Kikuchi Grand Hotel

At Kikuchi Grand Hotel, we prioritize the health and safety of our guests and employees. To ensure a safe and comfortable stay, we are implementing the following preventive measures against COVID-19. ■ Regarding Reservations and Stays About Reservations ・Reservations are limited to guests without overseas travel history within the past month. ・We will confirm your departure region at the time of Reservation and verify your address during check-in. ・Banquet services are temporarily suspended. Upon Entry/Check-in ・We kindly ask for your cooperation in hand sanitization and wearing masks. ・Temperature checks will be conducted upon entry, and please inform us if you feel unwell. ・We will confirm your residence during check-in. ・Guided tours of the Property by staff are currently suspended. ■ Measures Within the Property For Employees ・Employees are required to wear masks. ・Health checks (fever, vomiting, diarrhea) are conducted at the start of shifts, and employees with a fever of 37.5°C or higher and symptoms such as coughing are instructed to stay home. ・Hand sanitization is enforced upon entering workspaces using alcohol-based disinfectants. ・Employees are encouraged to wash hands, gargle, and use alcohol-based sanitizers before work, after using restrooms, before meals, and upon returning from outside. ・Non-essential business trips are canceled, and employees are advised to refrain from or postpone overseas travel. ■ Cleaning Measures Guest Rooms and Shared Areas ・In addition to regular cleaning, alcohol-based disinfection is conducted. ※Guest Rooms: Disinfection of doorknobs, toilets, sinks, remote controls, telephones, and switches. ※Shared Areas: Disinfection of handrails, doorknobs, toilets, and elevator buttons. ※Disinfection of the main entrance, front desk, and banquet hall entrances. ・Alcohol-based disinfectant sprays are installed in all guest Rooms and shared areas. ・Cautionary notices are displayed at the front desk during check-in. Public Bath Measures ・Regular disinfection of doorknobs, laundry baskets, lockers, air conditioner switches, and water cooler handles. ・Suspension of towel rentals for day-use bath visitors. ・Disinfection of equipment such as hairdryers. ・Laundry baskets are spaced apart, and entry numbers are limited. ・Ventilation is conducted in the bath area. ・Guests are requested to bring their own bath amenities as in-bathroom amenities are discontinued. ・Regular cleaning and maintenance of the public bath area are conducted, with records kept. ■ Requests to Guests ・To prevent infection, we aim to reduce contact frequency through our services. We apologize for any inconvenience this may cause and appreciate your cooperation. If you notice anything, please inform our staff. ・During check-in, we will confirm your health condition and travel history. If you experience symptoms such as coughing or fever, please inform us immediately. 【Response to Suspected Infections Among Guests】 ・If a guest shows symptoms such as fever, difficulty breathing, or fatigue, they will be asked to stay in their Room, wear a mask, and refrain from going outside (this applies to accompanying guests as well). ・We may request Room changes for other guests to separate them from the suspected case. ・Meals will be delivered to the Room to avoid contact with other guests, and staff attending to the guest will wear masks and gloves. ・We will contact the Public Health Center's "Returnee and Contact Consultation Center" to report the situation and symptoms of the suspected guest and follow their instructions. We will also provide information to other guests as directed by the Public Health Center. ・The guest list for the day will be reviewed and prepared for submission to the Public Health Center. 【Consultation Contact】 Returnee and Contact Consultation Center Kikuchi Public Health Center Phone: 0968-25-4138 Hours: 9:00 AM - 7:00 PM (including weekends and holidays)