SARASA HOTEL 新大阪

This was my first time staying here.Everyone I spoke with—during my phone inquiry, check-in, and check-out—was very courteous, and I felt at ease throughout my stay.I would like to stay again if I have the opportunity.

I stayed at the accommodation with my child on my own. While I try to ensure we don't inconvenience others, as what is adorable to a parent can sometimes be disruptive to others, the staff were always kind and understanding. At the front desk, when I apologized for being slow, they kindly responded, "It's okay; your child is adorable." During breakfast, seeing me rushing through my meal while managing everything alone so as not to disturb others by staying too long or taking time with food, the staff supported me and said warmly, "Moms often can't eat leisurely; there’s plenty of space now so take your time." Their warm words truly touched me. Thank you very much. I will definitely stay here again when traveling to Osaka with my husband. Thank you for all your thoughtful care!