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I chose this Hotel because it had such high Review ratings, and this was my first stay. I was a little nervous traveling solo to Hakodate for the first time, but the female staff member at the front desk who assisted me at check-in was truly pleasant and professional. Her thorough, thoughtful explanation immediately put me at ease, and I felt from the bottom of my heart that choosing this Hotel was the right decision. Everything I had contacted the Hotel about in advance was perfectly shared among the staff, so everything from check-in to getting to my Room was smooth and stress-free. It felt even better than I had expected. The Room was more than spacious enough for one person. It was clean and very functional, with essentials (e.g., a trash bin, tissue box, etc.) placed exactly where I would want them—everything clearly arranged from a guest’s perspective. Perhaps because there aren’t that many guest rooms—or maybe due to the season—the restaurant was never crowded, and I could enjoy my meals in a relaxed space. Both dinner and breakfast were truly delicious...(!) With fresh and luxurious seafood as well, I ended up eating too much every day. As for the Onsen, the large public bath had a wonderful atmosphere with wide-open views of Mt. Hakodate and the sea. It was spacious with no crowds—an incredibly pleasant Onsen experience. The changing area also offered chilled mineral water, guarana soda, ice pops, and more—such attentive hospitality that left me feeling fully refreshed in both body and mind. There are three private baths as well; no Reservation is needed—you can use them anytime if available—and I could relax without worrying about others while enjoying views of the sea and harbor. Whenever I returned from sightseeing at night they greeted me with “Welcome back,” and when heading out they would say “Have a good day,” which made this Hotel feel like my home in Hakodate. It was simply so comfortable. Thanks to everyone here, my trip to Hakodate became a wonderful memory. Thank you very much! When I visit Hakodate again, I would love to stay here again—thank you in advance!

This was my first stay, and the service, Room, Onsen, and meals were all excellent. I would love to stay again for a girls’ trip.

The scenery and night view were so stunning that we were truly moved. Absolutely breathtaking. The Room was spacious even with four proper beds, and it also had a balcony and two sinks, so four adults could stay comfortably. Since we stayed in a La Vista Room, we could use the lounge at no extra charge and enjoyed alcohol and snacks. The apple vinegar available in the large public bath was delicious. We were also very satisfied with the large public bath, breakfast, and late-night soba. We would love to stay again.

The fairy tale–themed Room decor was charming, and having a vanity table was convenient. Since there were no small children, the large public bath and restaurant were not noisy, so we could relax in peace. It was also great to enjoy waters from different Onsen sources. Above all, I was surprised by how extensive the lounge services were. The Western-style dinner course looked beautiful, but the quality of the ingredients was not very good. It also felt a bit odd that the staff explained one by one which knife and fork to use. After visiting many Onsen, this has become one of my favorites. I would definitely like to come again.

We stayed here on our first family trip to Furano as a group of four. We were considering another place at first, but choosing this one was absolutely the right decision. All the staff were kind and attentive, and our Room was a spacious, comfortable quad room. Having two sinks was fantastic! There are also private baths, and it was very convenient to be able to check availability and usage times from the Room. The after-bath ice cream, massage chairs, and unlimited manga made it feel like heaven (in the best way). Breakfast also had a great variety, and our whole family was very satisfied! It took some time since we drove from New Chitose Airport with a rental car, but the scenery along the way is amazing—so we’d love to visit again.

The stunning views of Mt. Fuji, the courteous service, and everything from the Facility amenities to the meals were all excellent—we were very satisfied. I would love to bring my mother here. We will definitely stay again. We look forward to seeing you then.

I was able to relax and enjoy the bath, and the Room was very clean, so I could spend my time in comfort. It turned into a wonderful day, as both of our wishes were met—I wanted to enjoy the bath and hot stone sauna for a long time, while my husband preferred a shorter bath and then relaxing in the Room.

We stayed for two nights on a family trip. We made a Reservation for a twin Room on a high floor with a view of Mt. Hakodate. The Room feels a bit dated, but it was spacious enough for two. The window side is set up like a counter, so you can fully enjoy the Mt. Hakodate view. The amenities and Facility were well stocked, and it was great to be able to grind beans and drink fresh coffee. There were Misuzu Coffee machines in the lobby and the breakfast venue as well. The large public bath is open all night, so being able to use it almost privately late at night was fantastic. They also provided body cream and other items, which was very helpful. Breakfast gets quite crowded, just as mentioned in Reviews. We went at a later time on a weekday and still waited about 20 minutes. There was a wide variety of dishes—seafood, grilled items, and plenty of desserts—and the menu changed during our Multiple Night Stay, so we enjoyed it even over consecutive days. I think this Hotel is highly recommended for anyone who wants to pack Hakodate’s sightseeing spots into a short stay!

The views, the food, and the Onsen were all wonderful—we were very satisfied. Our Room was on the forest side, but we could also see the river. I especially recommend the view from the open-air bath. The close-up scenery of the river and forest never gets old. We even saw deer relaxing nearby. There are private baths as well as a large public bath, and our Room also had Onsen water, so we enjoyed trying different options. The temperature was comfortable for bathing. Afterward, we stayed warm without getting chilled, and our skin felt smooth. Every dish was delicious, with flavorful dashi-based seasoning. It seems like the menu changes by season, so I’d love to visit again. If I had one request, it would be that there is quite a lot of food—so I would appreciate a Plan with smaller portions. This time it was a family member’s birthday, so we chose an anniversary trip Plan. Since I don’t drink alcohol, I asked if the complimentary champagne could be changed to non-alcoholic—thank you very much for accommodating this request. The cake was delicious, they took a photo for us as well which became a great memory, and thank you for the birthday gift too. My family was very happy. This is an Accommodation I would definitely like to visit again.

We stayed with a plan offering free meals for toddlers. The interior of the hotel has a Nordic antique feel, and the service was excellent. Tea service at the bar, fried potato snacks, wine service, and more were delightful touches. The room even had a coffee grinding set, making our stay truly luxurious. The food was absolutely delicious, and alcoholic beverages were reasonably priced and easy to order. The Tokachi beef fillet steak, slow-cooked for hours, was incredibly tender and flavorful. The bread was also delicious—truly a blissful experience. Dinner was French cuisine but not overly formal; it was comfortable even with children around. The hotel staff were very kind and accommodating. Breakfast included tasty pork miso soup and unlimited salmon roe! Even in the morning, the meat dishes were fantastic! There was also an all-you-can-drink alcohol option (laughs). For those heading out for mountain climbing in the morning, it might be hard to resist this breakfast lineup... The Onsen's effects weren't immediately noticeable but left my skin feeling smooth afterward. We also tried the private bath—it offered a relaxing experience though it felt slightly hot. It would be great if there were activities starting directly from the hotel as well! I’d love to stay again regularly during autumn, winter or summer seasons!

I’m satisfied because they promptly addressed what I asked for.