Cerulean Tower Tokyu Hotel

The biggest highlight of our two-night stay was the wonderful support we received from Mr./Ms. T, who was helping out in the Executive Lounge from the Operations Department. Not only was their language impeccably polite, but I also felt warmth in the way they sensed how I was feeling and responded accordingly. They may not be aware of it at all, but I was deeply impressed by their thoughtful, understated manner and consideration. They must have been extremely busy, yet I was moved by how calmly and confidently they handled everything at all times. My companion had just been discharged from the hospital, so we were unsure how things would go, but we were fortunate to be cared for by every Hotel staff member who assisted us. We are truly grateful. My companion will be hospitalized again, but says they will do their best while remembering the happy moments from our two-night stay. Thank you very much. We will definitely return.

We stayed for two nights during Golden Week and truly enjoyed a fulfilling, relaxing stay. First, we had the teppanyaki lunch, and it was perfect for us. The atmosphere, service, and cooking were all excellent. It was so good that we felt it was the best hotel teppanyaki we have ever had. Check-in at the Executive Lounge begins with a welcome drink. We have stayed here several times, and this time we felt the food quality was the best yet. Even during busy hours, staff kindly came by multiple times to ask if we needed more drinks. Their thoughtful attention and gentle service really put us at ease. The dishes were beautifully presented and well prepared, which made them even more enjoyable. Overall satisfaction was very high. For our guest room, we were assigned a Room with a wonderful view. From the in-room facilities and cleanliness to the scenery outside the window, the Hotel staff’s service, and their appropriate judgment when an issue occurred in our Room (which we caused), we could feel hospitality in every detail. We are deeply grateful to housekeeping for their prompt response despite being busy. Since I couldn’t thank you in person, please allow me to do so here: Thank you very much indeed.