신촌역 × 고객 서비스 평가가 높은 호텔·료칸 - 2페이지

The light breakfast was just right. The Facility felt a bit old, but it was clean so it didn’t bother me, and it was a great deal because I could make a Reservation and visit the Onsen at an affiliated Hotel. I’d like to stay here again the next time I visit Matsumoto.

Compact and well-organized, typical of Route Inn, ensuring a comfortable stay.

We stayed over a three-day weekend and were very satisfied with both the Facility and the service. It turned into a last-minute trip and we made our Reservation on the day of our stay, but this Ryokan was more comfortable than the Accommodation Fee would suggest. Meals: Breakfast featured a wide variety of dishes made with local ingredients. Everything was delicious. Room: The Room was clean and spacious enough for two people. Being able to replace the hand towels was a small touch, but I really appreciated it. Baths: We bathed twice, morning and evening. We were grateful that we could Reserve a private bath by phone before check-in. Every bath was very clean; none were particularly large, but they felt calm and relaxing. Because the shower water was also Onsen water, the water pressure was weak, but it didn’t bother me much. Inside the Accommodation: Every staff member greeted us with a smile whenever we passed by. We also enjoyed how much there was to see—there’s a pond inside, as well as a beautifully maintained courtyard with an ashiyu (footbath). Since I don’t often buy souvenirs at a Ryokan, I’m glad I could purchase cider made at the on-site winery.

I stayed at the accommodation for a solo trip. The lobby was very lovely, and although the staff seemed busy, they were kind and attentive—thank you! The birch hot spring on the second floor was comfortable, and the guest room was clean and well-maintained! Breakfast was also very delicious! However, there was one point I noticed during breakfast. There were instances where tongs were placed directly on ingredients/dishes, causing contact between items touched by hands and food. It caught my attention a little. Separating them might make it look even better in my personal opinion. That said, staff members patrolled regularly, which left a very positive impression.

Although the exterior feels a bit dated, the front desk, common hall, and Rooms are all well maintained and clean. It’s a traditional Onsen Accommodation, which makes it very relaxing. There are large public baths on the 1st and 4th floors; the water is on the hotter side, but they were excellent. However, it was very disappointing that the open-air bath was not available. The meals were simply delicious and very filling—I couldn’t finish everything. I think it would be even better with a little more attention to the exterior.

I love the waters of Asama Onsen and have visited many times. This time, I stayed at Umenoyu. The bath is indoor-only, but it was clean and well maintained, which I appreciated. The meals offered a wide variety of dishes and were very delicious. My Room was Western-style; it had been renovated, was spacious, and very comfortable. All the staff were friendly as well, making for an enjoyable stay.

The Alpine view from the Room was simply breathtaking! We stayed in a Superior Twin and loved the double-size beds, as well as the relaxing table area (sofa). The bathtub was also spacious, and there were bath salts, so we could truly unwind. We only had breakfast, but the rice porridge was delicious and very satisfying. It snowed the night before, so the mountain scenery was absolutely stunning—we would definitely like to return again at the same time next year.

It is not a luxury Hotel, but the Room interior and carpets were clean, there was hardly any noise, and we were able to relax as a couple. Asama Onsen may be small, but we enjoyed it at a comfortable water temperature and could take our time. The staff were also kind and left us with a very positive impression.

I made a Reservation without doing much research because it looked good, and it turned out to be the perfect choice. The nostalgic charm of the Showa era is beautifully balanced with modern Facilities, making the stay extremely comfortable. All of the staff were genuinely kind and welcoming—the hospitality was outstanding. The meals were also delicious; even though I’m on a diet, I finished dinner and was completely full. Breakfast felt lighter (not small in portion), and perhaps because it was Japanese-style, my weight didn’t increase much, which was a relief. The private bath doesn’t require a Reservation—if it’s available, you can use it—so I enjoyed it twice without any hassle. Since the number of guests per day is limited, it was quiet with a calm, adult atmosphere, and I could truly relax. Thank you very much.

I stayed here during my trip. It’s just a few minutes from the station, close enough to reach even in heavy snow. The parking lot was packed with cars, so it seemed very popular. The Room has only a toilet and no bath—just the minimum essentials. That’s why it’s reasonably priced. Tea is available from the hot-water dispenser on each floor. There are many types of baths, and there was also a good selection of shampoo. Even though it was cold outside, the open-air bath was nice and hot, which was great.

I stayed for one night with the No Meals Included plan. This is not specific to Comfort Hotel, but when traveling by car, business hotels in suburban areas where you don’t have to worry about parking are very reassuring. The amenities were more than sufficient, and since the loft bed is close to the ceiling, it stayed nicely warm with the heating and was more comfortable than expected. I would definitely like to stay again when traveling to Nagano.

I stayed here recently to see the projection mapping at Matsumoto Castle. The location is very convenient as it is close to Matsumoto Castle, and the Hotel was clean. My Room was on the 1st floor, so I didn’t need to use the elevator, and since the bath was also on the 1st floor, it was very convenient. About 10 cm of snow fell in one day, and I could see a snow-covered Matsumoto Castle the next morning, which became a wonderful memory. The Hotel staff were kind and made my stay pleasant. Thank you!

It was my first visit to Sugimoto in a while. The facility and rooms remain beautifully maintained. A calming, classic atmosphere. Delicious soba noodles. Everything was just as it always is. Consistency is something rare and precious, but you can always find it at Sugimoto, which I deeply appreciate. I look forward to staying again. Thank you very much!

We stayed here with a large group in January. First of all, the traditional kura-style building is truly one of a kind. It has been beautifully renovated to suit modern needs while preserving the charm of classic Japanese architecture. It’s even more impressive in person than in photos, and you can really enjoy the building itself—perfect for anyone who loves architecture. The living room feels incredibly open, and even with a big group it never felt cramped. The kitchen was surprisingly spacious, and it was stocked with more than enough cookware and appliances. There was also a great variety of tableware, all stylish, which made cooking even more enjoyable. The dishwasher in particular was large and high-performance, making cleanup easy even for a big group. There are multiple bedrooms as well, so everyone can rest comfortably. This Accommodation is ideal for the purpose of “staying together as a large group and relaxing.” Overall it’s very spacious, so we could spend time there without feeling self-conscious. We only ordered breakfast, but it was simple Japanese food and very delicious. For lunch and dinner we arranged our own meals—buying ingredients at nearby supermarkets (Tsuruya and AEON are conveniently close) and cooking ourselves—and that became part of the fun of the stay. With such well-equipped facilities, this place is especially recommended for those who enjoy cooking. Even though it was cold around New Year’s, the inside was warm and comfortable. The separate hinoki bathhouse was amazing; you heat the indoor bath yourself, but the scent of hinoki wood and the atmosphere were truly relaxing. There is also another bath in the main house (with a modern tub), which you can use as well—and we appreciated the thoughtful touch of underfloor heating in the changing area there. We were highly satisfied with everything—the space, facilities, and overall atmosphere—and would love to visit again in a different season.

My parents stayed here on this occasion. We made a Reservation for a Room with meals and a great view of the Northern Alps. - They were delighted with the view and said they could clearly see the mountains of the Northern Alps. - The meal was the HAKKO course. While not flashy, every dish was truly delicious—my picky father praised it highly. My mother, who is also particular about taste, said it was excellent as well. - As they live in an Onsen area themselves, they felt the Onsen views were wonderful, but the water quality felt a bit squeaky on the skin and wasn’t quite to their liking. Overall, they were very satisfied. Thank you very much.

Great value for exploring Matsumoto. Stay includes breakfast, which is served buffet-style and was very satisfying. The staff were kind and attentive, making the stay highly enjoyable. The hotel itself is old, so improvements to the plumbing would be appreciated.

We had a very comfortable stay. Thank you very much. We look forward to staying again.

After snowfall from the previous day, Matsumoto Castle was covered in a beautiful winter scene. We enjoyed a stroll through the charming castle town and then headed to the Hotel. Perhaps because of the local area, the soba at dinner was excellent, and we also really enjoyed the hot pot from the fair. The dining staff were especially pleasant: we were seated without waiting, clearing was quick and everything was kept clean. We are very grateful. Thank you. We also took a short walk around Asama Onsen town, visiting the drinking spring and Yakushiji Temple. The oshinko mochi from a nearby shop was delicious. Next time, I’d like to take my time and walk around more. Itoen Hotel is affordable and well located—this one as well. The Room was quiet, and the view from the large public bath on the top floor was outstanding. It turned into a wonderful trip. Thank you.

I stayed here because it’s close to the station. The front desk staff were courteous, which made me feel at ease.

We stayed as a family of three adults. We were picked up from Matsumoto Station and dropped off at Shinshimashima Station the next day. The room was clean, and the meals were very delicious. The staff at the accommodation were very kind, which we greatly appreciated.