JR-East Hotel Mets Urawa

The property was very clean, and the front desk staff were excellent. I’d love to stay here again next time!

Thank you very much ...

Thank you very much for your stay. We stayed in a twin room for 2 people with No Meals Included. We bought dinner and breakfast to eat in the room, but it would have been nice to have a small table or an extra chair. Perhaps this is standard for a Business Hotel, as we don't usually stay at one. The amenities were plentiful, the room was clean, and we would like to use it again if we have another opportunity.

I was surprised to f...

I was surprised to find that smoking rooms were still available, but upon entering the room, I found it to be compact and comforting in a good way. I was not informed that the rooms are cleaned every three days, so cleaning had to be arranged for the next morning. Although I was told I could leave my belongings as they were, I ended up moving them outside and waited in the hallway during cleaning. Even though I wasn’t informed beforehand, I had prepared to vacate the room quickly for cleaning. However, it seemed like my presence disrupted their process as the cleaner appeared upset. After cleaning was completed and I re-entered the room, there were numerous black stains scattered on top of the bed. While there may have been some miscommunication on my part, if a room is opened for cleaning purposes, it should not end up dirtier than before. It would have been appreciated if thorough cleaning had been ensured before marking it as complete.