Sanco Inn Grande Tokyo Hamamatsucho

I often use this hotel when I have work early the next day. Unlike other Sanco Inns, there is no large public bath, but the toilet and bath are separate, which is nice. You can also choose a pillow that suits you, so I slept well. It was quiet and comfortable to stay in.

I stayed for two nights. The first impression of the room was "clean" as soon as I entered. The toilet and bath were separate, and I could enjoy a relaxing bath. In front of the front desk on the first floor, there were additional amenities and several types of bath salts available, so I enjoyed using different ones each night. There were also various types of pillows available on a first-come-first-served basis, which was nice to choose from. Since my check-in on the first day was late at night, only one type was left, but I used it.The breakfast buffet was small but enjoyable enough. The staff's service was polite and attentive.Overall, it felt like a great hotel.However, there is one point I'd like to mention. When making my reservation through this site, I noted that my arrival at Haneda would be at 11 PM and that check-in would be late due to this timing. However, while I was on the flight that day, it seems there had been a call from the hotel regarding my delayed check-in time. When I returned their call upon arriving at Haneda Airport, they mentioned they called because "it seemed your check-in time is significantly delayed." Although I had written about my late arrival during booking and explained this over the phone as well when returning their call later that evening—it appeared they hadn't checked those notes beforehand until then.They informed me that individual notes are not reviewed in advance for every guest unless contacted directly by phone regarding delays or changes in plans explicitly beforehand instead (despite having already written such details online). While initially thinking writing down everything during online reservations should suffice—I now realize calling ahead might have been more courteous too! Next time around though—I’ll make sure both methods get utilized properly just avoid any confusion altogether moving forward!