การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรมอิโตเอ็น

I found an available weekend slot at the end of last year and made a Reservation. After checking in, I relaxed for a while in the lounge with a flowing stream, enjoying a welcome drink. My Room was a Japanese-style room in the Kyushinkan wing, and it was comfortably spacious enough. The toilet was small, which reminded me of the building’s age—but that’s part of its charm. Dinner was a mini kaiseki set plus a half buffet, and everything was delicious. As it’s an Itoen Hotels property, alcoholic drinks were also all-you-can-drink—so I ended up happily tipsy. The bath was the large public Onsen on the first floor. The water had a smooth, silky feel that I really liked. It was also nice that the men’s and women’s baths switch between morning and evening. Breakfast was a buffet as well—simple and tasty. If my schedule allows, I’d love to visit Kamisuwa Onsen again. Thank you very much to all the Hotel staff.

The view from the Room window overlooking Kagami-ga-ike Pond is wonderful. While thinking I’d like to visit again in the snowy season, during cherry blossoms, and when the fresh greenery appears, I took a walk around the Hotel. Beyond Kagami-ga-ike Pond feels like Moominvalley, and it naturally brings out a childlike sense of wonder. I also heard that the pond ahead turns slightly white on a milky day—I’d love to see that too. I walked up the slope through the Dake Onsen town to the shrine. There were a few Hotels not in operation here and there, and while it felt like such a waste because it’s such a nice place, this quiet atmosphere was also very comfortable in its own way. The Hotel meals were delicious, and the other guests were calm and mature, so I was able to relax. The Hotel Room and large public bath were both clean—nothing to complain about. It was a very satisfying trip. Thank you very much.

Both breakfast and dinner were buffet-style, and we could also enjoy alcoholic drinks at dinner, so we were able to relax and enjoy our time. There were karaoke, table tennis, and billiards available as well, so we chose this Accommodation to spend a relaxing time with the family, and the two Japanese-style Rooms were perfect for us. Because of the building’s age, there were a few things that stood out—such as playing table tennis in a Japanese-style Room and noise from doors in the neighboring Room—but overall we were satisfied. I didn’t take any photos of the Room, so I’m posting one photo of the view from the Room.

This was my first stay, and I was very happy with the welcome drink service. Enjoying beer and sparkling wine while taking in the view, I felt the alcohol gently spread through my body and my work fatigue melt away—it was an indescribably comfortable time. The buffet dining area also had only table seating, so I could eat at a relaxed pace, which was great. If possible, I think it would be nice to arrange tables in a single row by the windows to create counter-style seats facing outside, so guests can enjoy the view while dining and solo travelers can feel more comfortable without worrying about those around them. I would like to stay again.

This was my first stay. I stayed for 2 days and 1 night to go snowboarding. The Room was spacious and clean, the breakfast and dinner had a great variety, and there were plenty of baths to enjoy. I was able to relax both body and mind. I was also very happy with the Plan that included lift tickets!! I definitely want to come back again.

We stayed here to commemorate my late father’s birthday. The buffet was delicious, and it made for a wonderful memory. Thank you very much.

We stayed in a Room with an open-air bath! It was larger and cleaner than we expected, and spacious even for two people. The view was great too, so we were very satisfied and used it many times! The building itself is old, but the Room felt well maintained and clean. We had a wonderful stay! For this price, being able to stay with an open-air bath included, plus all-you-can-drink and plenty of food, we were extremely satisfied. With prices going up everywhere these days, we hope you can keep it up just as you are! We would definitely like to stay again!

Thank you very much for your hospitality. The Onsen and meals were excellent. We stayed as a family of five and had a wonderful time. The staff were very friendly, making our stay pleasant. We would love to visit again. This is a highly satisfying Ryokan!

I stayed alone in a Room with an open-air bath. After the rain stopped, I enjoyed a wonderful view from the open-air bath in my Room and was very satisfied. All the staff were kind and very pleasant. The food was the most delicious of any Itoen Hotel I have stayed at so far. Thank you very much. I would definitely like to stay again.

Our family of five stayed here. The breakfast and dinner buffets with all-you-can-drink were reasonably priced, the food was delicious, and even the beer—which we don’t usually drink—was very enjoyable. The Onsen was excellent as well. Thank you very much.

The nearby flower fields are at their best until the end of March. You can enjoy table tennis, mahjong, and karaoke, and make the most of your day with all-you-can-eat and all-you-can-drink. The only downside is that the Onsen smells a bit like bleach... but for the price, I’m more than satisfied. I use my birthday coupon every year.

I stayed here with a friend for a two-person trip. After arriving at JR Atami Station, we wanted to drop off our luggage before sightseeing, so we used the Shuttle Service to head to Kinjokan. The driver was very friendly, and we ended up using the Shuttle Service many times. After arriving, we asked about meal times at the front desk and also completed our karaoke reservation before heading out to explore. The Ryokan has a wonderful retro atmosphere from the main entrance. The Room’s toilet and bath are a bit dated, but since there is a large public bath, it didn’t bother me personally. The large public bath also has an open-air bath, which was very satisfying. Near the large public bath there is an old-fashioned game corner, which we enjoyed. The karaoke we reserved was DAM, and we had a full hour of fun. We chose a top-floor Room with an ocean view, so the scenery was amazing both morning and night. However, since the dining venue is directly above the top floor, you may hear some noise during meal times. The entryway in our Room was very spacious, so it seems like you could easily place a stroller or large luggage there. We were able to relax and enjoy both breakfast and dinner buffets until we were completely full. This time we stayed in the main building, so next time I’m considering trying an annex building instead.

I was able to stay at a reasonable price after the New Year holiday. The hotel itself has the appearance and facilities of a Showa-era Onsen Hotel, but it feels rather comforting. The cleaning is thorough, and there is a sense of cleanliness. The staff's hospitality is also polite. I chose a dinner and breakfast included plan with buffet-style meals that left me completely full. If I may add, increasing the variety of meat dishes and sushi would make it even more satisfying. It would have been better if the Onsen temperature was slightly higher. However, I was able to enjoy an overwhelmingly cost-effective stay with high satisfaction. I would like to use this accommodation again if I have the chance!

From the moment I arrived, I was thrilled by how stunning the exterior was. The Hotel was also impeccably clean, with every detail well cared for, and I felt comfortable throughout my stay. Above all, when my own mistake caused inconvenience, I truly appreciated how kindly and thoughtfully the staff helped me without showing any displeasure. Thanks to their attentive care, I never felt uncomfortable and was able to enjoy my stay until the very end. This is an outstanding Hotel that I would love to visit again.

I have stayed at various Itoen Hotels. This was my first stay at Riverside Ueda-kan. Since there were quite a lot of guests, I was concerned about crowding in the large public bath and the dining venue, but in reality the flow of people was smooth and it didn’t bother me at all. The Room was clean and spacious, with a great view outside, and I was able to relax and recover from my fatigue. Thank you very much to all the staff! If I have the opportunity, I would love to stay again!!

We were completely satisfied with everything—the private bath, the large public bath, table tennis, karaoke, and both breakfast and dinner. At this price, no one could complain about receiving this level of service. Thank you very much!

I usually choose a Business Hotel with a large public bath and breakfast when traveling for work, but this place had a completely different atmosphere. Perhaps because of the Hotel’s ambiance, even though I was here on business, it felt like I was on vacation, making for a very comfortable stay. I enjoyed the Onsen in the morning and evening (on clear days you can even see Mt. Fuji from the open-air bath), and considering that the price includes not only breakfast but also dinner with alcohol, I think it offers great value for money. It’s an older property, but its retro Showa-era vibe is part of its charm. Guests ranged from seniors to younger travelers. There is also a free Shuttle Service from the station, and the staff were excellent—I’d love to stay again. Highly recommended—definitely worth staying at least once!

We stayed here with a friend on this trip because we wanted to visit Kinomiya Shrine. It’s close to Atami Station, so even after eating and drinking in the lively shopping street, it was within walking distance back to the Hotel. The half-buffet dinner and all-you-can-drink option were a great bonus! But we ate and drank too much in the shopping street, so I regretted it a little... Our twin Room was very spacious. It was well cleaned, and we had a comfortable stay. All the staff were very pleasant as well. There was a large hall with karaoke, and it felt like we had it all to ourselves—we sang our hearts out. This is a Hotel I would definitely like to stay at again. Thank you very much.

The Accommodation had a great atmosphere and was very clean. The hot water was excellent, and we were able to relax deeply. There were five of us—my 2-year-old son, my wife, and my parents—and it was a comfortable environment even for small children. After check-in, the front desk staff took a family photo for us, which became a wonderful memory. Thank you very much.

We stay here as a family. During cherry blossom season, it can be a bit chilly, making it the best time to enjoy an Onsen Ryokan with ocean views. If the quality of the buffet improved a little more, we might keep coming even after our kids grow up… To be honest, it’s a tough level for adults, but there are plenty of other activities like table tennis and karaoke, so overall we’re satisfied.