Dusit Thani Kyoto

This is my favorite Hotel. It was a bit hectic when it first opened, but now it’s a wonderful Hotel with the atmosphere of a long-established property. The Room, pool, meals—everything is excellent! Most overnight guests are foreigners, while most people using the lobby lounge are Japanese. It’s a little distance from downtown, but you can walk from Kyoto Station, so it’s not much of an inconvenience. Thank you as always.

Last December, my spouse and I were both unwell and couldn’t celebrate Christmas, so we stayed here and pre-ordered a cake to celebrate properly.The wonderful fragrance the moment we entered the Hotel was unforgettable. We were first offered a welcome drink of ginger-infused ame-yu, which was truly delicious.The check-in service was also very courteous, and they upgraded us from Deluxe to Premier. When I asked about the ame-yu, they kindly told me their supplier even though it isn’t sold—such thoughtful attention to detail.We were escorted to our Room, and we requested turndown service during dinner (Reservation at 17:30).Dinner was French cuisine at Kati. When we were unsure about drinks, an international staff member recommended one and we ordered it. There was a mistake and a different wine was served, but they handled it quickly and politely—so in the end we enjoyed two glasses. The portions were generous and very satisfying. Everything was excellent, especially the sole paupiette. Our pre-ordered cake was also served with dessert.The cake was delicious as well.One disappointment was that the turndown service that had been explained as taking place during dinner wasn’t done; however, since I prefer not to have service while in the Room, I messaged via the app chat to say, “No turndown needed.”Breakfast the next morning was also at Kati. They spoke to us in English, which made it feel like being abroad. They referred to black tea as “koucya” rather than “tea,” which I felt might be considerate wording so it wouldn’t be mistaken for Japanese tea. Everything—including Thai dishes—was delicious, and I definitely ate too much.To be honest, up to this point I thought I might rate it 4 stars.When we stepped out of our Room to check out, the housekeeping manager was waiting in the hallway and offered a very sincere apology for what happened the day before. Even after checkout they escorted us to the parking lot—and even gave us some sweets as a kind gesture.There were small misunderstandings along the way, but their sincerity more than made up for them in the end, making this a stay that truly made me want to return.This is unquestionably a 5-star Hotel.The entire property had a calm atmosphere—a space where you can slowly enjoy an escape from everyday life.Thank you very much for everyone’s warm hospitality.