Hotel Okura Kobe

This trip was to show my relatives visiting from Hokkaido around, and it exceeded our expectations. The outstanding service quality, beautiful night views, and delicious meals were all wonderful. At the restaurant we used for dinner, you took thorough care regarding allergies, for which we are truly grateful. We were also very impressed when we bought a cake to eat in the Room and you provided plates and forks as well. Reflecting on Kobe’s strength—from Japan’s development in the Meiji era shown at Kitano Ijinkan to the path of recovery from the Great Hanshin-Awaji Earthquake felt on the way back to the Hotel and at Kobe Port Memorial Park—this became an unforgettable trip. Thank you very much.

I’m very sorry for arriving so late and causing you trouble.Even so, thank you very much for welcoming us so warmly.At check-in, the front desk asked if it was my birthday, and I received a red rose. My actual birthday was two days earlier, and since the purpose of our trip was our son’s event, I had completely forgotten—but it gave my husband and me one more special reason to celebrate, making this a truly memorable trip.As we stayed for two nights, we borrowed a vase during our stay and displayed it with care. However, as I couldn’t carry it with me on the last day, I reluctantly decided to leave the rose behind. I’m sorry that your thoughtful gesture went to waste.Thanks to you, we had a wonderful trip to Kobe. Thank you very much.The Room and hallways were spacious, and the lobby shared the same design as Hotel Okura in Tokyo. Surrounded by the reassuring atmosphere of such a long-established hotel, we were able to relax deeply.Also, at the shopping arcade, I unexpectedly found and purchased a painting by an artist I love—so I was delighted to be able to bring home a lasting memory of this trip.Just one small thing: since you kindly serve warmed French toast at the breakfast buffet, I felt it would look nicer on slightly larger plates. The current size may be convenient for those who try many items and want an easy-to-carry tray setup, but to me it made the delicious French toast look a bit less special. To be honest, I wanted to order French toast breakfast via room service; however, since I joined my husband who wanted the buffet—and French toast was all that was on my mind—I may have felt that way because of it.I apologize for sharing an unnecessary comment; overall, from the bottom of my heart I'm glad we chose your hotel. We would love to stay with you again if we have another opportunity.Thank you very much.