Minakami Kogen Hotel 200

Enjoy nature

I stayed in a corner view Room. During the autumn foliage season, I was able to enjoy a very beautiful view through the full windows. When the outdoor lights went out at night, I could see a sky full of stars from the Room and fully enjoy nature, which was very satisfying. The staff, from the front desk to room service and the bath cleaning staff, were very polite, kind, and quick to respond. On the night of November 2nd, I requested a blanket because it was cold. A male room service staff member brought it to me, and I was pleased that the blanket was warmed. I appreciate the thoughtfulness. Unfortunately, the sink bowl in the Room was full of scratches. Also, the first night's dinner was on the 11th floor, and whether it was because the Room was dark or the buffet arrangement was not good, although the taste was delicious, it felt very cheap, which was disappointing. The second night's dinner was at the restaurant on the 1st floor, and although the meal content was the same, perhaps because the Room was brighter and the atmosphere was better, or because the buffet area was larger and had slightly more variety, I was very satisfied. It was unfortunate that the chopsticks were plastic. While I understand about the plates, I would prefer disposable chopsticks. I would like to visit again. I had a great holiday. Thank you very much.

Perfect for a summer retreat

I visited Karuizawa in early August to escape the heat, but it was very hot and not like the Karuizawa I remembered. The Minakami Kogen Hotel was cool and comfortable. Despite its high altitude, activities like golf and tennis were enjoyable, and it is surrounded by beautiful nature. I plan to come back next year for a summer retreat.

【Dinner】 - We had dinner at Restaurant Fujiwara, but there were moments when we didn’t know what we were eating due to a lack of explanation about the dishes. - The response from a young female staff member was slightly concerning. It seemed there was a lack of coordination with other staff members, as we were asked the same questions multiple times and later saw them laughing among themselves. Additionally, our plates were almost cleared while we were still eating, and during serving, it felt like her fingers touched the plates too much. *The food itself was very delicious.* 【Breakfast】 - Since we heard that the restaurant on the 11th floor would be open until 9:30 AM, we went around 8:30 AM only to find it fully occupied with many people waiting in line. We were directed to go to the first-floor breakfast venue instead; however, that venue closed at 9:00 AM, which left us confused. There was no guidance about potential crowding during check-in, so since there are two venues available for breakfast, I assumed there would be enough space for everyone. However, it felt quite crowded in reality. If one of the venues is likely to reach full capacity early on, aligning their closing times might help improve guest experience. 【First-Floor Restroom】 It seems this restroom may also be accessible for golfers coming from outside; however, aside from dirt brought in by shoes or equipment, it was overall too dirty—including toilets and toilet paper—to use comfortably. I left immediately after entering. The room was spacious and Onsen facilities were excellent; however, these issues significantly detracted from our overall experience.