การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม New Otani

The Room was thoroughly cleaned and very tidy. The front desk staff were extremely polite. I was particularly impressed by the night front desk gentleman, who, when I asked about late-night dining options, mentioned that he had checked nearby restaurants before his shift due to it being a holiday. His dedication was truly commendable. I chose this Hotel because of its reputation for delicious breakfast, and it did not disappoint. The omelet was carefully prepared by the chef, with options for fillings (mushroom and cheese) and sauces (demi-glace or ketchup). Being indulgent, I opted for a mix with demi-glace sauce—it was fluffy on the outside and creamy on the inside! Rice balls were freshly made in front of me; as expected from a region known for its rice, they were incredibly tasty! I also enjoyed tare-katsu and fried tofu in the morning along with other delightful side dishes. For this price, such an amazing breakfast is truly satisfying. I look forward to staying here again!

Once again, we stayed here for a concert at Izumi Hall. As soon as we entered the Hotel, we saw cherry blossoms on display and felt an early touch of spring. The Room was as spacious as ever, and our family was able to relax comfortably. We were happy that the skincare amenity set had been changed to DHC since our last stay. Thank you, as always, for your courteous service.

I always feel at ease staying here. I was satisfied with everything, including the cleanliness of the Room and the staff’s service.

It was a much larger Hotel than I imagined. It might have been my first time staying at such a large Hotel in Japan! My Room was on a high floor of the Garden Tower and overlooked the Japanese garden. I enjoyed the beautiful view through the window both morning and night. I could also see the Akasaka Palace. I took walks in the Japanese garden during both the day and at night. The well-maintained garden was filled with seasonal flowers, and I’m glad I was able to stay during cherry blossom season. I saw some Reviews saying it’s old, but it didn’t bother me at all—I was able to experience a classic, traditional luxury Japanese Hotel atmosphere. The unit bath was spacious and easy to use, and there was plenty of hot water from the shower. There are many restaurants as well, so next time I stay, I’d love to fully enjoy everything within New Otani.

They responded quickly and kindly even to an unexpected late-night issue, making our stay truly exceptional. I’m now determined to recommend NASPA to everyone I meet. I strongly encourage everyone to make a Reservation and stay here without hesitation!

Thank you so much for all your help during our stay. We stayed at the Hotel for a graduation ceremony held at a venue near the Hotel. You kindly accommodated an early-morning kimono dressing, and after the ceremony you also guided us to take photos with the diploma certificate—thank you for everything. The hakama was comfortable until the end of the ceremony and stayed perfectly in place. When it was time for photos, the person who dressed me in the morning even came again to check and adjust it, which made the day truly wonderful. The Room was spacious enough for three of us, even with large suitcases opened, and the extra bed was very comfortable as well. I am also truly grateful that you smoothly introduced a clinic when my mother started feeling unwell. The cake we had at SATSUKI was exactly what you’d expect from SATSUKI—absolutely delicious. This is definitely our number one choice of Hotel in Makuhari. Thank you very much.

On the day, I made a last-minute Reservation for the following night, and I really appreciated your consideration in keeping us in the same Room. Breakfast was served in a venue with a great view, and the selection was very good. The dessert pudding was carefully crafted and paired perfectly with coffee.

This was my first time visiting Tottori. As I arrived late at night, I chose this Hotel because it is close to the station. The lobby staff kindly shared information about local restaurants not listed in guidebooks, which I really appreciated. The attentive service reassured me that this is truly Otani quality. Thank you very much.

Excellent location. All the front desk staff greeted us with warm smiles, creating a wonderful atmosphere. We stayed in a twin Room with three adults (+1), and it was spacious enough; we also enjoyed an amazing panoramic view of Minato Mirai from the Room. Breakfast was delicious across the board, and the wide variety of juices was a big plus. Even after checkout, the front desk kindly stored our luggage, which was very helpful. The only downsides were that seating guidance at the breakfast restaurant could have been better, and we noticed a few minor cleaning issues when we entered the Room. Overall, we were very satisfied and would love to stay at this Hotel again in Yokohama. Thank you for your hospitality.

Even though I had made an inexpensive Reservation, I was pleasantly surprised and truly grateful to be upgraded to a higher-grade Room, and I was able to relax and rest very well. The breakfast felt a bit underwhelming. All the front desk staff were friendly and welcoming. I hope to stay again if I have the chance.

We stayed for a Multiple Night Stay for my child’s university entrance exams. The Room was clean and well maintained, and it was quiet enough to focus on studying. Thank you to all the staff. I would like to stay here again when staying in the city center.

The Hotel itself felt a bit dated, but the front desk service and the cleanliness of the Room were very pleasant. I also had breakfast, and every dish was delicious—especially the bread, which was excellent. Thank you very much. Also, the vases and other furnishings in the Hotel were truly what you would expect from New Otani.

We stayed as a group of three, and the room was spacious enough with a large TV, offering great value for money. It’s also within walking distance to Tiffany's, which was very convenient. We were extremely satisfied. The front desk staff were all smiling and exuded hospitality, making our stay very pleasant.

We stayed for two nights. We made several special requests regarding the Room, and the staff kindly accommodated all of them, allowing us to enjoy a comfortable stay.