การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรมชาแตราเซ

We usually stayed as three, including our grandchild, but this time we visited as a group of six across three generations. The grandchildren came for the pool and the hands-on craft activities, while our daughter and her husband were looking forward to the breakfast and dinner buffets. There was an impressive selection of dishes perfect for New Year’s, and everyone enjoyed it thoroughly and was very satisfied. The craft activities also offer something different each time, and they were delighted to make this one as well. We always have wonderful experiences here, which makes us even more excited for our next visit.

I used a Plan that allowed us to bathe and dine in the Room so I could stay with my mother, who was not feeling well. Thanks to the staff’s support, we were able to spend precious time together as parent and child. Personally, I thought the meals were very delicious and generously portioned. We also enjoyed being able to use the Onsen bath in our Room whenever we liked, and we used it several times. We had breakfast from 8:00 and finished around just before 9:00, but since check-out is at 10:00, there wasn’t much time to rest after eating before getting busy preparing to leave. I felt that if check-out were at 11:00, we could take a short break and even enjoy one more bath. Overall, I’m very glad we had such a satisfying one-night stay. Thank you very much.

The Facility is generally outdated, but the buffet was excellent. The welcome sweets were also satisfying, though you should be mindful of your stomach capacity.

This is our fourth stay at Chateraise Isawa Onsen. The Room had a private bath available 24 hours a day, which was wonderful. Dinner was delicious every time. We would like to make a Reservation for the same Room again.

The facility is a bit old, but it is within walking distance from Kofu Station and has an Onsen, making it very satisfying. There are also welcome sweets, all-you-can-eat ice cream, and wine for sale, making it a great choice for family trips.

The uphill walk from the station is definitely tough, but aside from that, we were satisfied. Since taxis sometimes don’t come to the station easily, we recommend planning accordingly depending on whether it’s a weekday or a weekend/holiday. Grilling dried fish and warming up fish cake was fun.

I often stay here in winter. There was something I wanted improved last time, and it was promptly addressed, allowing me to have a very comfortable stay. I would love to visit again. Thank you very much!

On a whim, I stayed here during a solo motorcycle trip. As it’s a Hotel inside a golf club clubhouse, I was very satisfied with the Room, the large Onsen bath, and the breakfast. Since it’s part of Chateraise, the free ice cream after bathing was a nice touch. The golf packages are a bit pricey, but as an Accommodation for travelers, I think it offers excellent value for money. There wasn’t originally designated motorcycle parking, but one of the caddies showed me to a covered space.

Search for a pet-friendly Chateraise Hotel near Yatsugatake, Yamanashi. The unique Chateraise welcome treat is limited to packaged sweets, but it’s still appreciated. This hotel was formerly Hotel Nobeyama and is a Resort Hotel located within a golf course. Please note that there are no Onsen or large public baths available. The on-site dining option is a reservation-only steakhouse, while the standard two-meal plan requires walking about 5 minutes to an off-site rest house. While this may not be an issue for some, it could be inconvenient on rainy or cold days or for those with mobility challenges. A golf cart shuttle would make it more convenient and enjoyable for families with children. Although the Facility has some shortcomings, the Room was clean and the course meals were exceptionally delicious, with desserts featuring authentic Chateraise cakes. There are only two pet-friendly Rooms available, located downstairs which can be inconvenient; additionally, there are no circle cages provided in these Rooms. If you can overlook these points and prioritize cost performance over convenience, this hotel offers a pleasant environment and comes recommended!

I stayed at the accommodation to participate in a nearby tennis tournament. There was a plan where you could receive a cake if you checked in by 16:00, but since my match ended late, I couldn't check in by 16:00 and missed out on the cake. Since I had children with me, it would have been nice if we could purchase the cake instead, but that didn’t seem possible, which was a bit disappointing. The breakfast was very delicious, and I was impressed with how well-stocked the amenities were in the large public bath. The room was also cleaner and more comfortable than I had expected. It was fun choosing ice cream with my child while saying "Which one should we get?" However, there were several ice creams listed that we wanted to try but weren’t available for selection. Since children can get their hopes up about these things, it would be great if there could be more consideration regarding this. I’d love to stay here again when visiting the area. Thank you very much!