การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่การจัดการระดับโลกหัวใจสำคัญ

With the Shuttle Service by cart from the parking lot to our Room, they kindly helped us load and unload our luggage, and we also enjoyed the casual conversation during the ride. The Room was very clean, and we had a comfortable stay. Both dinner and breakfast exceeded our expectations in both quality and quantity. We’re already talking about coming back as a family—next time for two or three nights—and we’d love to go for a walk with the goats next time. Thank you very much!

We stayed to celebrate a birthday. They added a “Happy Birthday” message to the dessert plate, provided Shuttle Service between our Room and the restaurant multiple times, and arranged a taxi for us... In every situation, we received wonderfully warm and comfortable hospitality.

This was a repeat stay. Depending on how much luggage you have, it’s within walking distance from Ugata Station (and Shuttle Service may be available with advance Reservation if there is availability). In the past, when there wasn’t a Plan that included a buffet dinner, figuring out where to eat was an issue. Now, however, there are places like Uotami and local izakayas within walking distance, and an Italian restaurant has opened nearby as well—so choosing where to dine has become something to look forward to. They had an initiative where guests could write their preferred breakfast time on a whiteboard. Perhaps thanks to that, there was a natural 분위気 of avoiding peak times, and I was able to enjoy breakfast very comfortably. The breakfast buffet always has a wide variety of options and is delicious, so I look forward to it every time. The freshly made rice balls were especially tasty. As for the room, having an extra power strip installed by the bedside is quietly helpful. (Most hotels tend to have outlets only around the desk.) All of the staff were kind and courteous as well, so if you have any concerns or questions, it may be worth asking them casually. With Kintetsu’s digital tickets becoming even better value and making it easier to use them for two consecutive days even at non-official hotels, I felt that this Hotel will be my first choice for Accommodation going forward.

This was my first stay. The Room layout was excellent (the bath and toilet are separate, and the washbasin area is spacious), so I was able to relax. Breakfast was also delicious—I ate too much, but there were still so many more dishes I wanted to try! I would definitely like to stay again, and I would recommend it to friends as well!

As last year, we stayed in a Room with a semi-open-air bath. It was wonderful to be able to enjoy the Onsen at the perfect temperature anytime, so this time we didn’t use the public bath and spent our stay using only the in-room bath. The tap water was delicious to drink, and the in-room amenities were well stocked, which we really appreciated. The only issue was that the air conditioning had heating only; since it was a seasonal transition, it felt a bit warm inside even with the heat turned off, so it would be nice if cooling were available during this time of year. Other than that, everything—from the location and service to the value for money—was excellent. We’d love to stay again.

We stayed here for a special anniversary. We were able to spend a truly wonderful time. The Room was spacious and we could relax comfortably. The Onsen and sauna were also very pleasant. I was just slightly concerned about some smudges on the glass. Every dish was delicious, with carefully balanced seasoning. The birthday plate was beautifully prepared as well. When I started feeling a bit unwell, the staff kindly looked after me until the very end, and I was truly grateful for their warm support. Thank you very much. I would love to stay again.

During my Multiple Night Stay, the curry was so delicious that I ended up having it every day! Which curry is it? It was so good that I’d like to buy it. The front desk staff were also very polite and helpful. I’m also very satisfied that I was able to read the manga I wanted to read.

Located right in the heart of the town, it's a perfect location for going out and coming back! The Room is compact but sufficient if you're just looking for a place to sleep. The bath is quite large for a Hotel, with a sauna and a spacious cold bath, which I found excellent! I had no issues staying here!

The Room was clean, and the housekeeping staff greeted us properly, which made our stay very pleasant. The bathroom was also spacious, and the jet bath was comfortable. Above all, the breakfast was delicious, and the kitchen staff kindly recommended various options, which we truly appreciated. We would definitely like to stay again.

The staff were truly wonderful! The Room was clean and made for a comfortable stay! The complimentary curry rice was delicious, and we were very satisfied! We would love to stay again!

Great location, excellent room, delicious meals, outstanding service.

I stayed here to take my daughter and niece to USJ. The Room and bathroom were spacious, clean, and very comfortable. However, it was a bit disappointing that the guests upstairs were talking very loudly late into the night and making heavy thumping noises as if they were jumping around, which made it hard to sleep.

Although my flight was delayed and I arrived after check-in hours, thank you for kindly accommodating me. Breakfast offered a wide variety of options and was delicious. They were also very helpful with storing my luggage after check-out and arranging a taxi.

We stayed here for an Onsen trip over the 2025–26 New Year holidays. On New Year’s Eve, after a delicious dinner, we enjoyed traditional year-end soba noodles. After having osechi at breakfast on New Year’s Day, we relaxed in our Room and took turns visiting the private baths, enjoying a peaceful and restful holiday. At dinner on the second night, however, the guests at the next table were a bit noisy, which bothered us and made it hard to fully enjoy our meal. While private dining Rooms may be difficult to arrange, adding partitions between tables in the dining area would create more privacy and make it easier to enjoy the excellent food.

+ Spacious, clean room Efficient and friendly staff - Woke up at 6 a.m. due to noise from workers or other guests. It was impossible to get much sleep that night.

This was my second visit. The Room is not large, but it is well designed and comfortable. Even for a Multiple Night Stay, the cost is low and it’s easy to book. Breakfast is served as a boxed meal, but it’s warm and delicious. It’s close to Nijo Castle and located in central Kyoto. This is a Hotel I would like to stay at again.

The Room’s “jacuzzi bath” was especially relaxing, and we had a fun and comfortable stay. For dinner, we chose the “Three-Star” course at “Japanese Cuisine Yamaboshi,” featuring seasonal local ingredients with exquisite seasoning and generous portions—everything was delicious. We would love to stay again.

I always stay here when I go to watch baseball games. The station is very close, so if you have time, you can also visit Osaka or Kobe. It’s very convenient that the hotel is close to the stadium even after the game. There’s also a shopping center nearby, which makes it easy to pick up anything you need. I’m always satisfied with the service—friendly and natural, yet polite. Thank you.

I was satisfied with my stay and had no particular complaints.

I recently stayed at Quintessa Hotel Kagoshima Tenmonkan Relax & Sleep, and I would like to express my heartfelt gratitude here. The room was clean and provided a relaxing atmosphere with its calming colors and lighting. The bed was especially comfortable, allowing me to enjoy a deep and restful sleep. True to its name "Relax & Sleep," it was a rejuvenating stay for both body and mind. Additionally, being located in the heart of Tenmonkan made it very convenient for sightseeing and dining, allowing me to fully enjoy the charm of Kagoshima. I sincerely thank all the staff at the hotel for providing such a comfortable stay. I look forward to staying here again on my next visit to Kagoshima. Thank you very much!