiyochann

    It was a comfortable Hotel.

    I had a quiet and comfortable stay.

  • 3.67
    ちあきいしむら

    It was my first stay.

    I stayed for the first time and used the club lounge. The afternoon had a variety of sweets, which was nice, but I felt that the evening had a limited selection of alcohol. The bed in the room I stayed in was comfortable, and I slept soundly.

  • 3.67
    5ami

    It was a good Hotel for sightseeing in Osaka.

    Thank you very much for your hospitality. This was our first time using the property, and we stayed after a live event in Osaka with our family of four. 【Room & Amenities】 Since we were a family of four, we used a connecting room, utilizing a corner suite and a deluxe room as one. Indeed, it was a spacious room of 100 square meters, but the layout was a bit unusual, so it didn't feel like 100 square meters. The corner suite with a king bed was spacious and comfortable. The deluxe twin was a slightly larger twin room. 【Service】 From the bellboy to the guide, we received excellent service, and the hospitality was commendable. 【Onsen & Bath】 The room's bath had a bathtub and a shower room, which was convenient, but the water pressure was low, and it took time to fill the bathtub. When filling the bathtub, the shower's water pressure was low, which was unsatisfactory. I would like to request an improvement here. 【Facility】 Since it has been over 30 years since the opening in June 1993, there are places where you can feel the age, such as slow elevators and difficult-to-understand routes from the parking lot to the front desk, which are inconvenient. 【Dining】 The breakfast was buffet-style with a wide variety, and it was delicious. Although it can't be helped since the operating hours are until 10:30, I felt a bit rushed as the cleanup started around 10:15 while we were still eating. 【Satisfaction】 Considering the price, it seems a bit expensive, but there are many good points, such as being close to Osaka Station and the service allowing guests to repeatedly enter and exit the parking lot. We plan to visit again with our family in April.

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  • 4.83
    Mitsukimi

    I was able to relax.

    I used it about three months ago and liked the calm atmosphere, so I used it during the New Year's holiday. I chose a Plan with a lounge, and I would like to stay with the same Plan next time.

  • 2.33
    ecole40arida

    Check-in Time

    Check-in was delayed by an hour from the scheduled time. The in-room amenities have significantly downgraded compared to before, with shampoo, conditioner, and body soap being fixed in the shower room only (just like a Business Hotel), and not available in the main bathtub, which is very inconvenient. The club lounge has less than half the number of seats compared to before, and during certain times, there is a wait of over an hour (defeating the purpose of a lounge). The aperitif has also significantly downgraded compared to before.

  • 4.40
    むぎ0210

    It was disappointing that the taxi took a long time to arrive.

  • 4.00
    you_ko

    The satisfaction with breakfast is amazing.

    I stayed with my daughter. We had dinner outside, but the highlight was breakfast. It was a buffet style, starting with a wide variety of egg dishes, followed by white rice, porridge, mixed rice, and different types of bread. There were also Osaka soul foods like takoyaki, kushikatsu, and udon. With couscous and green curry, my stomach just couldn't keep up! It's a pity I couldn't try everything. I can't forget how unexpectedly delicious the French toast was. I was very satisfied. However, we had to wait for breakfast and the lounge. That was a bit disappointing.

  • 3.33
    すし食いたい

    I may have had too high expectations.

    This time, we splurged on the club floor of the Westin for our wedding anniversary. Overall, it was of course good, but considering the price, there were some slightly disappointing aspects. The biggest gap with expectations was during the evening cocktail time, where the snacks seemed limited. Compared to the cocktail times at other hotel club floors, I felt it was a 2-3 on a 5-point scale. The cocktail times at the club floors of Hyatt, Hilton, Sheraton, Prince, and Nikko are all rated 4 or above. On the other hand, breakfast was somewhat satisfying, with a rating of 3+. I thought that even without the club floor, a deluxe twin with breakfast included would be good at this hotel.

  • 4.83
    happy kiwi

    A hotel full of hospitality

    We recently stayed at this Hotel, which holds memories of my late father, as a birthday gift for my mother. We received various advice from the Reservation stage, and decided to prepare a surprise cake. My mother was delighted with this surprise, and it added even more wonderful memories. Since it is a bit away from the city center, we were able to spend our time quietly and leisurely. There is a shuttle bus, but it was also helpful that the distance was walkable for a nice stroll. There was a Christmas event happening right outside the Hotel, which was enjoyable. We definitely plan to continue using this as our regular Stays. Thank you very much.

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