Fujisan Ryokan - Annex Nambu Onsen Kokoro no Toki Jusan Gatsu

The atmosphere of the room was excellent, and the meals were very delicious. Additionally, we enjoyed the contrast between the stylish Room 13 and the retro Shirazaru no Yu at Fujisan Ryokan, allowing us to fully experience an extraordinary stay. The kind and attentive hospitality of the staff and the snowy landscape of Namari Onsen provided a truly relaxing experience.

We stayed for two nights from January 16. Unfortunately, on January 16 the Yamanote Line, Keihin-Tohoku Line, and Tokaido Line were suspended from the morning. We heard the Yokosuka Line was barely running, but when we arrived in Yokohama everything had stopped. Keikyu was restricting entry, so we rushed to Shin-Yokohama and headed to Tokyo by the Tokaido Shinkansen, barely making it in time for the Tohoku Shinkansen—quite a scramble.Kokoro no Toki Jūsan-gatsu feels like an annex of the long-established Ryokan Fujisan Ryokan, aiming more for a luxury resort than a traditional high-end Ryokan.Compared with Fujisan Ryokan, the Room, Onsen, meals, and shared spaces were excellent.However, as other Reviews have mentioned, some staff who are clearly foreign seemed undertrained. With today’s labor shortages it may be unavoidable, but while explanations about meals are fine as-is, explanations about the Room and Facility need to be properly provided.Shirozaru-no-Yu at Fujisan Ryokan was wonderful—the deepest standing bath in Japan—but the staircase down to the bath is long, so I only used it twice.For smokers like me, it was very inconvenient that the only smoking area is in the entrance lobby of Fujisan Ryokan—it’s far away. I would like them to set up a smoking area outside Jūsan-gatsu’s entrance at least. If a smoking area is added there, I would like to visit again.