Hakone Suishoen

After the renovation, I visited with my husband and was able to relax in the greenery, and the Onsen water quality was excellent, so we returned again right away.As it was a last-minute stay, we were told the dining menu would be the same, but it was so delicious that we would have been happy with the same menu as last time. However, thank you for kindly changing it at short notice. It was wonderful again this time.We visit Hakone every month, and this place was so outstanding that we would like to come every month.All of the staff were also excellent in their service.

I have stayed at Suishoen many times, and once again I truly appreciated your hospitality during my two-night stay from May 7.I would like to express my sincere gratitude for the consistently warm welcome from all of your staff.Because this is an Accommodation I love so much, I would also like to share a few honest points that stood out, in the hope they may be helpful going forward.Regarding the wait time at check-in, as with my previous visit, there was a period after arrival when we waited in the car. Even during busy hours, having a system that allows for smoother guidance would make the experience even more comfortable from the moment guests arrive.Also, when we were served tea in the lobby, I noticed there was no oshibori. Given your thoughtful hospitality, it would be even more appreciated if an oshibori could be provided as well.As for the yukata, it seemed the design had changed since before; when worn, wrinkles were noticeable in unnatural places, and I was also bothered by wrinkles on the sleeves of the haori. It felt a little disappointing compared with how nice wearing a yukata can be. On the other hand, the pajamas were now a separate top-and-bottom style and were far more comfortable than before—this was a very welcome change.The meals have always been delicious, and I had long been curious about the head chef’s name listed on each menu. This time I was able to greet him directly and speak briefly with him, which made me very happy and left a particularly strong impression. Every dish reflected careful craftsmanship; conversation with our attendant flowed naturally as well, and we enjoyed a luxurious and deeply satisfying time.The open-air bath in our Room was also extremely relaxing—especially bathing in the morning while listening to beautiful wild birdsong. Soaking leisurely in the Onsen became a blissful moment of deep healing for both body and mind.I also heard that all seats at the bar are now non-smoking, so next time I would love to stop by.I am already looking forward to returning again in October—Suishoen is an Accommodation where each visit brings new discoveries and comfort—and I cannot wait until the day I can “come home” again.Unizo.