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Now we understand why the reviews are so high. The hospitality is truly exceptional. You don't need to bring anything except makeup and underwear. They even lend you a lovely dress to wear inside the facility. My friend was thrilled with the surprise cake, and when we re

The friendly hospitality of the proprietress and staff, the generous servings of food and sake, and the wildflowers arranged throughout the accommodation—everything was filled with "omotenashi" (hospitality). It’s easy to see why there are so many regular guests. The vie

There was a wide variety of options—so many that it was impossible to try everything—but every dish was perfectly seasoned and incredibly tasty. The staff provided excellent service; in particular, the foreign staff member in the restaurant hall left a strong impression with t

Since my first stay at Portom, I have stayed here every time I visit the Sapporo area (including Es Con Field). In one word, it’s simply amazing! It takes only about 15 minutes to get to New Chitose Airport. Rain or storms are no issue. This means you can easily grab delicio

Surrounding trees lining paths leading towards rooms created jungle-like vibes shielding rain/sunlight by day transforming into stylishly lit settings resembling overseas resorts come nighttime enhancing overall experience walking around chatting en route between destinations fel

The open-air bath and the cuisine were both wonderful, but what left the deepest impression was the heartfelt hospitality of the foreign staff. Their Japanese was polite, and their smiles and attentiveness felt so natural. I was truly moved by their approach to customer service,

The cuisine reflects the season and is clearly prepared with a desire for guests to truly enjoy it—along with a touch of playful creativity. The tableware and presentation are also wonderful. The historic-feeling Room and Onsen are impeccably clean and deeply relaxing. This time,

We arrived a little early, but we were warmly welcomed. At dinner, you celebrated with us in so many ways—it was a wonderful surprise and became an unforgettable memory. All the staff greeted us with smiles and thoughtful attention, making our time truly special. Thank you very m

I enjoyed exchanging witty jokes, and the warm and friendly atmosphere was incredibly comforting. Thanks to this, every day felt peaceful and enjoyable, allowing me to truly relax. On the final day, I even felt like personally greeting each staff member before leaving.

We are truly grateful to all the staff. Their refreshing smiles were incredibly soothing. The dinner impressed us deeply with the freshness and high quality of the ingredients, along with delicate seasoning that felt like art. The breakfast smoothie, shabu-shabu, and fluffy rice—

The variety and quality of the buffet are always excellent, and this time was no exception—we thoroughly enjoyed it again. However, I was surprised to encounter someone in the Onsen who had their upper body covered in tattoos (they seemed to be from overseas). The Hotel staff

This is my second stay following last year. Every year from November to December, I take a relaxing trip to warm Okinawa with friends as a reward for my hard work throughout the year. Last year, we stayed at this Hotel, and my friend was very pleased with the high quality of se

Not only that, we also received a wonderful surprise dessert plate, making this an unforgettable trip for us. Every dish was truly delicious! The inari sushi served as a late-night snack was also adorable and made me very happy. I have stayed at many Hotels and Ryokans before, bu

The rooftop garden was fully equipped with coats, boots, and umbrellas—everything was thoughtfully provided. The buffet I came for exceeded expectations in both variety and quality. The famous roast beef, special salmon, Hungarian goulash, Czech kulajda soup, and even oden wit

I stayed here with my mother on a trip for two. The Accommodation was so spacious it felt almost too much for just the two of us, and everything—from the kitchen and living room to the restroom—was wonderful. We bought ingredients nearby and ate in our Room, and being able to stay as if we were living there made it a great memory. I would definitely like to stay again!

We even received tomato dressing and maple syrup as souvenirs because they were so delicious! The garden had nightingales singing along with other birds' chirping sounds that soothed us deeply during our stay there too! Lastly but importantly—thank you sincerely for all staf

The hotel's shuttle service from the nearest station and on-site transportation were incredibly helpful for us. As we passed through the hotel garden by bus, some family members who have lived abroad remarked that it felt like an overseas resort destination. The room choice of

From the moment we opened the door, it felt like we were abroad! The white-themed interior was stunning, leaving not only us adults but also our children in awe. With a stylish Christmas tree and beautiful decor, every corner was so chic that our entire family kept saying, "We wa

The friendliness of the staff feels genuine and not scripted, creating an atmosphere where you can truly unwind. The cuisine is exceptional; if this restaurant were in Tokyo, it would undoubtedly be a reservation-challenged spot. Looking forward to enjoying seasonal dishes again,

**Highlights:** - A variety of dining options ensures meals remain enjoyable even during Multiple Night Stays. - Spacious grounds allow children to run around freely. - Plenty of staff available who respond quickly whenever needed. - Exceptional hospitality made our stay very ple