บริเวณรอบๆ หาดมัตสึบาระ (จังหวัดเอฮิเมะ) × ที่พักยอดนิยมสำหรับชมพระอาทิตย์ตกมีคะแนนอาหารสูงโรงแรม·เรียวกัง

The meals were delicious, and the view from the Room was excellent.

Everything—the Room, the bath, and the meals—was excellent, but above all, the staff were truly outstanding. Even though we caused you trouble with changes to the Shuttle Service pickup location due to our circumstances and issues such as a locker malfunction in the bath area, you responded with great kindness. My daughter and I kept saying how glad we were that we stayed here. Thank you very much. We expect to visit the island several more times in the future, so we will continue to stay at your Accommodation.

The Room’s interior, Facilities, size, and location were all excellent. I wish I could end my review there, but there was one very disappointing issue. On the morning of the third day (Saturday) of our two-night stay, I found a spider about 10 cm in diameter in the bathroom during a morning bath. The spider itself may have come in when opening or closing the door or windows, and given the natural surroundings—and since I noticed it right before checkout—it wasn’t a major problem. The real issue was what came next. Since new guests might be staying that day, and some people may dislike insects or small children might encounter it (it was large enough to surprise even me), I worried it could ruin their trip. I called the published phone number, but only reached an automated message saying it was outside business hours. I also checked the pre-stay email guidance but couldn’t find any emergency contact information. I understand this Accommodation operates differently from a Ryokan or Hotel, but for situations where guests need to contact someone immediately during their stay (it doesn’t have to be public), there should at least be an emergency contact number provided to guests. In this case, I hope housekeeping removed the spider so the next guests could stay comfortably. However, please recognize that not being able to resolve urgent issues smoothly by phone can potentially ruin a trip, and consider setting up proper emergency contact arrangements. As mentioned at the start, this is an excellent Facility overall—but this one drawback alone makes me hesitate to book again.