Rakuten STAY VILLA Hakone Sengokuhara

We visited with our 1-year-old dog and family. The Onsen, bed, toilet, and room were very clean and had a fresh feel, which we were very satisfied with. We used a hot plate for grilling meat, but the burnt residue on the plate was noticeable. While it was usable, it tended to stick easily, which was a bit disappointing. Pets are not allowed on the second floor, so having a gate or barrier at the stairs would be helpful. The curtains seemed discolored—possibly mold? That crossed my mind. However, overall it was very good! We would love to stay again.

About Rooms & Amenities We stayed with 9 adults and 1 child, and there was plenty of space for everyone to relax. Although the beds were not in completely private rooms, the layout ensured privacy without making anyone uncomfortable. However, many mentioned that the shampoo left their hair feeling rough, so we deducted one point for that.About Service Check-in and check-out were unmanned, which initially made us worried. After making the reservation, we didn’t receive our room number until the day before our stay, which caused some anxiety. When we called to confirm our reservation status, it was only an automated voice guidance system directing us to use a contact form instead of speaking with someone directly. This lack of human interaction added some uncertainty. However, when a breaker issue occurred during our stay, staff provided immediate remote support which was very reassuring!About Onsen & Bathing Facilities The footbath was a big hit with the kids! Since it’s an onsen facility, everyone could enjoy warm baths at any time they liked—absolutely perfect! The onsen water was crystal clear and spotless; everyone loved it!About Facility & Equipment The weeds on the terrace caught my attention. Also, the hairdryer felt too heavy to use comfortably (laughs). Other than that everything else was great! The dishwasher and washer-dryer were incredibly useful! The planetarium feature delighted the kids as well. From upstairs you could see what’s happening downstairs—it created a cozy atmosphere for all of us to enjoy together. We worried about being cold at night but found that heating worked quickly—if anything it got too warm but in a good way! It would be helpful if parking for two cars per room could be arranged through partnerships with nearby lots since this time we booked knowing only one parking spot would be available.Overall Satisfaction We had an excellent experience overall; even my parents were very satisfied! It was our first time staying somewhere where we could bring both dogs and such a large group—it opened up new possibilities for us! Clear instructions on waste separation also made things easier—thank you so much!