Grand Mercure Nasu Kogen Resort & Spa

We stayed here as two families to celebrate our grandchild’s first birthday. The staff were truly kind, and we made many wonderful memories. There were plenty of places to play, and our grandchild looked so happy—it made us happy too. Thank you very much.

We stayed here for a three-generation family trip. Room: Clean and cute, and we really appreciated that baby/kids amenities were already set out from the start. Meals: There were many great points—being able to enjoy Nasu-style dishes, plenty of sauces and toppings, fun options like build-your-own burgers, noodles, and eggs Benedict, plus convenient kids’ chairs and baby beds. We would have loved to see something like a hearty meat dish as well. Bath: The water was pleasantly warm (not too hot), making it easy for children to enjoy. The starry sky was beautiful from the open-air bath. We appreciated that each shower space is partitioned, but it was hard to wash with three of us side by side with our child—so it would be nice if there were some wider shower spaces too. The wide range of baby/kids amenities was very helpful. Having small chairs for children would also feel reassuring. Facility: The family lounge was wonderful. Our child was thrilled with the variety of snacks and toys. There were places to play actively both indoors and outdoors, and they kept saying they didn’t want to leave. The post-bath area, hallways, restrooms, etc., were all clean and stylish as well. Staff: From our first phone call onward, everyone was extremely courteous—we’re very grateful. The front desk staff, shop staff, and dining staff all helped us with smiles, making our stay very comfortable. We also appreciated how kindly they spoke to our child. Since we visited just before peak season began in earnest, everything felt relaxed throughout the property—and I think that allowed us to enjoy ourselves at an unhurried pace as well. Both adults and children were completely satisfied, so we will definitely return again. Thank you very much!