การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่เครือโรงแรมรอยยิ้ม

Thank you as always! We’re glad you were able to stay with us again.

I stayed for a Multiple Night Stay, and perhaps because I happened to be in a corner Room, it was very quiet and I was able to rest well every day. After walking around and getting tired, the complimentary bath salts were a welcome touch. The front desk staff were polite and attentive without being overbearing. Above all, the location is extremely convenient, so I will stay here again.

This was my first stay, and the Room was spacious, beautifully renovated, and had a great layout. The front desk staff were also very courteous, so I had a comfortable stay. The disappointing points were that the front desk drink service is closed in the morning, and there is no tea option to begin with. It may seem minor, but it matters quite a bit. If there are no free drinks in the morning, I would like coffee drip bags and tea to be provided in the Room. Also, while the affiliated parking lot allows unlimited entry and exit and is convenient to use, it is very run-down and not suited to the width of modern cars. It was quite stressful.

This was my first stay here. I was looking for slope-side Accommodation and decided to book this Hotel. In the end, I was very satisfied. The food was excellent and high quality. The Onsen was also fantastic. I enjoyed the shampoo bar. The jacuzzi was great as well. However, it’s a bit small, so I couldn’t use it as much as I wanted. I think an open-air bath would be a nice addition. Still, the ski resort access is outstanding, and the Room was clean—I was very satisfied overall. The snow quality wasn’t great this time, so I’d like to visit again when conditions are better.

We stayed as a party of two, and the bed and room were spacious enough with well-equipped amenities. Towel collection points were conveniently located on each floor. During our Multiple Night Stay, towel replacements and trash bin cleaning were promptly handled. We had a very comfortable stay and would love to visit again.

I stayed at Smile Hotel because my favorite artist’s concert was nearby. The venue, Osaka Festival Hall, is in the opposite direction from the station, but it was just a short walk away and I was able to return smoothly after the show. The area felt quiet and there aren’t many restaurants nearby, but a short walk down the street there were some nice, relaxed places to eat. The Hotel was clean and comfortable. I didn’t include breakfast this time, but I’d like to stay again with breakfast next time.

Conveniently located within walking distance of the station.

Close to the station, very convenient, and I had a comfortable stay. I would like to stay here again if I have the opportunity.

The Room and Hotel are very clean, more spacious than expected, and easy to use. Even for someone quite particular about cleanliness, there were no concerns at all! The unit bath is convenient, and the bedding is comfortable. The reception staff are friendly, and amenities like lotion, emulsion, cleansing products, toothbrushes, and face wash can be picked up at the front desk. However, as others have mentioned regarding pajamas that touch the skin—they are placed in bulk near the elevator on each floor for guests to pick up themselves. It would be appreciated by those who are particular if they were already placed in the room. I did not use the dining area so I cannot evaluate it. For solo female travelers or business trips: it’s conveniently located near a station with a convenience store on the first floor (accessible from within the Hotel), a family restaurant (Gusto/Shabu-yo) on the second floor, as well as nearby restaurants and even Don Quijote!

This was my third stay. Last time I stayed in a Deluxe Room, but this time I tried a Superior Room. The Room was smaller, but it was very easy to use, with convenient space for luggage and a well-placed heating setup. The bath and toilet were separate, and there was also a separate vanity sink, so even though we stayed as a large group, we were able to spend our time comfortably. Also, the desk, chairs, and mirror were arranged so that three people could sit side by side. Since there were many women doing their makeup, it really helped. And the food was amazing. Dinner had a time limit, but we could fully enjoy delicious dishes to our heart’s content. Breakfast was also so great that I ended up eating more than usual—the menu was wonderful and something I wanted to brag about to everyone. I didn’t take any photos so there are no images, but the meals are truly something this Hotel can be proud of.

I stayed for my son's exam. Although it is a bit far from Sendai City, the room was clean and there were no issues. Above all, the price was cheap.

I made a reservation here from January 6th to January 7th for an idol's live concert. Although I reserved a single room, the Hotel kindly upgraded me to a twin room. The front desk staff were all very pleasant, and I appreciated their kind words when I handed over my key before going out. The location was also convenient, being close to Yokohama Arena, allowing me to rest immediately after the event. I would like to make another Reservation here if there is another live concert at Yokohama Arena. Thank you very much!

Close to Susukino, making dining convenient. We went to Nijo Market for breakfast in the morning, which is about a 3-minute walk. The staff were friendly, and the complimentary De'Longhi coffee was delicious. I would definitely stay here again.

This time, I came to Hakodate just for a meal, so I arrived in the evening and flew back the next day. I was disappointed that I couldn’t have the Hotel breakfast. If you’re here for sightseeing, the location is great, and it’s a very clean and stylish Hotel. I was impressed that the welcome drink even included alcohol. My daughter said she would definitely like to stay again with her friends.

I made a Reservation for a single Room, but on the same day I was upgraded to a double Room with a sofa. I was very happy with the Hotel staff’s kindness. Although it was only for one night, I had a very comfortable stay. When I stay in Tokyo again, I would definitely like to stay at Smile Hotel again.

I stayed here again this time. I can stay with peace of mind. The breakfast is delicious as well. The staff are kind, so I can stay with peace of mind. However, in the Room I stayed in this time, I noticed about 2–3 small bugs, which concerned me. Other than that, there were no problems. I look forward to staying again.

Although I made a last-minute Reservation due to an urgent matter, I was warmly welcomed. I then had to check out soon after because my plans suddenly changed, but both the lobby and the Room were very clean. Thank you as well for lending me the cables. The woman at the front desk was very kind and helpful. Thank you very much for everything.

The staff provided friendly and pleasant service with smiles. The Room was clean, and I had a comfortable stay. Thank you very much.

The room is spacious, and there is parking available, which is convenient.

Great location Great service It was a Hotel I’d like to stay at again.