รีวิวและความประทับใจจากผู้เข้าพักที่ Okura Act City Hotel Hamamatsu

(จังหวัดชิซูโอกะ/) [ทั้งหมด 322 ห้อง]
คะแนนรวม
4.41
ดี (176)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.49
  • สิ่งอำนวยความสะดวก
    4.35
  • การบริการลูกค้า
    4.60
  • อาหาร
    4.36
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.15
  • ความพึงพอใจ
    4.49
  • 4.50
    ゆみはみさん

    Direct access to Act City Hall

    Although our Room was on the 35th floor, the ocean view from the window was amazing. The night view was beautiful as well. I also got to see my friend’s Room on the 44th floor, and the ocean looked different from there too—it made me realize that the view is great from any Room. The musical notes of Chopin’s Nocturne No. 20 scattered throughout the Hotel made my stay even more enjoyable, since I was there for a piano concert. It was also great that it is directly connected to the concert hall.

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  • 4.40
    小兵衞

    A one-of-a-kind presence right in front of Hamamatsu Station

    You can reach the Hotel from the station ticket gates via May One and the connecting passageway without getting wet in the rain. It’s a bit of a walk and the moving walkway is no longer in service (scheduled to be removed within this year), but it feels much closer than walking outside through town. The building does show its age, but for an Okura, that only adds to its sense of prestige. Right in front of Hamamatsu Station, it has an overwhelming presence—there’s really no other Hotel to compare it with. It also connects directly to a convenience store, which is very handy—and again, you can get there without getting wet. The Room is spacious enough, with large windows that make it bright and comfortable. From the upper floors, you can enjoy sweeping views over Hamamatsu city all the way to Suruga Bay—an indulgent panorama both day and night. The Room also has a capsule coffee machine for relaxing downtime. I believe the mattress was Airweave, though I didn’t particularly notice it while sleeping. The TV was slightly smaller than what you might find in newer Business Hotels, but it supports mirroring and includes apps for streaming services like YouTube and Netflix, so I had no complaints. The only thing I wished were better was the hair dryer.

  • 4.00
    素敵タビ子

    The Hotel staff were kind and helpful.

    The Hotel staff were very kind. The person who handled check-in, the person who stored my luggage temporarily, and the person who delivered my luggage to my Room all greeted me with a smile, and the service felt pleasant. The Room had a combined bath and toilet, which I didn’t like, but it couldn’t be helped. It was on a high floor, and the view from the window was excellent. The window was also cleaned well, so the scenery looked clear. Breakfast was delicious.

  • 5.00
    レクサス命

    What a relief!

    We stayed here on the last day of our trip from Saitama to Ise-Shima. As it is my wife’s hometown, it was deeply moving, and we spent the night with special feelings as a final way to make memories. We were upgraded to a premium floor on a high level, and the view and night scenery were outstanding. The amenities were more than satisfactory, and it was an excellent Room. Hamamatsu Act City was truly exceptional—so moving that it brought tears to our eyes.

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  • 5.00
    kobz

    Okura Hospitality

    When I mentioned that I wanted to get dressed in the Room to attend a graduation ceremony, they thoughtfully prepared an appropriate setup. Their flexible approach to meeting guests’ needs made my stay comfortable from start to finish. I am truly grateful.

  • 4.83
    ななし774

    Thank you for your support.

    My sister and I, in our 60s and 70s, stayed here. At check-in, we were told that our Room had been changed due to the Hotel’s circumstances, but it was more than spacious enough for the two of us and very comfortable. They also stored our luggage before check-in and after check-out. The male staff member in charge was very pleasant and provided courteous service. These days, you can feel cost-cutting wherever you go, but during this stay we were able to enjoy a truly luxurious atmosphere—the elegant lobby and the vibrant carpet on the restaurant floor were especially impressive. Thank you very much.

  • 5.00
    nozomi-bee

    I was able to spend a relaxing time.

    Thanks to the warm hospitality of the Hotel staff, I was able to enjoy a truly relaxing stay. Thank you very much. The breakfast was delicious, and I especially enjoyed trying the local specialties. If I have the opportunity, I would love to stay again.

  • 5.00
    kotsumekawauso

    We will stay here again.

    This was my second stay. I was satisfied with everything: the staff’s smiles, kindness, politeness, prompt service, and the cleanliness of the Room. If I have the opportunity, I would like to stay again. Thank you very much.

  • 4.00
    yumiyuta3

    Hotel in the City of Musical Instruments

    It was my first time back in Hamamatsu in a while, so I stayed here. Musical notes were printed everywhere—truly a Hotel befitting Hamamatsu, the city of musical instruments. It added a lovely touch to my trip. The night view from the Room was wonderful, and I especially loved the bathroom wall. The staff were pleasant and welcoming, and even when I left my luggage and took it in and out several times, they responded with a smile each time. If I had to mention one thing, I could hear some noise from other Rooms or the hallway. Other than that, it was a very satisfying trip. I would like to stay here again next time.

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  • 5.00
    Tetsugoro

    Wonderful Hotel

    They upgraded me from a single to a twin, and I was able to relax in a spacious Room. The night view was wonderful, and I felt truly satisfied. All the staff were very kind, and although it was just one busy night, I had a very pleasant stay. Thank you very much.

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  • 4.67
    きゅうそく3

    We got a room on a h...

    We got a room on a high floor. The sunset, night view, and the sunrise the next day were all beautiful. Since I woke up early in the morning, I was able to see Mt. Fuji before it was covered by clouds. I searched "Can you see Mt. Fuji from Hamamatsu?" and found that this Hotel offers views of Mt. Fuji from its high floors, so it wasn't a mistake after all! All the staff were very kind and helpful. It was such a wonderful Hotel. Thank you very much!

  • 4.50
    4family

    Stayed at the accommodation for the first time in over a decade.

    Last time, we stayed here for my daughter's participation in the national piano competition. The Hotel was bustling with people then, but this time, perhaps because it was a weekend without any events, check-in (and check-out) was smooth and stress-free with no waiting at the front desk. Breakfast at 8 AM was not crowded either, and the staff's service was excellent. It would be nice to have mentaiko available. For the same accommodation cost comparison, the view from our room (40th floor, north side) was fantastic. The hotel linens were new, and among them, the waffle-textured pajamas were very comfortable and left a great impression—definitely planning to stay again next time. However, I did notice some signs of age such as stains on the wallpaper near the floor area or around the headboard and some black marks around the bathtub. Perhaps I might be overly particular about cleanliness—please forgive me for that!

  • 5.00
    梅干しピーチ

    All the staff provid...

    All the staff provided excellent service. I visit Hamamatsu several times a year, but this was my first time staying at Okura Act City.

  • 4.33
    かおまおぽん

    I had a relaxing time.

    We stayed at the accommodation to relax with our family, and it was excellent. We would love to stay again and enjoy the delicious breakfast.

  • 3.17
    W_Kenji

    It was disappointing.

    The meals were very disappointing, even considering the limitations on ingredients during the year-end and New Year period and the challenges of sourcing due to rising prices. The Room was spacious and nice, but I disliked how the humidity from the shower room accumulated throughout the Room due to poor ventilation. It was strange that there were no air purifiers in each Room, which is usually standard in most Hotels. I also noticed that there was a limited amount of tissue, and paper scraps had accumulated at the bottom of the tissue box, which felt unclean. However, overall, I found the Room cleaning to be thorough and satisfactory.

  • 5.00
    いのまり

    Hotel staff provide first-class service.

    Stayed on New Year's Eve. Thank you for kindly responding to my inquiry about a forgotten item late at night on New Year's Day. The important item was safely sent to me by mail. I stay here every year, and the staff's service is always excellent. The New Year's dishes, ozoni soup, and pho were delicious.

  • 4.67
    moles

    The guest room, serv...

    The guest room, service, facility, and meals were very satisfying. It would have been better if the observation corridor was free for guests.

  • 5.00
    大きいイッシー

    Spacious Room, quiet...

    Spacious Room, quiet environment. I really liked the bed and pillows. I had a great night's sleep. Both dinner and breakfast were enjoyed in a calm and peaceful atmosphere. I would love to stay here again.

  • 4.40
    e0e0

    I had a pleasant stay.

    I usually don't feel a good match with Okura, but for some reason, I always have a pleasant stay at this hotel. The room is on a high floor with great views, and there are no complaints about the facilities or air conditioning. The gauze pajamas, bathrobes, and towels are all soft to the touch. Additionally, the staff's service was excellent, allowing me to relax comfortably. Personally, I also appreciate having a Nespresso machine in the room. Thank you very much!

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  • 5.00
    mizukakistamp

    Spacious facilities and attentive hospitality

    It was a very pleasant accommodation. The room's facilities were sufficient and clean. The bathtub had plenty of hot water and was spacious. The view was great, allowing for a relaxing stay. Convenient location directly connected to the station. Breakfast offered a wide variety of delicious options. All staff were kind and attentive. Ample parking space available. I will definitely stay here again when visiting Hamamatsu.

  • 5.00
    meg_ming

    Great access, with clean and comfortable rooms.

    I made a reservation on behalf of my elderly parents, and they stayed for 3 nights. From the time of the reservation, your thoughtful suggestions and support were very reassuring and greatly appreciated. My parents, who actually stayed, were extremely satisfied. They especially mentioned that being close to the station, having a spacious room and bed made their stay very comfortable. The concierge also kindly assisted them with sightseeing and dining recommendations, which was a great help. Thanks to you, they had wonderful memories of their trip.

  • 5.00
    それみたことか

    Thank you for your continued support.

    I always stay here when I visit Hamamatsu. The staff's service is excellent, and I have a very comfortable stay every time. Thank you so much. I look forward to staying here again in the future.

  • 3.00
    マサニィー

    No special features.

    If considered as a Business Hotel, it's below average. If considered as a City Hotel, it's average. The staff at the front desk and guest services were very accommodating and provided good service.

  • 4.17
    M.F.N.

    I stayed the night b...

    I stayed the night before my business trip. Since it was a Sunday, the price was very reasonable, and I was surprised by the spacious and lovely room! The hotel is directly connected to the station and gave an overall impression of being well-maintained. The view from the room was also fantastic! Perhaps because I had been staying in Kyushu until the day before, I felt that it would have been nice if there were more Hamamatsu-specific dishes in the breakfast selection. That said, everything was delicious!

  • 4.20
    アラブ首長国連邦の友達

    Okura

    This is my second stay. Directly connected to the station, very convenient. Highly recommended if you are staying in Hamamatsu.

  • 3.80
    ポルシェマセラティ

    I will stay again.

    The room was clean, the view was great, and I was satisfied. However, the parking lot was complicated, and I was concerned about the unhelpful and unpleasant attitude of one female front desk staff member.

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  • 3.50
    びわらんなーさん

    Please check the facilities.

    Stayed in the corner twin room on the top floor. Although the weather was not ideal, the view was still great. Enjoyed the meals at Toka Rin and the breakfast. However, there was some noise from the plumbing after using the sink, which was a bit concerning. We hope the Facility can check on this.

  • 3.33
    マダム陽子

    Disappointments

    The hotel itself was very beautiful, as expected from the Okura group. On the day of our stay, we attended a wonderful concert in the evening and wanted to savor the lingering emotions afterward by visiting the lounge on the 30th floor, but it was completely dark. With no other choice, we returned to our room and tried to order room service, only to find out it had already ended (it was around 9:45 PM at that time). All other dining options within the hotel were also closed, so we had no choice but to settle for bottled water with our companion. Since this is a hotel connected to a concert hall, one would hope to bask in such an emotional experience on special days like this. It’s truly disappointing that at least the lounge wasn’t open... especially since we came all the way from Sapporo.

  • 4.17
    rere777

    During summer vacation

    We stayed here as a couple during our summer vacation. The view was great, and the spacious environment made it very comfortable. It would be even better if the Facility were updated a bit more. We would love to stay again.

  • 4.33
    haru mama

    Stayed for one night...

    Stayed for one night on a Friday. The room was upgraded, and I stayed on the 42nd floor. The view was great, and I had a relaxing time. Breakfast included freshly made omelets, which were delicious. It's close to the station, and I would like to stay again.

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