การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรมริชมอนด์

The staff's service was exceptional, surpassing even that of a first-class hotel. The location is convenient, within walking distance from the station, about 6-7 minutes. The accommodation and room were kept clean, and the facial mask amenity was perfect for soothing my face after walking around in the summer heat. I had a very pleasant stay. Thank you very much!

I stayed for 3 nights in a single non-smoking Room with breakfast included, and it was very comfortable. The breakfast featured Kagoshima specialties like grilled black pork, which were both visually appealing and delicious, allowing me to enjoy the taste of Kagoshima without needing to dine out. The Room was spacious, and despite being near the bustling Tenmonkan area, it was quiet enough for a good night's sleep. The location is also very convenient as a base for airport buses and other destinations. I will definitely stay here again!

It is a bit far from Nagasaki Station, but it is conveniently located near tourist spots. The Room was very clean, and the staff provided polite service. Thank you.

I love staying at Hotels and have stayed in many places, but this was my first time at the Richmond Premier Hotel. First of all, when I stopped by to leave my luggage, the staff were very kind and pleasant, which made a great first impression. At check-in as well, they provided all the necessary information carefully and efficiently—I was truly impressed. The complimentary lounge was also wonderful: at tea time there was a great selection of Japanese sweets. I enjoyed warabi mochi, shiratama dumplings, and—best of all—soft-serve ice cream, along with coffee and matcha. It was a lovely, relaxing time, and the Room was spacious and comfortable. They even brought my stored luggage up to the Room in advance, which I really appreciated! The social hour from early evening was lively with many guests. Some people stayed to relax while others just had a quick drink and left, so it never felt overcrowded—just right. We also planned to have just one drink, but it was so comfortable (and the pickles and drinks were delicious) that we ended up staying longer than expected. The staff cleared dishes promptly, and every team member we spoke with was friendly—honestly impressive service. This has become a Hotel I would definitely like to stay at again.

I always stay at this Hotel during my business trips to Akita. It is conveniently located near the station, close to bars, and perfect for a walk in the park behind it. The Room was spacious, well-cleaned, and the staff provided excellent service, making for a pleasant stay.

We stayed at Richmond Annex Utsunomiya to coincide with a visit to the “Tsuguharu Foujita Exhibition” at my mother’s request, and also to enjoy some Utsunomiya gyoza. Our Room was a spacious corner twin for three (with an extra bed). Since we had a tall vehicle and my mother uses a wheelchair, we were allowed to use the open parking lot instead of the multi-story garage. The security guard was very considerate, which we truly appreciated. A coffee machine is permanently set up in the lobby and runs 24 hours a day, which delighted our coffee-loving family. The breakfast buffet had a great variety: I was happy as I love granola, my mother who prefers Japanese food was satisfied, and my husband—very curious about Sano ramen—was satisfied as well. Thank you very much for taking such good care of us. For dinner, we ate our fill at “Ryoshun Saro” on the opposite side of the station; the gyoza was delicious. Next time, we would like to stay for a Multiple Night Stay. Thank you very much.

We stayed in a room for four with my elderly parents. Although we didn't request it, the accommodation kindly prepared a room on the second floor for our convenience. We chose a breakfast-included plan and expected a buffet, but it turned out to be set meals that could be selected. My parents were able to enjoy their meal comfortably at their seats. The Japanese-style meal with freshly cooked rice was incredibly delicious, and my parents finished everything from the morning. The staff were kind and attentive, and I would love to stay here again when visiting Kagoshima. Thank you so much for your hospitality!

I checked in during heavy rain. Towels were placed at the Hotel entrance with a sign saying “Please feel free to use them,” which made me very happy. I was able to use a towel, and it really helped. The Room was also very comfortable, and the bathroom, toilet, and sink area were all easy to use. I would like to stay here again. Thank you very much.

The TV’s “Restaurant Crowding Status” display did not match the actual situation, so that may be the only area for improvement, but overall I was satisfied. I will stay here again on my next visit to Morioka. Thank you as well for the Room upgrade.

This is always a clean and wonderful Hotel. I haven’t had lunch here, but it always looks delicious. I avoid it because I tend to overeat. For business travelers, it’s a Hotel you can stay at with confidence.

The breakfast is excellent.

This is my second stay. I was lucky to be provided with a room on the top floor this time. I have stayed at various hotels in Sendai, but this hotel offers spacious rooms, delicious breakfast, is close to the station, and has excellent staff service in every aspect. The rates are very reasonable, and the service exceeds the price. I would definitely like to stay at this hotel again if I have another opportunity.

The Room was spacious, clean, and very comfortable. It also had a humidifying air purifier, and the shower water pressure was excellent. I also really appreciated taking off my shoes before entering the Room.\nOn the other hand, there were no amenities in the Room at all. They were probably available at the front desk, but I would have liked to be informed.\nAlso, more hotels have started using self-service terminals for check-in and check-out recently, but like self-checkout registers, they are slow and inconvenient. I understand the goal is to avoid handling cash, but I would like to see better terminals.

I stayed here to visit the Sunday morning market. This was my second stay, so I already knew the Room atmosphere and had no issues. Breakfast had gone up in price, and the number of seared bonito slices on the shirasu rice bowl had been reduced from three to two. However, they said it was possible to swap one slice of bonito for yellowtail, which I thought was a nice service that caters to guests who want to try a variety of items. It’s centrally located and very convenient, so I plan to stay again.

When traveling to the Kanto region, I usually stay at Richmond Hotel. This time, I stayed at Musashi-Kosugi after a while. The hotel is conveniently accessible from Haneda Airport, and there are convenience stores and supermarkets right in front of the hotel. Additionally, it’s very convenient for traveling to central Tokyo or Yokohama as multiple train lines are available. The price is reasonable, and the quality of service is excellent—I am very satisfied. I will definitely use this hotel again. It’s perfect for business trips or casual travel with friends without any complaints. Furthermore, the facility is impeccably clean throughout. Thank you very much!

I stayed here for my first trip with my daughter. By chance, a Room was available and we were upgraded from the Room we had reserved. We could see Senso-ji Temple and Tokyo Skytree from the Room, and my daughter was thrilled. The staff at the front desk and restaurant were also kind and helpful, which made our stay very pleasant. Thank you for making our trip such a wonderful one!

Conveniently connected to the west exit of Fukushima Station (Shinkansen side). There is also a convenience store nearby. With an automatic check-out machine, you can stay in your Room until about 15 minutes before the Shinkansen departure. The Room is spacious and comfortable.

We stayed here while preparing for our son’s move to Tokyo. Both the service and the Room were excellent. The toilet and bath were separate, and the size of the Room, bath, and toilet was more than spacious enough. A hair iron was also provided, and the other amenities were more than satisfactory. Even after being completely worn out from visiting Tokyo Skytree, it was great to be able to relax since it’s in the neighboring Hotel. We would definitely like to stay again.

We stayed with three adults. The Room was spacious, and the bathroom, toilet, and washbasin were separate, making it convenient and comfortable. We could refill room-temperature water, cold water, and hot water at any time from the water dispenser in front of the elevator. We would like to stay here again.

The amenities were abundant, and the lounge was very convenient to use. The rooms were newly renovated last year, making them bright and clean. There were many families with small children and international guests, making it lively, though some guests' manners could be a concern. ...This is entirely an issue with certain guests and not the Hotel's responsibility. At the Royal Host within the Hotel, they kindly seated us close to the food area as I was with my elderly mother, allowing us to enjoy delicious meals for three days. Thank you very much for your hospitality. I look forward to staying again!