Mercure Toyama Tonami Resort & Spa

I’ve stayed here several times since the rebrand. It’s easy to see why it’s so popular for its great value, and I’m impressed that it keeps evolving and improving. You never lose your spirit of attentive hospitality, and you truly listen to guest feedback—upgrading amenities and taking steps to ease crowding, among other improvements. The staff are also warm and welcoming rather than overly formal, which makes the stay very comfortable. I love the Tonami-style hospitality that goes beyond what you’d expect from a Mercure chain hotel. Maybe that’s why so many guests keep coming back?

This was my second stay, following last summer.As before, they handled my bedding allergy needs thoroughly. While some chain Hotels clearly state that they do not provide any allergy accommodations at all, Mercure Toyama offered excellent support.The food included local Toyama specialties such as white shrimp and firefly squid. The other dishes were also delicious, so I was very satisfied overall, including the all-you-can-drink option.