การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรมเชอราตัน & รีสอร์ท

They upgraded our Room as well, and we were able to enjoy a truly special escape from everyday life. The shower room and the bathtub handles were easy to use; some overseas ones can be complicated and hard to figure out. Breakfast was the Premium In-Room Breakfast, which felt very special, and there was more than enough food to finish. It was a relaxing treat for myself, and I would definitely like to stay again.

When we got married at Miyazaki Shrine 30 years ago, my wife and I said we wanted to stay at Seagaia for our pearl wedding anniversary. We did exactly that, and it turned into an even better anniversary trip than we expected! The Room was spotless, and the amenities were excellent. We had dinner in town, but the breakfast buffet was also very satisfying! My wife enjoyed it so much that she keeps asking, “So when’s next time? When?”

First, thank you for helping me resolve my mistake with my Reservation. Although it is a foreign-owned Hotel, the hospitality is truly first-class, making it an excellent Hotel. From the Onsen you cannot see Sakurajima, but the water quality is great and everything is very clean. In Kagoshima I often stay at long-established Hotels, but I feel the Room comfort at Sheraton is better. I would definitely like to stay again.

This was my first stay at this Accommodation. It is a little outside the center of the sightseeing area, but that’s probably why it offers such a luxuriously spacious setting. It feels just like a tropical luxury Hotel. The parking is free, which is especially convenient for guests using a rental car. The large public bath was excellent, just as many Reviews say. The water quality, the spaciousness, and the post-bath lounge were all very satisfying. The Room was kept very clean, and even though it was nearly fully booked, it was quiet. Unfortunately I didn’t use the dining options due to my schedule, but I’d like to try them next time.

It was clean, quiet, and comfortable. However, it was disappointing that the bidet toilet seat was cold and did not warm up even after changing the settings. Also, having to register as a Hotel member to use the free Wi-Fi was inconvenient and gave me the impression they were trying to lock in new customers, which left a negative impression.

Stayed for 2 nights. Arrived 2 hours before check-in and planned to leave my luggage and go out, but I was allowed to check in early, which was very helpful. Perhaps because it has become part of the Marriott group, the overall service seems to have improved. Had breakfast, but the quality remains unchanged. I would like to use this Hotel again when on a business trip to Hakata. Thank you very much!

It was very convenient, located just a short walk from the Shin-Osaka Station exit. Amenities are picked up at the front desk. Pajamas are not provided in the Room, so you will need to pick them up as well. The building faces the railway tracks, so you may occasionally hear train noise, but it wasn’t too bothersome. The Room has highly light-blocking blinds, so I was able to rest well until morning.

I stayed for one night. I arrived much earlier than the check-in time, but since the room was ready, I was able to check in earlier than planned and take a short rest before sightseeing. The front desk staff were kind, and I had a comfortable stay. Next time, I would like to stay for multiple nights. It was very convenient as it is located very close to the station.

The Room I had reserved was unavailable, so you kindly upgraded me to the premium floor. Thank you very much. Thanks to you, I had a comfortable stay. I have plans and will be staying again this weekend, so I look forward to seeing you.

This was our second stay. My grandchild loves this Hotel. The staff’s consistently pleasant service is always soothing.\nAnd the bed is so comfortable—when I asked my grandchild what was best about this trip, they said the Hotel. We were able to stay until just before the 12:00 p.m. checkout.\nI had trouble because I didn’t know how to use the phone, and I couldn’t find the Japanese food section at the breakfast venue at first—I only realized later—so I hope it can be made easier to understand.\nThe location is also great, right inside Uehommachi Station with a Kintetsu department store next door, making it easy to relax. We will stay again.

This was our family’s first visit to this chain, and it was a Resort Hotel that made us want to come back right away. The indoor pool, arcade, orange juice vending machine, spacious and relaxing food court with an excellent menu selection, lounge, baths, bar counter, convenience store—everything was wonderful. It also left a great impression that staff were always present at the Hotel entrance. Thank you as well for your courteous responses to our questions by email in advance. Our family was truly delighted. We originally booked because we were staying on a weekday and going to Disney the next day, but it was so comfortable that we ended up taking our time over breakfast before heading to the park. We couldn’t believe there was such a pleasant Resort Hotel so close without even needing to fly! We highly recommend the Japanese Suite. We would love to return during the off-season when things are less busy.

I booked a room on the same day. The front desk suggested changing to a ladies' room, which I wanted, so it was helpful. The room was calm with brown tones, and the size was sufficient. The pillow was a bit hard, so it would have been nice to have a softer option.

The Room was thoroughly cleaned and felt very fresh. When I returned from going out, I was greeted in a cheerful voice with “Welcome back,” which made me feel great. Although it was a short stay, it was a very pleasant time. Thank you very much.

The room was very clean! It was a bit disappointing that the window faced the wall of the neighboring building. I parked at the affiliated parking lot before check-in, and the staff kindly calculated whether it would be cheaper to pay the maximum fee or pay 800 yen to the hotel and cover the remaining time separately. They also mentioned that if holiday rates applied and turned out to be higher, I could come back for a refund, which was very considerate. Friendly staff always make me happy! Thank you for providing such a pleasant accommodation experience!

Always affordable and great to stay. A bit far from the downtown area and slightly hard to find, but it's clean and reasonably priced. Would love to stay again!

I was a bit concerned because the average Review score was 4 or below, but there were no issues at all. It’s a perfectly standard Business Hotel, and the Facility is clean. Considering the price and how close it is to the station, I have no complaints. However, for breakfast you’re directed to Yayoiken on the first floor, and it wasn’t very good. That was about the only thing that stood out.

I thought I would stay here again when visiting Utsunomiya. Pros: The Room was bright, and the entire Hotel was clean. Welcome drinks, including tea, coffee, and green tea drip bags, were provided in the Room. Each floor had a water dispenser. Basic amenities were well-prepared. The breakfast bread was very delicious. A colleague forgot to collect their Receipt during checkout, but the Hotel kindly called to confirm this—such thoughtful service. Points that might concern some: - The bathroom and toilet might feel small for some people (though it seems standard for a Business Hotel). - For breakfast service, bread is placed on square paper like those used for steamed buns instead of trays; it might be inconvenient for those who want to eat multiple pieces.

6-minute walk from Yodoyabashi Subway Station. Conveniently located near Lawson and 7-Eleven. The Room has been renovated and is clean. Spacious enough for a comfortable stay. The LCD TV had excellent picture quality. Staff were prompt and friendly in their service.

It was a stylish, one-of-a-kind concept Room unlike anything I’ve seen before—very thoughtfully designed. The bedding was great, especially the pillows, and I slept very well. The check-in staff were also very pleasant.

Stayed during the November holiday. The freshly baked croissants at breakfast were delicious. I also took a walk on the beach, where the breeze was pleasant, and I enjoyed the beautiful view of the sea. The bed was very comfortable to sleep in.