Tokyo Dome Hotel

We used this property for my parents’ sightseeing trip to Tokyo. They were happy that the drinks in the refrigerator were free, and they enjoyed relaxing with a beer or wine in the Room after returning each day. They also liked being able to choose where to have breakfast, so even during a Multiple Night Stay they never got bored and enjoyed it throughout.

I had used the restaurant before, but this was my first time staying at the Hotel.When I made the Reservation, I wrote in the comments that it was also to celebrate a birthday and included a few requests. I was surprised to receive an email right away from the staff in charge of accommodations regarding my comments.I often leave notes when I stay somewhere, but very few hotels reply so politely and quickly. Thanks to their wonderful service, I felt at ease and looked forward to our stay.The executive lounge was compact with limited seating, but perhaps because we stayed on a weekday, it never became full and there were no time limits, so my friend and I could relax.Cocktail time was long, and items were replenished frequently right up until the end.It felt like there were plenty of staff for the lounge, which meant quick refills and fast clearing of plates, and the buffet area was always kept spotless.Because the staff weren’t rushed, the lounge had a calm atmosphere that we really enjoyed.The Room wasn’t large, but it was very well designed. The minibar cabinet had amazing storage capacity—I actually wanted one myself (laugh).At this Hotel—just like in the restaurant—all of the staff are kind and highly capable, making it extremely comfortable.Starting with our initial email exchange, whenever we asked questions they answered sincerely—and even exceeded our expectations.At breakfast, they kindly explained about a smoothie my friend asked about as well; we bought it as soon as we got home and started drinking it right away.We were told that the tea in the lounge is original tea, and they thoughtfully offered some for my tea-loving daughter. Next time I definitely want to visit with her.My friend enjoyed everything too, and thanks to them it became a truly wonderful birthday stay.I would love to visit again for my birthday next year!Thank you very much for all your help during this stay.It was such a lovely Hotel that I would happily recommend it to friends.