โรงแรมและรีสอร์ทฮิลตันที่มีการประเมินห้องพักและสิ่งอำนวยความสะดวกสูง

Following my daughter’s birthday stay last year, we visited again this year for a concert at K-Arena. There was an issue where our stored luggage could not be located temporarily, but the staff handled it perfectly. They apologized again at checkout, and I felt reassured knowing the information had been properly shared among the team. I’d love to stay again because I really enjoy the breakfast here. There was a great variety of cold dishes, and the live kitchen also offered plenty of sweets. Thank you as well for upgrading our Room.

We stayed to celebrate a birthday. The female staff member who assisted us at check-in, the female staff member who carried our luggage to our Room, and the male staff member who carried our luggage from the car were all kind and courteous—thank you very much. Breakfast was also very delicious. We would love to stay again for another special occasion.

It was a little early for cherry blossoms, but we were welcomed by fully blooming sakura in the tea room. Staying at Roku also gives you free entry to the Japanese garden at Shozan Resort, where we enjoyed cherry blossoms, cornelian cherry, and a pine bonsai said to be 200 years old. We even had the chance to try a brushstroke with a bamboo pen—an unexpected taste of spring. Half the joy of coming to Roku is dinner: the French cuisine. The amuse-bouches were even more delightful than before, and this time I especially enjoyed the venison. We spent time as usual in the outdoor thermal pool and at morning yoga, and on our third morning we saw dramatic arrangements of mitsumata flowers before saying goodbye for now.

I stayed one night with my child who is moving to Nagasaki for university. We arrived at Nagasaki Station after 9:00 p.m. and checked in at a Hotel just a short walk away. We headed straight to the large public bath; I thought it wouldn’t be crowded, but all five washing stations and the single shower booth were fully occupied. After rinsing with the bath water, I soaked in the tub first. The temperature was just right and very relaxing. Due to the layout, everyone’s line of sight faces the washing area, which can’t really be helped, but… The changing room was also clean and very comfortable. Breakfast while looking out at Mt. Inasa was absolutely wonderful. The grand staircase to the entrance and the corridor leading to the large public bath—both with warm wood tones and beautiful design—helped soothe our travel fatigue. Next time, I’d like to use the sauna as well.

I was truly impressed by the female receptionist at check-in—her proactive attentiveness was exemplary and set a wonderful tone. I stay at Hotels for a change of pace, and this Hotel felt reassuring in every way, from the facilities to the staff, with no small discomforts. It was partfinal of the Plan, but I gladly took you up on your offer and stayed for 24 hours. At reception, the positive attitude of “Please let us know if there is anything you need,” and at the restaurant, “Please relax and enjoy your stay,” along with “Did you sleep well?”—you rarely hear such thoughtful words elsewhere. It had been a while since I stayed at a major international brand Hotel, and their training truly showed. The Room design is also charming. It’s easy to see why it’s popular with guests from both Japan and abroad.

The front desk service was very polite and attentive, which we greatly appreciated. The Room was clean, and although it was just a one-night stay, it was comfortable and felt like an escape from daily life. After checking out, we enjoyed a teppanyaki lunch at the Kura. It was incredibly delicious, and the chef and staff provided excellent service. Thank you very much!

I usually stay in an ocean-view Room, but this time I chose a port-view Room. The pool side has a stylish view that makes you feel like you’re abroad, but when I stepped out onto the balcony it was lively with music, children’s voices, and people in the pool. Since it faces south, the sunlight is strong and it feels like you could get sunburned. You can’t stay out there for long. It’s also fully visible from below. The port view is on the north side, and the scenery is just ships and the sea. There are fewer people walking outside, so I felt comfortable spending time on the balcony. Because there’s no direct sunlight, it was cool and had a calm, adult atmosphere. At night I felt safe sleeping with the curtains open. Perhaps because it has been some years since opening, I noticed a slight odor from the pillows and bedding. Overall I’m satisfied. Next time I’ll choose the port view again. The freshly baked croissants were very delicious. Canopy is beautiful, but every balcony can be seen clearly from outside. Until construction of the third Hilton is completed, I’ll stay with a port view. This Room lets you stay as if you’re living quietly—it's my favorite. Thank you for your hospitality.

I had a very comfortable stay with high-quality linens, a cozy bed, fluffy towels, and a very quiet Room. However, there were too many people—there were lines at check-in, we waited nearly 30 minutes for breakfast, and there was also a line at check-out. In any case, we waited a lot. The service was very polite and the breakfast had a wide variety of options; the lobster omelet was incredibly delicious!! I’ll be back in March (my companion made the Reservation for an executive floor), and I’m looking forward to my next stay.

We stayed here for my partner’s birthday so we could go to Disney the next day. At check-in, there weren’t many guests at the time, so we were able to chat a lot with the staff and had a really enjoyable time. Also, since it was a birthday, you prepared a wonderful birthday surprise for us, which truly moved me. The Room was comfortable, and although our main purpose was Disney, I’m glad we chose this Hotel. (My partner was also very happy.) The food was delicious as well. We would love to stay again next time. Thank you for such a wonderful time.

This time, I stayed in one Room with my elderly parents and my sibling. It felt a bit cramped with two extra beds, but the extra beds were very comfortable. We enjoyed views of the Rainbow Bridge and Tokyo Tower, as well as the fountain show—the scenery was excellent, and my parents were thrilled. Dinner at Sakura Teppanyaki was delicious, and the staff were wonderful. It was disappointing that renovation work made things inconvenient, but I would definitely like to stay again after it is completed.

We chose this Hotel because our child was interested in Osaka Castle. We were surprised at how much bigger Osaka Castle looked than we had imagined when viewed from the Room and the lounge. It’s definitely worth seeing. We used the lounge during breakfast and the refreshment service. Breakfast offered a decent variety, and we were satisfied. The snacks during the refreshment service were fewer than expected, and for all three days the only cake available was chocolate cake, so it would have been nice to have at least one more option. Having a whole banana available was very helpful for our child. While using the lounge, there was spilled juice near the juice station, and before we noticed it our child got their clothes dirty. A staff member immediately came over to help. It seemed like a previous guest may not have returned the lever quickly enough and the juice overflowed, so it wasn’t really the Hotel’s fault, yet throughout our stay several staff members—including a manager—apologized to us. Their professionalism in both manner and words truly reflected top-class service. Thank you very much for all your thoughtful care. Our whole family had a very comfortable stay.

This was my first stay at this accommodation! All the staff were kind and provided excellent service! The room was very clean and extremely comfortable! Moreover, there was an exceptional touch of hospitality on the bed! The view was great, and I have no complaints at all! It’s truly the best hotel! Breakfast was outstanding as expected! There were plenty of options, and everything was delicious! The lounge was also fantastic! Indeed, it’s the best hotel ever. I will definitely stay here again!

We arrived quite early, but the front desk staff kindly let us into our Room since it was ready. The spa was very comfortable with the perfect temperature, and with the great weather we also enjoyed a wonderful view, though it seems like it would still be enjoyable even in the rain. It can be used both before check-in and after check-out. Meals were buffet-style for both breakfast and dinner, with the menu changing completely between morning and evening. With a focus on local production for local consumption, there were many Odawara specialties, which made us feel like we were sightseeing in Odawara just through the food. We would love to visit again.

Overall, it was a very comfortable Hotel. The Executive Lounge in particular is excellent. Comfortable seating, good food, wonderful staff, and a great view. Breakfast at the 1st-floor restaurant gets crowded, but the lounge is quiet. The lounge’s French toast is delicious. Most guests are international. The Room also has a Kyoto feel, and I recommend it for those who want to relax and spend time in the Hotel. I will come again. Thank you very much.

The breakfast offers a wide variety. I often stay at accommodations outside the prefecture once a month, but it has been a while since I experienced such a stylish and satisfying breakfast. Despite being a large group of 9 people from two families, we were promptly accommodated in a private room, showcasing the high level of hospitality at this hotel.

Right in front of Toyama Station, with a Lawson convenience store next door and plenty of restaurants nearby, it was a very convenient location. The amenities were minimal but sufficient, and I appreciated the eco-friendly approach—since I usually bring my own items, it felt comfortable for me. As a new Facility, it was clean and pleasant, and I had a comfortable stay. The rain shower was also great, and it was convenient to be able to check how crowded the public bath was on the TV (I didn’t use it this time, but I’d definitely like to try it next time). If I had to mention one thing, the parking lot is a little far away, but I enjoyed walking there while browsing around the shopping mall, so it didn’t bother me.

Convenient access to tourist attractions such as Kiyomizu-dera, and I had a comfortable stay for two days. The accommodation had a large public bath, but perhaps due to the high number of foreign guests, it was not crowded. I used it in the morning and evening and always enjoyed it in peace.

I stayed for one night. All the staff were cheerful and provided excellent service. I also used the pool, and there were plenty of towels available by the poolside and in the changing room, which was very helpful. Everything was great except that I had to wait about 20 minutes in line for breakfast. I would like to stay again.

Stayed during a cold wave. With snow falling outside, we enjoyed a relaxing staycation in the lounge. Right after check-in, we headed to the lounge and spent time chatting over coffee and cookies. During cocktail time from 5 PM, we enjoyed various drinks and were very satisfied. The snacks were substantial enough that many might find them sufficient as dinner. In the morning, we used the breakfast buffet on the first floor as part of our breakfast-included plan. The selection of Japanese dishes was excellent, including freshly made omelets prepared right in front of us—very filling! Afterward, we visited the lounge again to find another breakfast buffet there! Despite being full, we couldn’t resist trying some unique menu items exclusive to this area. We fully utilized our time at the Hotel and had an incredibly satisfying staycation experience. If there’s one thing I’d suggest for improvement, it would be adding cakes or similar treats during tea time—it would make things perfect! Even now though, it’s already a great place to relax. The Room was comfortable as well; I’d love to stay here again!

This was my first stay, and the Japanese-style room on the 6th floor was incredibly comfortable! It was perfect for our two-generation family trip. We also enjoyed the large public bath on the 7th floor as many times as we liked with no extra charge. Breakfast was a buffet in a wonderful restaurant with an open atrium and a ship-inspired design, and everything was delicious. The shumai were especially fluffy and amazing.