Comfort Hotel Matsuyama

Only bath towels, face towels, and a bath mat were provided—there were no hand towels, which was a bit disappointing for me as I wash my hands often.The hair dryer was old and took a long time to dry my hair, which was also slightly disappointing.The pillow was quite flat and not to my liking.Other than that, everything was very thoughtful, clean, and comfortable.The front desk staff were kind and always smiling.Thank you very much.I will visit again!

I travel to Matsuyama for work a few times a month, but this time I couldn’t get a seat on the last flight to Haneda because it was fully booked, so I decided to stay overnight in Matsuyama. I chose this Hotel mainly for convenience and access, and it was the right decision. The check-in/check-out process is the typical Business Hotel style using a machine, but a front desk staff member came over right away and guided me step by step. They also continued with an easy-to-follow explanation of the facilities, which left a strong impression. The only downside was that when I entered my Room and opened the curtains, all I could see was the building next door… which was a bit depressing. It was the same “wall view” as another Hotel I stayed at in Osaka two weeks earlier. Since it’s in the city center, it can’t really be helped. The Room itself felt very clean, and I had a comfortable stay. However, I couldn’t do PC work while watching TV at the same time, which is another drawback. Breakfast the next morning tasted good, but there was quite a long line to get food, so I couldn’t go back for seconds—unfortunately disappointing. It might help to spread out the dishes or split up the line somehow. At checkout (also via machine), one of the front desk staff came out of their way to ask me, “Did you rest well?” Even at an upscale Hotel that kind of attentiveness can be hard to find, so I was truly impressed. Since I didn’t expect such consideration at all, I feel sorry that I couldn’t respond properly in that moment. If you don’t care about the view from your Room, this is a very good Hotel (though expecting great views from a Business Hotel may be asking too much).