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I was truly impressed by the female receptionist at check-in—her proactive attentiveness was exemplary and set a wonderful tone. I stay at Hotels for a change of pace, and this Hotel felt reassuring in every way, from the facilities to the staff, with no small discomforts. It was partfinal of the Plan, but I gladly took you up on your offer and stayed for 24 hours. At reception, the positive attitude of “Please let us know if there is anything you need,” and at the restaurant, “Please relax and enjoy your stay,” along with “Did you sleep well?”—you rarely hear such thoughtful words elsewhere. It had been a while since I stayed at a major international brand Hotel, and their training truly showed. The Room design is also charming. It’s easy to see why it’s popular with guests from both Japan and abroad.

This was my first stay here. I was extremely satisfied with everything. The breakfast buffet was especially delicious—I’d happily eat it every day. Also, the APPELLES amenities, such as the hand soap, had a wonderful fragrance and were very pleasant to use.

It was a little early for cherry blossoms, but we were welcomed by fully blooming sakura in the tea room. As guests staying at Roku, we could enter the Shozan Resort Japanese garden for free, where we enjoyed cherry blossoms, dogwood, and a 200-year-old pine bonsai. We also had the chance to try a brushstroke with a bamboo brush—an unexpected taste of spring. Half the joy of coming to Roku is dinner: French cuisine. The amuse-bouches were even more delightful than before, and this time I especially enjoyed the venison. We spent our days with the usual outdoor thermal pool and morning yoga. On the third morning, we saw vibrant mitsumata arranged in a striking display and said our goodbyes for now.

The natural design throughout the Room and the entire building, unified in earth tones, created an impression of warmth, cleanliness, calm, and comfort. Not only the facilities but also the consistently high level of hospitality from the staff was particularly noteworthy. I had a very pleasant stay. When staying in Nagasaki, I would gladly choose this Hotel again—it is so outstanding that even luxury-oriented IKYU members will be fully satisfied.

Our stay after previewing the property was very satisfying for my family as well. A while ago, I visited a bar at another Hilton and loved the atmosphere. When I had a reason to stay in Yokohama the month before our trip, I stopped by this bar and liked it so much that I made a Reservation on the spot. I stayed here to match my mother’s visit to Yokohama to attend an artist’s live concert. We ate outside the Hotel and only used the bar in the evening and the breakfast lounge, but both my mother and I were very satisfied. It is within walking distance from Yokohama Station, a major terminal station, and I think it is rare to find such a new, urban waterfront Hotel near Tokyo. Next time, I would like to stay again including dining at the restaurant.

We arrived quite early, but the front desk staff kindly let us into our Room since it was ready. The spa was very comfortable with the perfect temperature, and with the great weather we also enjoyed a wonderful view, though it seems like it would still be enjoyable even in the rain. It can be used both before check-in and after check-out. Meals were buffet-style for both breakfast and dinner, with the menu changing completely between morning and evening. With a focus on local production for local consumption, there were many Odawara specialties, which made us feel like we were sightseeing in Odawara just through the food. We would love to visit again.

The front desk service was very polite and attentive, which we greatly appreciated. The Room was clean, and although it was just a one-night stay, it was comfortable and felt like an escape from daily life. After checking out, we enjoyed a teppanyaki lunch at the Kura. It was incredibly delicious, and the chef and staff provided excellent service. Thank you very much!

I had a very comfortable stay with high-quality linens, a cozy bed, fluffy towels, and a very quiet Room. However, there were too many people—there were lines at check-in, we waited nearly 30 minutes for breakfast, and there was also a line at check-out. In any case, we waited a lot. The service was very polite and the breakfast had a wide variety of options; the lobster omelet was incredibly delicious!! I’ll be back in March (my companion made the Reservation for an executive floor), and I’m looking forward to my next stay.

The breakfast offers a wide variety. I often stay at accommodations outside the prefecture once a month, but it has been a while since I experienced such a stylish and satisfying breakfast. Despite being a large group of 9 people from two families, we were promptly accommodated in a private room, showcasing the high level of hospitality at this hotel.

We were very satisfied with everything: the warm, excellent service, the meals, the views, and the Facility.

This was our second stay. We were satisfied with everything—the location, the Facility, and the service from the Hotel staff. This time, we got back late from DisneySea on the first day, and our child seemed sleepy the next morning. Considering what time we needed to leave for Disneyland on day two, it was difficult to take our time at the buffet, so we did not use the dining options. There is a Lawson convenience store on the first floor, which we used—it was very convenient. We would like to stay again.

Overall, it was a very comfortable Hotel. The Executive Lounge in particular is excellent. Comfortable seating, good food, wonderful staff, and a great view. Breakfast at the 1st-floor restaurant gets crowded, but the lounge is quiet. The lounge’s French toast is delicious. Most guests are international. The Room also has a Kyoto feel, and I recommend it for those who want to relax and spend time in the Hotel. I will come again. Thank you very much.

We stayed this time because we wanted to experience the Accommodation while our child is still preschool age. It was great that even with a child, we could use the lounge during cocktail time. The lounge was especially impressive at breakfast. Only in the morning, there is a fresh orange juicer, and you can enjoy freshly squeezed juice. It was very rich yet smooth and extremely delicious. We were surprised it tasted much better than the freshly squeezed orange juice you find around town. Since it was just before renovation, our Room felt a bit dated, but it was clean and had a luxurious feel. The view was amazing as well. The amenities were more than sufficient. The kids’ amenities we had requested before our stay were not in the Room (even if you contact Hilton in advance, it may be difficult since it doesn’t seem to reach the Hotel staff directly), but when we asked the staff, they brought them right away. Every staff member provided excellent service, and we had a very comfortable stay. It was a wonderful stay—thank you very much.

I used the day-use service as I didn't have time for a trip. The staff and the Room were excellent, allowing me to enjoy a comfortable and extraordinary experience. Since it's nearby, I would love to visit again for a refreshing break.

Convenient access to tourist attractions such as Kiyomizu-dera, and I had a comfortable stay for two days. The accommodation had a large public bath, but perhaps due to the high number of foreign guests, it was not crowded. I used it in the morning and evening and always enjoyed it in peace.

I stayed for one night. All the staff were cheerful and provided excellent service. I also used the pool, and there were plenty of towels available by the poolside and in the changing room, which was very helpful. Everything was great except that I had to wait about 20 minutes in line for breakfast. I would like to stay again.

Right in front of Toyama Station, with a Lawson convenience store next door and plenty of restaurants nearby, it was a very convenient location. The amenities were minimal but sufficient, and I appreciated the eco-friendly approach—since I usually bring my own items, it felt comfortable for me. As a new Facility, it was clean and pleasant, and I had a comfortable stay. The rain shower was also great, and it was convenient to be able to check how crowded the public bath was on the TV (I didn’t use it this time, but I’d definitely like to try it next time). If I had to mention one thing, the parking lot is a little far away, but I enjoyed walking there while browsing around the shopping mall, so it didn’t bother me.

This was my first stay at this accommodation! All the staff were kind and provided excellent service! The room was very clean and extremely comfortable! Moreover, there was an exceptional touch of hospitality on the bed! The view was great, and I have no complaints at all! It’s truly the best hotel! Breakfast was outstanding as expected! There were plenty of options, and everything was delicious! The lounge was also fantastic! Indeed, it’s the best hotel ever. I will definitely stay here again!

Stayed during a cold wave. With snow falling outside, we enjoyed a relaxing staycation in the lounge. Right after check-in, we headed to the lounge and spent time chatting over coffee and cookies. During cocktail time from 5 PM, we enjoyed various drinks and were very satisfied. The snacks were substantial enough that many might find them sufficient as dinner. In the morning, we used the breakfast buffet on the first floor as part of our breakfast-included plan. The selection of Japanese dishes was excellent, including freshly made omelets prepared right in front of us—very filling! Afterward, we visited the lounge again to find another breakfast buffet there! Despite being full, we couldn’t resist trying some unique menu items exclusive to this area. We fully utilized our time at the Hotel and had an incredibly satisfying staycation experience. If there’s one thing I’d suggest for improvement, it would be adding cakes or similar treats during tea time—it would make things perfect! Even now though, it’s already a great place to relax. The Room was comfortable as well; I’d love to stay here again!

This was my first stay, and the Japanese-style room on the 6th floor was incredibly comfortable! It was perfect for our two-generation family trip. We also enjoyed the large public bath on the 7th floor as many times as we liked with no extra charge. Breakfast was a buffet in a wonderful restaurant with an open atrium and a ship-inspired design, and everything was delicious. The shumai were especially fluffy and amazing.