신촌역 × 고객 서비스 평가가 높은 호텔·료칸

This was a family trip with our 1-year-old and 4-year-old. When we stayed before, only adult meals were provided, but this time they prepared a kids’ set for our older child. Since our child loves to eat, they were thrilled when it came in a large bento box and they got to open it themselves—they were the most excited of all. Having the fun of opening the lid was also wonderful. Both dinner and breakfast were delicious, and the adults were very satisfied as well. They also prepared two Rooms for us, which was a huge help—we could use one Room to watch TV and get ready in the morning without waking the children. We usually like to try staying in different places, but this is one place we definitely want to return to again and again!!

This was our second stay. We were very satisfied with the meals—carefully prepared dishes made with quality ingredients and beautifully presented on lovely tableware. The water temperature at Asama Onsen was also just right. Most of the other guests seemed to be couples around our age, so we were able to spend time in a very quiet setting, which made us extremely happy.

It was very convenient, as it’s just a short walk from Matsumoto Station. The large public bath was a perfect size, and I was able to use it when it wasn’t crowded, so I could relax.

The staff provided excellent service. The private bath was spacious, allowing our family to relax comfortably. The soba served at dinner was very delicious. I would love to stay again if I have the chance.

The front desk staff and breakfast staff provided excellent service, making my stay very pleasant. (Although I made a mistake with the Reservation, I appreciate their assistance.) The public bath is small, but other services more than make up for it. You can take your breakfast to your Room in a takeaway container, amenities are well-stocked, and there are pillows and room wear available. The TV allows access to YouTube and Netflix as well. (No need to bring an Amazon Prime stick.) I was overwhelmed by the exceptional hospitality and responsiveness of the staff. Thank you very much!

What a wonderful library. I was filled with excitement, as if exploring a carefully curated collection of books. The meals were also excellent, and I was able to spend meaningful time chatting with my daughter. Thank you for an experience that truly made staying here worthwhile.

We stayed as a parent and child for my son’s university entrance exams. ■ Warm hospitality for exam takers At check-in, the staff asked, “Are you here for exams?” and gave us a small gift. My son, who was feeling nervous, seemed relieved by the thoughtful gesture, and I’m truly grateful as a parent. ■ Excellent amenities and a comfortable Room The amenity bar was well stocked—my son especially liked the bath salts and was able to relax. I also tried a face mask for the first time in my life! Even as an older guy (haha), it felt very refreshing after a bath. We were assigned a corner connecting Room, which allowed us to maintain privacy while still being close enough—making our stay extremely comfortable. ■ Great location It’s close to the station, with plenty of restaurants nearby, so we had no trouble at all even with a Plan without dinner. ■ A small suggestion for the future Winter in Matsumoto was drier than expected, so having hand cream among the amenities would make it even better! Thanks to the kindness of all the staff, my son was able to take his exam in great condition. We would definitely like to stay again when we visit Matsumoto. Thank you very much!

I stayed for two nights. The lounge and interior, truly worthy of the name “Mingei,” felt calm and relaxing. Above all, every course at the restaurant “ICAZA” was delicious, and breakfast was excellent as well. As for the Room, I requested a Japanese-style room, but there were few power outlets—so that choice was a mistake on my part. Also, I noticed a slight odor in the drinking water at the bath area. Overall, if I lived within easy reach, I would definitely want to stay at this Accommodation regularly.

Warm, heartfelt hospitality, delicious meals, and a wonderful hot bath—this was a lovely Accommodation. We were completely satisfied! Singing and dancing along with the mandolin concert was so much fun and became a great memory. Thank you for the photos. We’d love to visit again in a different season.

Arrived tired... The natural Onsen bath was wonderful! The staff's courteous service was very helpful. I also enjoyed the soba noodles for breakfast.

We gathered from various places to celebrate our elderly parent's birthday and stayed for one night. First, we relaxed together in the private bath while watching the clouds drift by. The specially prepared sparkling water was a delightful touch. The Onsen made us quite hungry, so we chose a small portion gourmet plan considering my mother, but it left us all fully satisfied. We were touched by the thoughtful celebration gesture from the accommodation, and the mulberry jam we purchased at the shop on our way home was delicious as well. During our stay, whether it was walking freely on the spacious tatami or feeling the warmth of the staff, there was always a cozy and pleasant atmosphere. Thank you very much!

We got a great deal, and they even upgraded us to a better Room—everything was taken care of. The parking lot is convenient at 1,100 yen with unlimited in-and-out access. It’s close to the station, and the service is excellent—an Hotel we truly appreciated.

It was very convenient, located just a few minutes’ walk from central attractions such as Matsumoto Castle, Nakamachi Street, and museums, and about a 10-minute walk to Matsumoto Station.\nIt was a small, clean Accommodation, and we enjoyed a delicious breakfast.\nIf staying in Matsumoto City, this is the Accommodation I would choose.

My wife and I stay here together every time. No matter when we visit, the Facility and amenities are kept clean, making our stay very comfortable. We’re also truly grateful that, despite rising prices these days, we can still stay at a reasonable rate. The late-night soba service was as delicious as ever, and we enjoyed a variety of drinks as well. We always look forward to breakfast, and it was tasty at a very fair price. We will definitely stay again—thank you!

It’s a bit of a walk from the station, but for this price it offers excellent value. The breakfast had a great variety, and each item was carefully prepared—I was very satisfied. The miso soup was packed with ingredients. The French toast and pumpkin potage were also delicious. In the evening, there was a complimentary green tea soba service, which was nice. The large public bath was spacious and relaxing. At the time there was construction, so it took a longer route to reach the bath area, so I rated it 4 stars (the bath itself is 5 stars).

Thank you as always for your hospitality. The room is comfortable for working on a computer and also perfect for relaxing. I especially like the breakfast salad. I would love to stay again.

They were very courteous and helpful. We packed our sightseeing schedule too tightly, so we didn’t have much time to spend at the Hotel—now I regret it. They also recommended nearby places for both lunch and dinner.

We stayed at this Accommodation during our trip to Matsumoto as a couple. We were told that a larger Room than the one we had reserved was available, so we ended up staying there at short notice. The Room was clean and very comfortable. The unit bath was also very clean and well maintained. In the morning, we had a buffet at Gusto on the first floor. It was a fun experience—having a buffet at Gusto isn’t something you get to do very often. The food was delicious, and we ate plenty. When we stay in Matsumoto again, we would definitely like to use this Accommodation again.

I stayed here on a business trip. As it used to be Matsumoto Tokyu Inn, the Room is solidly built, so I could sleep without worrying about noise. Although the building has some age, the interior was very clean. I used the self check-in Facility for the first time. The air conditioning can be controlled in each Room, so you can set the temperature to your liking. I also liked the chair in the Room—it felt like it had a memory-foam cushion and was very comfortable to sit on. The bathroom in the Room is a good size and you can soak properly. One small thing I really liked was the length of the bath towel. I’ve stayed at many Hotels and Ryokans, but this was the longest bath towel I’ve ever had. It made drying off feel great. This time I booked a Plan with free parking, which is great for business travelers and tourists. As for breakfast—which I had researched in advance—it exceeded my expectations. It uses plenty of local ingredients, and I ended up completely full and even skipped lunch. The French toast from a local bakery was moist, soft, and excellent. If there were whipped cream or ice cream as well, it would be unbeatable. (I’ve experienced that at Matsushima Ichinobo.) There were also two kinds of curry, handmade tofu, soba (surprisingly generous portions), oyaki dumplings, and sanzoku-yaki chicken—at 1,900 yen this is great value. I didn’t use it this time, but I was also interested in what looked like an izakaya-style restaurant on the first floor where you can enjoy gourmet dishes from The whole country.

We stayed in a Room with a private bath. The Room was very spacious, and both the interior and the bath were clean and beautiful, making it easy to relax and unwind. The amenities were well stocked, so we felt right at home. The bath was also large and comfortable, and the provided hair dryer, shampoo, and other items were high quality. The staff were very courteous as well, which made our stay pleasant—we were very satisfied. Personally, it was the best Accommodation I have stayed at so far. I would love to stay again. Thank you.