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The Hotel was conveniently accessible whether traveling by Shinkansen or by plane, and it was a comfortable place to relax and unwind. The Room interior was also lovely. The pool in the spa Facility is spacious, with a jacuzzi and wonderful views, so even non-swimmers can enjoy it. The Hotel was filled with a pleasant fragrance throughout, and we were able to spend time relaxing in the spacious Gold Lounge as well. The freshly baked croissants were the most delicious croissants I have ever had.

I stayed here for the first time to celebrate my mother’s birthday. I love small luxury Hotels and have stayed at several in Kyoto, but the service at Hotel The Mitsui Kyoto Nijo Castle was the best. Every staff member was extremely pleasant, and no matter who assisted us, they provided very courteous service. We arrived earlier than check-in time and planned to just leave our luggage, but we were kindly allowed to check in right away as our Room was already ready. It was a cold day with bad weather and my mother was tired, so this really helped us. The meal at the on-site restaurant Shinzo was also excellent. Everything from the dishes to the dessert was truly delicious. We also requested a birthday cake for dinner; it looked beautiful and made my mother very happy. Breakfast was fun as each of us could choose our preferred items from the menu. I would definitely like to stay again.

I have used this place many times. I love everything about it, including the proximity to the station, the interior design of the Room, the atmosphere of the facility, and the quality of meals. It is always comfortable and I have no complaints at all. However, I would like to mention one thing regarding minibar usage... Why does the explanation and response about minibar usage differ every time depending on who is at reception (whether Japanese or foreign staff)? Sometimes there is no explanation at all, and when I ask questions, each time I get a different answer about how it works... Please ensure that everyone receives consistent explanations so that no one feels disadvantaged by asking.

I have stayed here many times. It’s always wonderful no matter when I visit. Not only is it stylish and uplifting, but the food is delicious and all the staff are very kind. Thank you as always. I’ll be back again soon.

This was our second stay, and it was wonderful again. First, our check-in ended up being quite late, but the staff kindly accommodated us. Since this trip also celebrated our daughter’s 4th birthday, we requested Room decorations. They happily accepted, and our daughter was thrilled when she saw them. Thank you as well for the fruit platter. Because it’s a villa with a private pool, we could enjoy the pool anytime without worrying about others—perfect for families with children. Unlimited drinking water was also great, and having two toilets, two sinks, and two showers (in the Room type we stayed in this time) was another highlight. It’s a very comfortable Hotel that makes us want to stay again.

From April 2 to 4, I stayed in a Privilege Double Room with my wife and our 3-year-old son. I was originally coming to Takayama on business, so we extended our stay and did some sightseeing as well. The Room was small but practical and easy to use. We had requested a bed guard in advance, and it was properly set up. We were initially informed that the open-air bath in the large public bath would be unavailable, but on the day it seemed to have been fixed, and we were able to enjoy the starry sky. Breakfast offered a decent variety, so even over two mornings we didn’t get tired of it. The rice was delicious. As a Room benefit, we could also use the lounge from 14:00 to 18:00—perfect for an aperitif before dinner. It felt almost like traveling abroad; most guests were foreigners. Nothing particularly bad happened, but there were a few differences from what Japanese guests may be used to. With that in mind, here are some points I noticed. The private bath was nice, but since it’s often used by more than one person at a time, wouldn’t it be better to have one more washing station? Many Japanese people rinse their bodies before entering the tub out of habit, but I saw several foreign guests enter the large public bath without washing first. Adding another washing station in the private bath could help prevent this as well. Also, if guests are expected to bring towels from their Room to the large public bath, it would be helpful if something like a dedicated basket or bag were provided in the Room. Carrying towels as-is feels slightly uncomfortable. I appreciate that you’ve eliminated plastic amenities with sustainability in mind; however, mineral water being provided only in glass bottles with stoppers makes it extremely inconvenient to carry around. Unless this is intentionally meant to discourage taking water out and reduce consumption, how about using aluminum bottles instead? Regarding breakfast: even if you arrive before opening time to avoid crowds, foreign guests tend to gather irregularly without forming a line, and people who arrive later sometimes enter first—which doesn’t feel very fair. I would have liked staff control of this situation. The menu selection and taste are good overall, but perhaps due to how items are arranged there isn’t a clear flow line for guests; congestion builds easily and movement stalls. Some adjustment seems necessary. And if possible, offering takeaway coffee (and similar drinks) could also be nice. Since this is largely an Hotel for international travelers these issues may be unavoidable—and I understand you may want to keep extra costs down—but I hope these can be considered as areas for improvement going forward.

The location was very convenient, and getting around by train or bus was truly easy. The staff were all very pleasant, and the Room was comfortable and easy to use—excellent overall. The complimentary voucher usable at the bar was perfect for a pre-dinner drink, and I was able to enjoy everything, making it a very fulfilling trip. I would love to stay again.

It was a truly meaningful and elegant time.

This was my second stay, and I was able to spend a very comfortable time again, just like last time. The staff’s service and the Room preparation were both very thoughtful. I will definitely stay here again. Please keep up the great work.

Family use for personal purposes. Accommodation for 3 people in one room with 3 beds is available. The room was modern and clean, and the buffet had a wide variety of delicious options. Rental cars can be parked in the adjacent parking lot, and the parking staff were very kind. Located in a prime area of Susukino, it is very convenient for outings. The coin laundry features multiple drum-type washing machines, allowing use without waiting. Thank you for offering an affordable price even during the Yosakoi Festival period.

The staff at check-in were kind and friendly, making for a pleasant start to my stay. The interior design of the Hotel and Room was charming, giving the feeling of staying abroad. I personally appreciated the standard King Bed, as I prefer larger beds. During my stay, both the restaurant and bar operated until 9 PM; it would have been nice if the bar stayed open a bit later. However, there are plenty of dining options nearby, so finding food was not an issue. For tourists, this Hotel seems ideal as a base for exploring Ginza or Nihonbashi and enjoying the dining streets under the elevated tracks from Yurakucho to Shimbashi. I would love to stay at this Hotel again if I have another opportunity!

We were very satisfied with the Hotel, the staff’s service, and the meals! We truly appreciate the staff’s thoughtful hospitality. I’ve stayed at many Hotels, but this became one of the most memorable. We had a wonderful anniversary. Thank you very much.

This was my second stay, following last summer. As before, they handled my bedding allergy needs thoroughly. While some chain Hotels clearly state that they do not provide any allergy accommodations at all, Mercure Toyama offered excellent support. The food included local Toyama specialties such as white shrimp and firefly squid. The other dishes were also delicious, so I was very satisfied overall, including the all-you-can-drink option.

Stayed after visiting Disneyland. The number of shuttle buses is limited, but the timing of the last bus was perfect and very convenient to use. It took about 25 minutes to reach the hotel on the day I used it. The interior is compact but thoughtfully designed. We chose a "Leave it to us" plan for the room, so we stayed in a four-person room with two bunk beds for two people. However, due to the height of the beds, I hit my head about five times during our stay (laughs). My companion was fine though, so it might depend on your height (laughs). We were satisfied as we could relax in a room with a bathtub. Looking forward to staying again!

The Hotel’s lounge service is outstanding. From 15:00 to 18:00, sparkling wine, red and white wine, and beer are available free of charge with self-serve dispensers, along with coffee, tea, herbal water, and drink machines—you can even make your own cocktails. From 21:00, whisky is also available, and everyone was enjoying it together. In the bath area, there was amazake from 20:00 in a relaxing space, and it was very delicious. The value for money is excellent—after one stay you’ll want to become a repeat guest. The Room was spacious and quiet, and it was spotless with thorough cleaning. Breakfast was very tasty, and the staff were attentive. The staff service overall was also excellent. I’m glad I could stay at such a wonderful Hotel with great service for the first time in a while. I’m looking forward to the lounge changes starting in April. I’d like to stay again. Thank you very much.

I stayed for two nights with my two children while my husband was away. The weather wasn’t great during our stay, but the kids had a wonderful time splashing around in the infinity pool. Since the Hotel is located on higher ground, the views were amazing. With lounge access, we were more than satisfied with afternoon tea and dinner in the lounge. Breakfast also had a great variety. I’d love to stay here again!

We stayed here for a girls’ trip before and after golf. The food was delicious, and there was always a wide variety of drinks available, including alcohol, which we really appreciated. There was also a relaxation room and even table tennis facilities—something you don’t often see these days—so it was a very fun stay. I misplaced something, but the staff searched diligently for it, and everyone was full of hospitality. Thank you very much for taking such good care of us. One thing—maybe I just didn’t look properly—but I wish there had been a hair cap. We would love to stay again. Thank you.

We stayed here as two families to celebrate our grandchild’s first birthday. The staff were truly kind, and we made many wonderful memories. There were plenty of places to play, and our grandchild looked so happy—it made us happy too. Thank you very much.

We stayed here last year as well. We mentioned that this visit was to celebrate my elderly mother’s birthday, and you kindly arranged an ocean-view Japanese-Western style Room close to the elevator. You also prepared a birthday celebration, which made my mother very happy. Both dinner and breakfast offered many delicious dishes, with a wide variety of drinks, and we were able to relax and enjoy our time. The staff were also very attentive, and we would love to stay again next year.

Banyan Tree Higashiyama Kyoto, the first Banyan Tree to open in Japan, was a Hotel I had been dreaming of staying at ever since it opened. I thought it might be a bit of a splurge for me, but staying here this time was absolutely the right choice. Because it’s on a hill, the view from the window was breathtaking, and the Room was new and spotless—I also loved that the floor was tatami. The bath is made of hiba wood, with bath additives such as hinoki available; the tub was spacious and incredibly relaxing. There is also a large public bath with natural Onsen water and an open-air bath. I went the next morning and had it all to myself. At dinner, I was able to watch a maiko dance performance on a Noh stage. The food looked beautiful and tasted amazing—I was completely satisfied. At night, I walked down from the Hotel to see the illuminated Hokan-ji Temple at Ninenzaka—it was stunning. It’s an ideal location for sightseeing in Higashiyama. All of the Hotel staff were consistently courteous and attentive, which I really appreciated. I truly enjoyed a luxurious stay. Thank you very much.