การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่เรียนรู้จากอดีตเพื่อสร้างสรรค์อนาคต

We stayed in the Forest View Semi-Open-Air Onsen Suite under the “Setouchi Retreat Aonagi 10th Anniversary Plan.” After touring Matsuyama, we chose it at my wife’s request as a base for heading to the Shimanami Kaido—and it exceeded our expectations. The building was originally designed by Tadao Ando as an art museum and guesthouse for Daio Paper (Eliere Square Matsuyama), and has been renovated and operated as a Hotel for the past 10 years. With its exceptionally luxurious museum-like design, and with artworks still displayed throughout, we were able to enjoy an extraordinary escape in a serene space with attentive service. Although nearly 30 years have passed since its completion in 1998, Ando’s signature exposed concrete has been beautifully maintained. The way the spaces are carved creates exquisite compositions of light, and you can truly feel the architect’s intent. We visited Ando’s “Saka no Ue no Kumo Museum” before coming here, but this was moving on an entirely different level. The Room layout—one Room per floor—was spacious, with a full glass wall on one side that created an open, seamless connection to the outdoors. The semi-open-air bath also includes a reclining bath area, allowing you to warm up from the core. Including the shared spaces reserved exclusively for just seven groups per day, I don’t know of another Hotel that feels this luxurious while offering such outstanding value. The private pool included as a perk was also a lavish experience; however, I found the sauna temperature too low to work up enough sweat, which was slightly disappointing. Dinner was creative Japanese cuisine from the 10th Anniversary Plan and everything was delicious, but I was especially impressed by the “steamed abalone sesame tofu” served after the main course. There are many great dishes in life, but few make you want to come back just to eat them again—this sesame tofu did. Its texture and perfect pairing with the sesame sauce made me feel it would be worth even a five-hour trip just for that one dish. Breakfast also showed careful craftsmanship in every item. My thanks to the chef. Finally, all staff were wonderful as well—it made for an excellent stay. Thank you very much.

We stayed for two nights in November during the peak of autumn foliage. As it is a new hotel, the facilities were spotless and impeccable, and all the staff were courteous and kind. We enjoyed teppanyaki for our meal, which featured an abundance of Nagano ingredients. Each dish was beautifully presented, delighting both our taste buds and eyes. It was such a wonderful hotel that we would definitely love to visit again.

Despite our Multiple Night Stay, you prepared different dishes each evening, and we were truly moved by your thoughtful attention to detail. The teppanyaki on the second night was especially outstanding—both the flavors and the presentation were exceptional, making it an unforgettable experience. The Room was comfortable, and all the meals in the property were delicious, so we enjoyed a pleasant stay from start to finish. All of the staff were kind and attentive, which made our stay truly memorable. We would love to return again. Thank you very much.

This was my second visit. I was able to spend a truly relaxing time away from the hustle and bustle of everyday life. This time, the only thing I had previously felt was missing—a regular bath—had been replaced with an Onsen. Since this service had not yet started at the time of my Reservation, it was a very pleasant surprise. The Room is not large, but for a solo traveler and minimalist like me, it is perfect. The design from the entrance to the lobby is simple yet exceptionally tasteful and soothing. The surrounding area offers beautiful scenery while remaining quiet and uncrowded, and I always enjoy taking walks there. My favorite view in particular is when looking toward Onidake from the Abunze Lava Coast Observatory on foot—the way the Hotel sits there without spoiling the landscape. It’s a scene that also appears in the tourism film shown at the Goto Tourism & History Museum, and you can see it with your own eyes. I also enjoyed both the food and drinks, which were carefully explained to me. I think this meal suited my tastes even better than last time, and I was very satisfied. I am also extremely satisfied with the service. A truly great Accommodation is one you want to return to again and again—and this is an Accommodation I would gladly visit again even from far away.

From the moment you open the door, you step into the world of a Champagne maison. Wrapped in pure white luxury, this Hotel truly lives up to the phrase “an adults-only hideaway.” The staff are full of hospitality—simply outstanding. It’s a wonderful Hotel that makes you want to return when you need a break from everyday hustle or as a reward for yourself. Fine wine, a luxurious Room, and all the staff—thank you for an unforgettable time.

I was able to spend a truly relaxing and luxurious time. From the moment we arrived at the entrance until our departure, the courteous and friendly service from every staff member we encountered was very pleasant. On the second day, we requested eco-cleaning, and we were grateful for how efficiently they prepared a comfortable environment. The spacious open-air bath was wonderful, with a refreshing sea breeze. They also told us the sunrise time, so soaking in the morning while watching Oshima and the rising sun left an especially strong impression. Both dinner and breakfast featuring local ingredients were delicious, and we also enjoyed the beautiful presentation. The explanations of the wine and dishes were fascinating as well. Room service was easy to use. I would definitely like to visit again.

First of all, this Hotel is a perfect fit for keirin fans. For everyone else… there’s basically nothing around, so it might feel a bit boring. The sea is nearby and you might be able to have some fun, but since there really isn’t much in the area, I think it’s a place best suited for people who want to relax or who are here for keirin. The Hotel was very clean—maybe because it’s relatively new. I stayed on the 7th floor of an 8-story building, and the view was great. I could see the track from my Room, which was amazing!! Check-in is at 15:00, and until 17:00 you can enjoy free coffee and other drinks—excellent service. They also put effort into their merchandise, and I bought a hat I liked. The Room was stylish, and even the loungewear felt thoughtfully chosen, so I could really relax and enjoy keirin. A few disappointing points: There’s a sink right near the entrance, but it’s a bit awkward to use. It’s compact and not very user-friendly. The kettle also has an oddly narrow spout that makes it inconvenient to use. Overall, the water fixtures were not very convenient. There is a large public bath (communal bath), but on race days it can’t be used because riders use it. Since there’s only a shower in the Room, this may not work for people who prefer baths. I usually just take showers anyway, so that didn’t bother me at all. There is an Onsen near the Hotel as well, but it costs 2,000 yen per person so I skipped it. I didn’t eat any meals here, so I can’t comment on the food. That’s my review overall. I had a great time! I lost at keirin betting, but it was still a wonderful trip. Thank you!

I chose this Accommodation hoping to unwind in an Otaru Onsen, and it exceeded my expectations. What struck me first was the sudden view of Ishikari Bay on the way there. The scenery unfolding beyond the car window was breathtaking, and it felt as though an extraordinary escape had already begun before we even arrived. During my stay, I truly felt how well the concept of “serene tranquility” is expressed as a real experience. The kura-inspired architecture and spaces were wonderfully calming, and the semi-open-air Onsen bath in the guest room was so soothing that I completely lost track of time. The dining was also highly satisfying. Each dish made thoughtful use of Hokkaido ingredients, beautifully prepared with great care, and being able to enjoy it slowly in a private room was another highlight. There is also an excellent selection of wines from Otaru and Yoichi—including some rare bottles—making this a great choice for wine lovers as well. Above all, what stayed with me most was the staff’s natural warmth. Their approach never felt excessive, yet they were always attentive in just the right way, which made for a comfortable and reassuring stay. I can see this Accommodation becoming loved by many guests. I would highly recommend it to anyone looking to spend quiet time in Otaru and seeking a stay that values Onsen, cuisine, and atmosphere. I would love to return again in another season.

This was my first time staying here. It was a single Room, but it was spacious and free of tobacco smell, which was great. However, there was no explanation about the amenities at the front desk, so I didn’t know about them until I noticed various items next to the front desk on my way out, which was disappointing.

The staff's service was very warm and attentive. They always responded to our questions and requests with a smile and promptly, allowing us to stay with peace of mind. We had both dinner and breakfast, and the menu was extensive. Everything we tried was delicious, reflecting the daily efforts of those who prepared it. Moreover, enjoying a meal while admiring Rishiri Fuji was the ultimate luxury. We would love to stay here again!