การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่กลุ่มโรงแรมมอนเทอเรย์

I have stayed here several times. The location is convenient, of course, but the staff were very kind, the housekeeping staff were also very polite, and the Room had wooden flooring and subtly Japanese-style, charming lighting. I would like to stay again if I have the opportunity. You may feel the table is a little small, but with a bit of creativity it shouldn’t be an issue. Thank you for a comfortable stay.

I reserved a spacious Room as a birthday gift for my daughter. Just as in the photos, the vintage-style interior was truly wonderful, and it felt like an irresistible space for my daughter, who loves the classic atmosphere of Hotel New Grand Yokohama. With its stately furnishings that make you forget the city bustle and its unhurried pace of time, choosing this place for such an important occasion was absolutely the right decision. Thank you for a memorable and wonderful stay.

We held our wedding at this Hotel two years ago, and this was our third stay, this time with children. The baby room facilities were well equipped, which was great. The hospitality was excellent, and we also received the IKYU Diamond member benefits. I think it was a perfect Hotel stay.

I visited Himeji for the first time in three years to enjoy cherry blossom viewing at Himeji Castle and afternoon tea at Hotel Monterey Himeji. Although rain was forecast, the weather cleared up around the time we finished afternoon tea, and we were able to enjoy the blossoms. We also enjoyed both lunch and dinner at Hotel Monterey, and the staff were friendly and approachable. Thank you for a wonderful memory.

This was my first stay, and since it’s near Sannomiya Station there are plenty of places to eat, transportation is convenient, and the location was excellent. I had been looking forward to breakfast after reading the Reviews, and it really was great! My daughter and I said we’d like to stay here again the next time we visit Kobe. 　However, when we returned to the Hotel after dinner, the last admission for the large public bath is 10:30 PM. We went to check in around 10:00 PM, but it was crowded and entry was restricted to ease congestion, so we had to wait. Since bathing ends at 11:00 PM, we barely had time to warm up before having to leave—this part was a bit disappointing. I guess it can’t be helped because that time slot gets busy... 　Still, overall it was really good and it made for a fun trip.

The location is excellent, within walking distance of Glover Garden. The Room is a perfect size, and the mattress has just the right firmness, so I slept well.

We were able to use the parking lot before check-in, which allowed us to take our time exploring the Namba area. The Room was clean, and we were very satisfied with the great night view from the window. For dinner, we had okonomiyaki and other dishes in Namba Walk, then picked up some late-night snacks at Life supermarket. Breakfast also offered a wide variety of dishes, and everything was delicious. We would definitely like to stay again. Thank you for your hospitality.

Thank you for upgrading my Reservation from a single to a twin Room! The Room was spacious, and I was able to stay comfortably without feeling cramped. This time, the spa was crowded when I checked, so I gave up. If I could check in earlier, I’d love to relax at the spa with a beer, but since I come after work, it’s difficult. I also wanted to visit the library on the first floor, but this time I relaxed in my Room instead. The subway is very close, which is convenient. I’ll stay again to recharge!

Conveniently located near Odori Park and the Clock Tower, with a convenience store next door. The Room was comfortable, and I also used the large public bath. Breakfast offered a wide variety of options, including Hokkaido specialties, which I really enjoyed. With a calm atmosphere overall, I was very satisfied.

The Room is clean, and the bathtub is spacious, so you can enjoy a comfortable stay. The staff are kind, so you can stay with peace of mind. There were many international tourists, but it was quiet. The location is great, and there is a convenience store right next door, which is very convenient. Thank you very much.

I’ve stayed at several of your locations, including Kobe, and it was interesting to see how the interior design differs by region. I stayed with breakfast included, and the buffet was beautifully presented; I also enjoyed tasting local ingredients, and everything was delicious. I had Japanese breakfast for one day, but it was a bit disappointing because the tableware and dishes were all covered in black. The rice balls were tasty, though. The top-floor bath and lounge were very comfortable, and I could relax there. Thank you to the staff member who brought me a blanket when I felt cold late at night. If I have the opportunity, I’d like to stay again.

I stayed here to visit the Egypt Exhibition being held at the Abeno Harukas Art Museum. I had used this Accommodation a few times for work banquets, and since the banquet food was surprisingly good, I assumed the restaurant meals would be as well, so I chose the “Shiromi Kaiseki” for dinner. The dishes served were beautifully presented and truly wonderful, and everything was delicious. Also, they watched our pace—we eat fairly quickly—and brought each course one after another without delay, which impressed us. The staff who served us were also very attentive and pleasant. The front desk staff were courteous and faultless in their service, and we thoroughly enjoyed the bath as well. Breakfast was also delicious; in particular, the freshly baked bread was excellent, and I ended up eating far too much. I would like to stay here again when I have a chance to visit central Osaka. However, I would like guests to wear pajamas only when going to the bath. While drinking coffee in the lobby in front of reception, I was surprised when a young woman came in wearing pajamas. I thought it wasn’t appropriate to come to reception like that. It says “No pajamas in the restaurant,” but it seems pajamas are allowed at reception—if possible, I hope you will reconsider this policy.

The Hotel exterior was under renovation, but the classic interior alone made me excited. The waiting area at the front desk on the 8th floor and the elevator, as well as the Room door, bathroom tiles, and clock—everything was so charming that I took tons of photos. The towels and pajamas were also high quality and comfortable. It was a Hotel I’m glad I stayed at.

I’m writing a brief memo in bullet points. Used a twin Room as a solo guest. ■ What I liked ・The Room was spacious and comfortable to use with plenty of space. ・It was a Room with a view of Ikuta Shrine, which somehow felt calming. ・I didn’t use them because I went to a nearby spa, but there were amenities such as cleansing oil and lotion. I was also happy that a sturdy body towel was provided. ・Breakfast had a wide variety of options, including menus inspired by different countries, which felt fresh and interesting. ■ What I noticed ・The Room lighting was on the dim side. ・I could occasionally hear voices from the hallway. Ikuta Shrine is close by, and since it’s a little away from Sannomiya Station, I think you can relax at the Hotel without much concern about noise. The Hotel was clean and well maintained with thorough housekeeping.

From Sendai Station West Exit, you can pass in front of PARCO and reach the Hotel entrance directly from the sidewalk. It was easy and convenient for carrying a suitcase. For a two-night stay, I value comfort even more than the price. I like to take it easy in the morning, so I rarely choose a Plan with breakfast, but this time I did because there were menu items using local ingredients and it seemed to have a good reputation. It was very delicious. The small side dishes also made it easy to try many different items without leaving any behind, which was great. The housekeeping staff were very pleasant, and I thought they were wonderful. Thank you very much.

Thanks to the great weather over these four days, we were able to walk to the Imperial Palace, Hibiya Park, Nihonbashi, and the Tsukiji area. We also enjoyed watching Kabuki, meeting our eldest son’s family in Yokohama, and having dinner with our second son’s family in Yurakucho—overall, we were very satisfied to be able to get around so much with the Hotel as our base.

It was about a 3-minute walk from the station, which was especially appreciated since it was raining. There was a Natural Lawson right in front, and two other convenience stores nearby as well, which was very convenient. The elevator had a charming, nostalgic feel, and the overall atmosphere was chic. There were some older features, and I only noticed a bit of staining in the bathroom, but the bathtub was large and the amenities were plentiful, which I really appreciated. We also had one bottle of water per person, plus skincare items—face masks, an eye mask, even relaxation sheets!! The ReFa hair dryer was lightweight yet powerful and easy to use—I wished I could have one at home!!

I’ve stayed at Grasmere in Namba several times, but this was my first time using this Hotel Montere near Umeda. It doesn’t feel as luxurious as Grasmere, but the location is excellent. However, on a first visit it was a little hard to find the escalator up from the underground mall. Once you find it and go up, it’s truly right in front of you. This time I wanted to do some bar-hopping around the station-front buildings, so being able to come back immediately even after drinking made it an ideal choice. The building feels clean, and while the Room is simple, it has all the necessary amenities and functions. The bed firmness was comfortable for sleeping. Since there were many international travelers on the reception floor, I expected the large public bath to be crowded and that some guests might not follow proper etiquette, but it was always quiet whenever I went and very comfortable to use. The bath isn’t huge, but there are about 10 partitioned washing stations and a sauna—more than enough for a Hotel spa. It was also reassuring that there was always staff stationed at the SPA entrance. Having a convenience store and drugstore directly below the Hotel was also quietly convenient. It’s an Accommodation I’d like to use again when staying in Osaka Kita.

Conveniently located near the station with a convenience store nearby. It was a pity that the twin Room we used didn’t have a coffee maker, but we were able to get drip coffee packs at the front desk, and there was a free drink corner in the lobby (may be temporarily unavailable depending on the time). Complimentary women’s skincare items were also available upon request, and they were provided at the hot bath Facility as well. The Room was clean, and there was no step up into the bathroom, which made it stress-free. You can check how crowded the hot bath Facility is on the TV, so we checked before going. It was quiet at night, which was nice.

The room, bath, and meals were all excellent and very satisfying. However, the sound of running water (possibly from the neighboring room or drainage from the Onsen above?) could be heard in the room, which was noisy at night.