การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรมโอกูระนิกโก้

We stayed for two nights. It’s a truly wonderful Hotel. First of all, all the Hotel staff were very pleasant and welcoming. We were assigned an Executive Room. The Room isn’t very large, but it was extremely comfortable. All amenities were color-coded, so even with two people staying, it was easy to tell whose items were whose—very convenient. We really appreciated the thoughtful attention to detail. The pajamas were a separate top-and-bottom set and very comfortable to wear. We didn’t use it this time, but the bathroom also had a separate washing area and looked easy to use. We used the spa (public bath). It was spacious with a great view, and the relaxation area had a lovely atmosphere as well. There were hair dryers from three different brands available to try, which was a nice touch. The breakfast quality is outstanding—excellent selection and taste across the board. It’s a beautiful restaurant where you can enjoy the view, and we had such a pleasant breakfast experience from the start of the day. When we visit Sapporo again, we will definitely stay here again, and we would confidently recommend this Hotel to family and friends. Thank you very much for your hospitality—we are grateful to all of the Hotel staff.

Kumamoto Castle, the bus terminal, and the downtown area are all within walking distance, making it very convenient. The breakfast buffet is extensive and delicious. Whether it’s the character of Kumamoto or the quality of the Hotel staff, no matter who you ask or what you ask, you receive thoughtful, personal answers rather than scripted responses—I had a genuinely heartwarming conversation for the first time in a while. I would definitely like to stay again next time.

I stayed for one night on my way back from checking in on my mother at my family home, where I live apart. I was exhausted, but the staff’s warm hospitality and delicious meals truly helped me relax. For breakfast, I chose the salad breakfast. It was quite a generous portion, but I finished it all while admiring the careful preparation. After check-out, I even came back again and enjoyed lunch as well. The pieris in the garden was also very soothing. I would love to visit again during the autumn foliage season.

The renovated Room, the bathroom facilities, the bath salts, Benkei’s breakfast, the atmosphere at the Night Flight bar, and above all, the thoughtfulness and hospitality of all the staff—everything was outstanding. Even in the rain, the underground access from Hakata Station was perfect. It was a truly satisfying stay.

We stayed with two adults and a 0-year-old baby. We suddenly needed to wash a skirt and a baby carrier, and when we asked, you kindly took care of it, so it was ready in time for use the next day. We had also requested a baby crib, and it was already set up in our Room, which was very helpful. Thank you as well for providing extra towels in the Room.\n It had been a while since we last stayed at Okura, and once again we returned home thinking that Okura is still the best.\n Thanks to you, we had a wonderful trip.\n Thank you very much.

The staff were wonderful. I have stayed at many Hotels, and this was among the very best in terms of service. The night before our stay, my travel companion (my mother in her 70s) told me she had hurt her foot. I called the Hotel on the morning of our stay just in case, and fortunately they had a wheelchair available and were able to lend it to us. Thanks to that, she was able to fully enjoy Huis Ten Bosch, and we were also able to return on the guest-only Canal Cruiser, which made things much easier for the person pushing the wheelchair as well. The view from our Room was great, and both night and morning felt truly special. Thank you very much.

I stayed for a Multiple Night Stay of 3 nights and had a comfortable, pleasant stay without any unpleasant experiences. The breakfast buffet was full of Miyazaki特色, and I felt the fresh sashimi was beyond what you’d normally expect from a buffet. The value for money was so good that I was genuinely surprised. I had been considering another Hotel for my stay in Miyazaki in August, but I will stay at JAL City Miyazaki again. Whether early morning, daytime, or late at night, the staff were consistently courteous and attentive. It’s a Hotel I can trust. Thank you very much.

We reserved a spacious twin Room. As expected, it was bright and roomy, and we were able to relax comfortably. The Room was spotless and very clean down to every detail. The ReFa hair dryer also saved us time drying two women’s hair, which we really appreciated. The breakfast buffet was excellent—we enjoyed delicious Tokachi vegetables and meat. It was fun and unique with thoughtful touches like an automatic pancake maker and warm vegetables topped with ricotta cheese. Everyone on the staff—the front desk, restaurant, and café—greeted us with smiles and kind service. They gladly stored our luggage before check-in and after check-out, too. At the end of our stay, just before getting on the bus, I glanced at the front desk and the same female staff member who had helped us earlier gave a polite nod even though she was on the phone. It made us want to come back again. Our trip together became an even better set of memories, and I’m glad we chose this Hotel. We’ll be back.

Staying at Hotel Nikko in Kanazawa is always the best part of my trip. Every time I visit, everyone at the front desk is wonderful, and breakfast at The Garden and Benkei is outstanding—not only for the variety and taste, but also for the thoughtful care from the staff. When staying in Kanazawa, I can’t imagine choosing anywhere other than Nikko. Thank you very much for your many kind considerations.

I visited for the first time in over 30 years. From my Room with a great view of Higashiyama, I truly felt like I was in Kyoto and could gaze at it all day. I stayed for two nights, and on the second night the bed-making, cleaning, and replenishment of amenities were all excellent. I’ve stayed at many Hotels, and lately there have been times when I thought “Really?”, but this Hotel was perfect. I had a very comfortable stay. Thank you to all the staff. The location was convenient for getting anywhere, so I was able to fully enjoy sightseeing in Kyoto. I would love to stay again.

I stayed on 2/23. Thank you for upgrading my Room. I had a very comfortable stay. The Room was thoroughly cleaned and very tidy. Above all, the bathtub was spacious and excellent. For this price, it’s a great value with direct access to the airport. I will stay here again on my next trip. Thank you very much.

I stayed for two nights on a high floor to enjoy cherry blossoms in Niigata and the sunset over Sado Island. The sunset was beautifully visible on the second night, and all rooms on the 25th floor were spotless. The breakfast venue is compact and easy to use, with a wide variety of dishes—I didn’t get tired of it even after two days. Of course, the staff’s service was perfect. Among the Hotels I’ve booked via IKYU, I personally think this one offers some of the best value for money, so I gave it a 5 for the first time. That said, I always bring my own toiletries so it wasn’t an issue for me, but I’m mentioning it for other guests: there were no bathroom amenities provided.

Upon arriving at the Hotel, we went to the front desk, and a staff member assisted us right away and welcomed us with kind, attentive service. The Room was also very clean, and the ocean-side Room on the 10th floor was absolutely wonderful. Breakfast the next morning was buffet-style, and even though I’m gluten-free, there were options I could eat, which made me feel truly happy.

We stayed to celebrate my son’s career change. The spacious lobby was beautifully decorated, featuring objects of cherry trees in full bloom alongside marble columns. The celebratory message and thoughtful baked treats, the large bath, well-stocked amenities, and complimentary newspaper service were all hallmarks of a long-established Japanese Hotel. That sense of reassurance led to the ultimate relaxation.

It was a very quiet Hotel with a calm, pleasant atmosphere, and I was able to relax well. There was plenty of greenery, and I enjoyed a refreshing morning walk. The breakfast buffet had an excellent selection as expected, and I was very satisfied. The staff’s service was also just right and very good.

I stayed with my daughters—three of us—with breakfast included. I had secretly made a Reservation for a ReFa Room, so when we entered the Room, they were thrilled by the surprise. The interior was adorable, and above all, the view of Huis Ten Bosch through the curtains was amazing, showing a different atmosphere at night and in the morning. The breakfast buffet was delicious, and all the staff greeted us with warm smiles. We even said that when we come to Huis Ten Bosch again, we want to stay at this Hotel again. It was truly refreshing and relaxing. Thank you very much.

Sixty-three years ago, I left Oita and worked on construction projects across Japan. This time, my older brother passed away, and I was to attend his funeral. Hoping to ease my grief even a little, I looked for a Hotel for one night and found the JAL Oita Hotel. Without hesitation, I made a Reservation for the Room that felt best to me. It was exactly what I had hoped for. Although I woke up from time to time, I was able to rest well, and the next day I attended the funeral feeling calm and comfortable, seeing my brother off in peace. I spent a truly pleasant night at this Hotel operated by JAL—just as I had trusted it would be. I will be working for some time longer, but when traveling in the future, I plan to stay at JAL Group Hotels.

We stayed to celebrate my parents’ 90th birthdays. We were blessed with great weather, making it an unforgettable stay. From check-in, a concierge assisted us and kindly supported us throughout until check-out. Thanks to their attentive help, we never got lost in the spacious property and were able to fully enjoy the club lounge and restaurants. At the restaurant, in addition to warm hospitality and delicious food, they prepared a birthday cake plate and even surprised us with a bouquet of flowers. It was especially memorable to see how happy my mother was. It became an unforgettable time for our whole family. The Room was spacious, clean, and comfortable—a luxurious space where we could enjoy views of Sakurajima and the cityscape of Kagoshima as they changed throughout the day. We would love to visit again with our family.

Thank you very much for upgrading our Room as a members’ benefit at check-in. The night view from the Room was truly beautiful, and we were very satisfied. The handmade omelet at breakfast was also exceptionally delicious. If we have the opportunity, we would definitely like to stay again next time. Thank you for all your thoughtful care.

I stay here every time I need an overnight stay before an international flight departing from Haneda. With a convenience store and a drugstore nearby, it’s very helpful even if I forget to buy something. The bed and bathroom are comfortable, but most of all, the regular shuttle bus service to the airport is greatly appreciated.