THE OSAKA STATION HOTEL, Autograph Collection

This is my second stay at Osaka Station Hotel.This time, I stayed in the Specialty Corner Twin, which I had been wanting to book for a long time.It was a truly wonderful Room, and I was impressed.At the Specialty Salon, the food during evening cocktail time was exceptional.It’s no exaggeration to say it may be the best club lounge in Japan.I will make another Reservation.

Everything about our stay was pleasant, the food was excellent, and above all I am grateful for the warm and welcoming service from all the staff. It’s been a long time since I’ve been able to relax and enjoy myself so comfortably.I was especially impressed by how you are rethinking, from the system design stage, the “hollowing out of lounges” and the “confusion caused by excessive perks” that have become apparent at many foreign-owned Hotels in recent years. By clearly positioning lounge access as part of a Room category or as something provided in exchange for appropriate value, you maintain a quiet atmosphere and a stable guest profile, making it less likely for so-called “lounge refugees” to occur—an extremely rational approach to operations. It also left an impression that your staff are not being overburdened and do not seem rushed, which naturally helps maintain service quality. Your approach—grounded in an understanding of Japan’s long-established Hotel tradition—is wonderful, and I hope it will become a leading example for your entire group going forward. Thank you very much for taking care of us; we will definitely return.