การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่กลุ่มมาริออต

As we ended up checking in at night, the breathtaking night view overlooking all the way to Tokyo Bay when we entered the Room was truly spectacular. Of course, the surprise was a great success as well. Dinner was at a really delicious Italian restaurant, and we were very satisfied. For breakfast, we had a Japanese meal in the Room, and it was very tasty with just the right amount. We would definitely like to stay again.

I had a very relaxing stay. The dinner was delicious, and I had a truly happy time. Watching the two chefs preparing the meals inspired me to work hard starting tomorrow. At night, I could see the stars from the window, and the breeze felt wonderful. The breakfast was also delightful.

I gave my daughter and her husband, both in their 20s, an Accommodation stay with the Club Lounge Plan as a gift to celebrate the birth of their baby. We, the grandparents, looked after the baby so the couple could relax and enjoy some time together. From check-in, they received a complimentary bottle of sparkling wine from the Hotel to celebrate the birth, and they were truly touched by the warm hospitality. They said it was great fun to stroll through the gardens while visiting the Club Lounge. I’m glad they enjoyed it even more than I expected. I’m posting this in hopes that many others will have a wonderful stay at this Hotel. Thank you very much.

I’d love to experience the Japanese New Year again, so I’m looking forward to visiting next time as well.

For our first stay in Nagoya in a while, we considered other Hotels at first, but choosing the Associa Hotel left both of us completely satisfied. The pool, lounge, and Room were all spotless, and we enjoyed a relaxing stay. Afternoon tea and supper were high quality and tasted great. The Japanese set breakfast was also delicious, and unlike the buffet-style breakfasts at most other Hotels, it felt calm rather than rushed. The upgraded Room featuring Japanese-inspired design with kumiko doors was very comfortable and excellent to use. Every staff member was attentive—there was no one who made us think “huh?”—and we were able to enjoy a pleasant trip. We travel often as a couple, and this has become one of the Hotels we would like to stay at again. Thank you very much.

We stayed as a group of three, including our 2-year-old and 4-year-old children, to visit Gifu Seiryu Satoyama Park the next day. We debated between a twin or double room but chose the double since it was just the three of us. The large bed made the kids very happy. The room was simple but had a sofa, which was perfect for the kids to sit and enjoy their breakfast. A few points to note: If your child is out of diapers, you can use Satoyama no Yu nearby at a discounted rate. However, since our youngest couldn't use it yet, we used the shower in our room instead. The water temperature felt slightly low—around 40°C even at maximum—which might be challenging during colder seasons. While we were aware that only showers were available beforehand, this could make winter visits less appealing. As mentioned in other reviews, arriving at night made finding the parking lot difficult due to poor lighting. There is a dedicated parking area for accommodation guests right behind the hotel; however, because it's part of a larger park with extensive parking surrounding the hotel, it took us some time to figure out where to park. Lastly, there was a food truck available for dinner during our stay—advance notice about such options would have been appreciated! That said, we found our room comfortable and staff very kind. We enjoyed both our stay and time at the park and would love to visit again!

I stayed for a memorial service. I had been curious about this accommodation since it was built, so I was glad to stay here. The facility, as well as the customer service, were excellent, making my stay very enjoyable. Next time, I would like to stay with my family. If I may make one request, it would be great if a hair iron could be included among the rental items. Thank you very much for this experience!

This was my second visit, following my stay last October. I was truly moved when I came with my husband last time, so this time I returned at my daughter’s strong request, with no particular plans (our purpose was simply to stay at The Prince Gallery Tokyo Kioicho). To our surprise, we were upgraded to a suite, and it became an unforgettable experience. The Room was so spacious and comfortable that the two of us could hardly make full use of it. I also wondered if you kindly arranged different views for us—last time overlooking the National Diet Building, and this time facing Shinjuku. We dined at restaurants outside the Hotel except for breakfast, but we enjoyed relaxing in the lounge many times in between. Thank you very much.

We stayed at The Westin Miyako Kyoto again this year to celebrate our wedding anniversary. Thank you for preparing an upgraded Room for us; we truly appreciate your thoughtful care. When we entered the Room, we found a warm message from the staff and some chocolates. They were placed so discreetly that it deeply moved us, and our hearts filled with gratitude. This year marks our 42nd wedding anniversary, and we hope to return together again next year. No matter how many times we visit, the Hotel’s setting is wonderful, and there are plenty of amenities—especially towels—so we could relax comfortably without any stress. The bed and pillows were also very comfortable, and we slept well. The meals never get boring even after coming every year, with a wide variety of healthy options. We feel this is a Hotel full of hospitality. Our sincere thanks to everyone—the staff and those who clean the Room as well.

We stayed here to celebrate my mother’s 88th birthday. Thank you for the card and other thoughtful touches—she was truly delighted. Our Room was on the 17th floor, and we enjoyed a wonderful view of the Yodo River, Mt. Rokko, and Awaji Island through the large windows. The breakfast we had been looking forward to was outstanding. The garden was beautiful, and the lobby lounge was lovely as well. Next time, I’d like to visit alone and relax at my own pace. Thank you very much.

This was our first stay on a family trip, and it was an amazing Accommodation that the kids absolutely loved. They keep saying they want to stay longer and come back again. We booked a Plan eligible for Club Savvy, and it was fantastic—they rode the banana boat many times. Next time, we’d like to visit in the warm summer. The indoor pool was also excellent.

The view was great, the Room was clean, and we really enjoyed the delicious breakfast! We were also happy to have Echizen soba. For dinner, we used the commercial Facility attached to the Hotel and enjoyed Fukui’s local cuisine. We also appreciated being able to make coffee in the Room with the provided pod machine. We would love to stay again.

I have vivid memories of staying here during the pandemic with a friend, and I was happy to return again on a solo trip. Above all, the location is truly wonderful—although it’s in the city, it still feels like you’ve come to a resort, letting you enjoy an extraordinary escape. The staff are consistently friendly and attentive, and you can really feel hospitality rooted in tradition. The entire beautiful building is charming, and it’s lovely to see how carefully it’s maintained. I’d love to stay again.

We had a truly luxurious and wonderful stay. The Room was spacious, clean, and the view was amazing. The amenities were so well stocked we couldn’t possibly use everything. The bathroom was also absolutely lovely. We used three Rooms, and we really appreciated being placed next to each other on the same floor. All of the staff were polite and kind, and they warmly welcomed us back when we returned from going out, which made us very happy. The breakfast buffet had a great variety, and the French dinner while enjoying the night view was breathtaking. The Tohoku ingredients were transformed into outstanding dishes with cooking methods we had never experienced before—everything was truly delicious. The gym area was also clean and easy to use. We would definitely love to stay again next time.

We chose this Hotel to fully enjoy Abeno Harukas for the first time at my daughter’s request. I was a bit anxious about finding my way to the front desk, but the staff were very kind and made us feel at ease. Since the upper floors were being renovated, we made a Reservation on a regular floor, but the Room was spacious, with a wonderful view from the large windows. The bathroom also had a separate washing area and was conveniently divided by a door, making it easy to use. The Hotel’s loan items were well stocked and very helpful. We also used the lounge; although the outside view wasn’t as open as we expected, it had such a great atmosphere that it hardly felt like we were on the 38th floor, and it was very comfortable. There was also an excellent variety of food during cocktail time, and after we both enjoyed it thoroughly, we re-entered the observatory using our Harukas one-day pass—seeing a completely different mood and scenery from daytime was truly breathtaking. I’m really glad we chose Marriott. We would love to visit again. Thank you very much.

Without any preconceived notions, I made a reservation and stayed here, and it was excellent. Since Gujo Hachiman was expensive during the Obon holiday, I chose this accommodation thinking it would be nearby. In reality, it wasn't in Gujo Hachiman, so perhaps this choice was better. Although I gave up exploring Gujo Hachiman, the check-in front desk service was kind, the facility was clean, and the view from the room overlooking Nagara River was perfect. Exploring Mino town was also enjoyable, and the dining spot recommended by the front desk staff was fantastic. It’s a place I’d love to visit again someday. The breakfast bento box exceeded my expectations—it was very delicious!

We were given a complimentary upgrade to a Room with a balcony overlooking the ocean. The Room was spacious and spotless, and the bathtub was large and comfortable enough for my 183 cm husband to stretch out and soak. The breakfast buffet offered such a wide variety that we couldn’t try everything, and it was all delicious. As expected of Marriott, it was a Hotel we would definitely like to stay at again.

During a temporary trip back to Japan, I stayed here with my mother who lives in Japan to celebrate my own birthday. Although I did not return on my actual birthday, I was truly touched by the celebration you arranged. I was also deeply impressed by everyone’s wonderful hospitality—it was an unforgettable experience. I used the fitness facilities twice during my stay, and the pool and jacuzzi were very comfortable and relaxing. I also appreciated that sunscreen was provided. I had forgotten to apply it, so it was a big help. This Hotel had been one I had always dreamed of staying at “at least once in my lifetime,” but now it is a Hotel I want to return to again and again. On my next trip back to Japan, I would love to stay here again. My mother, who traveled with me, was also very happy. It felt like a meaningful way to show her appreciation. Thank you so much for all the wonderful memories!

I’m glad I was able to stay at a great price during the limited-time sale. As expected from Mitsui’s top-tier Hotel brand, the building and the Room were excellent. I was especially satisfied with the delicious Thermal Spring experience and Toki dinner. However, it was disappointing that you can no longer enjoy buffet items with the Japanese breakfast, which seemed to be available before.

Perhaps it was thanks to my continued efforts—such as accompanying my husband on his business trips—to remain a Diamond member. I often see Reviews saying, “They upgraded our Room,” but this time they prepared an unbelievable Room for us, and I was moved throughout the entire stay. The view from the Room was simply spectacular: by day, a sweeping ocean view complemented by the greens of the golf course; by night, a sky full of stars and scenery so captivating I never tired of it—I was truly amazed. In the end, we only went between our Room, Tsukuyomi, the dining venues, and the lounge (just to see all the staff’s smiles), yet we still felt we fully enjoyed Seagaia. We’ve only just returned home, but we’re already looking forward to visiting again. Thank you for such wonderful memories.