RETONA HAKONE

I was truly happy to spend my 60th birthday—a major milestone in life—with my beloved dogs at such a wonderful Hotel. Both are rescue dogs: our French Bulldog was adopted from an individual and has a known birthday, while our Toy Poodle is a retired breeding dog, so we celebrate the day we welcomed her into our family. Since all three of us were born in March, we struggle every year to find a pet-friendly Hotel—but RETONA was the best ever. The dog yukata-style loungewear was adorable, too. I hope more Facilities like this will be created. The staff’s hospitality was excellent, the meal portions were just right, and above all everything was delicious both to the eyes and the palate! It was truly comfortable. Thank you very much!

We had a wonderful time traveling with our dog.The meals were made with carefully selected ingredients, and everything we tried was delicious. The thoughtfully prepared dishes were truly soothing for both body and mind.One thing we noticed: the seats in the dining area with a great view outside were a bit uncomfortable for eating because the table and chair heights didn’t match. The table felt too high compared to the chairs.Also, the bath was lovely, and it was a luxury to be able to enjoy continuously flowing hot spring water at any time. If you could put in a little extra effort cleaning the faucets and fixtures, it would feel even more pleasant to use. Limescale can be hard to avoid, but there are effective cleaners available now, so I hope you’ll consider it.The staff’s attentiveness was just right and very comfortable. Thank you very much.