가와치 마쓰바라역 × 고객 서비스 평가가 높은 호텔·료칸

The front desk service was excellent, always welcoming with a smile and very approachable. The Room was odorless, but the elevator had a wonderful fragrance. The okonomiyaki around the Hotel was delicious, and I could feel the spirit of Osaka in the people. During this trip to Osaka, I didn’t encounter anyone with poor manners—it truly felt like a wonderful prefecture. Thank you very much!

At check-in, my grandchildren who live nearby said they wanted to stay with us, so I asked just in case. The staff responded very kindly and allowed Child Sharing Existing Bedding. They were especially gentle and caring with my 8- and 3-year-old grandchildren.\nThis was the most moving service experience of our trip. Thank you very much.

I stayed here on this trip and had a very satisfying experience. The Accommodation was clean and well maintained down to the smallest details, making it very comfortable to spend time in. The staff were courteous, and I felt at ease from check-in to check-out. The Room had a calm atmosphere, and I was able to relax comfortably. I requested the breakfast buffet at short notice, but they kindly accommodated me; there was a wide variety of options and everything was delicious, so I really enjoyed it in the morning. I was so satisfied that I ended up eating too much. It is conveniently located near the Tennoji Station North Exit, with great access to the surrounding area, which was very helpful. I would definitely like to stay again if I have the opportunity.

I stay here a few times a year. I’m very grateful to be able to stay at this rate. It was quiet and very pleasant. The Room was clean and well maintained. I will be staying again next week, in April, and in May. Thank you very much.

I used this place when I went to a live event at Yanmar Stadium. It's a straight road from the stadium, the service was polite, and I enjoyed a complimentary breakfast, which was great! There was a convenience store and an izakaya nearby, so it was nice to take a short walk when I got hungry!

I used the machine for check-in, thinking it would be quicker, but I was surprised that I had to input not only the representative's name but also the names of all other guests. Why? At other accommodations, I've always checked in at the front desk with just the representative's name. It might have been less hassle to write it down at the front desk. I also used the machine for check-out. It was simple and smooth. However, unless someone dislikes face-to-face interaction, I don't see much advantage in using machines. It was a new and clean hotel.

My family home was under renovation, so I looked for a nearby Hotel and stayed in a double room for three nights. It felt a bit small for two people, but it was compact and had everything we needed, including a microwave and refrigerator, which was very convenient. Being able to ship our luggage from the front desk was also very helpful.

We chose this Hotel to fully enjoy Abeno Harukas for the first time at my daughter’s request. I was a bit anxious about finding my way to the front desk, but the staff were very kind and made us feel at ease. Since the upper floors were being renovated, we made a Reservation on a regular floor, but the Room was spacious, with a wonderful view from the large windows. The bathroom also had a separate washing area and was conveniently divided by a door, making it easy to use. The Hotel’s loan items were well stocked and very helpful. We also used the lounge; although the outside view wasn’t as open as we expected, it had such a great atmosphere that it hardly felt like we were on the 38th floor, and it was very comfortable. There was also an excellent variety of food during cocktail time, and after we both enjoyed it thoroughly, we re-entered the observatory using our Harukas one-day pass—seeing a completely different mood and scenery from daytime was truly breathtaking. I’m really glad we chose Marriott. We would love to visit again. Thank you very much.

Every time I visit Osaka, I stay at this chain of accommodations. Despite being very affordable, the rooms are comfortable and clean with excellent access. Complimentary drinks are available in the lobby. Additionally, this accommodation offers a women-only large public bath. While room wear and bath towels are available for an additional fee, the value for money is outstanding, so I plan to continue using it in the future.

The room was clean and nice. The humidifier in the room was noisy. I would have preferred it to be placed at the foot of the bed rather than near the pillow. The breakfast felt a bit limited in variety.

The breakfast is delicious. The Room is comfortable. The staff provide exceptionally hospitable service, so you can feel at ease.

It was my first time staying here, and although it was reasonably priced, it was a proper Hotel. I have stayed at other Hotels in the same group before, but this was my first time at this one. As soon as I entered, all the staff greeted me with “Welcome” and “Hello,” and they were very friendly. I was nervous at first, but I quickly felt relieved and at ease. The limousine bus stop is also within walking distance, so I would definitely like to stay here again.

Located right in the heart of Shinsekai, we enjoyed delicious food and drinks, then relaxed at a leisurely pace in a spacious Room. We couldn’t make it this time, but there’s a public bathhouse nearby that opens early in the morning, so we’d like to enjoy that on our next visit.

We had a relaxing stay. We look forward to staying again.

My husband injured his leg, so we changed our booking from a twin to a double and extended our stay from one night to two. During our stay, his leg pain worsened, and when we called the reception, they arranged a taxi for us. They have eliminated unnecessary services and are a Hotel that responds to guests’ needs. We were very satisfied. We are truly grateful to all the staff. Thank you very much.

I stayed for one night. They changed my Room from the one originally planned to a Room with a toilet and bath! Thank you very much for your kind and courteous service! I also received a free drink voucher for the restaurant on the first floor, and I was able to enjoy a really delicious meal, which was wonderful. The okonomiyaki was especially tasty! The Hotel is old, but the excellent service and the large public bath were both great!!

A Plan with check-out until 1 PM at the same price was very helpful! I will consider using this again.

The Hotel is very clean, and the Room is comfortable. A welcome drink is available, and it exceeded expectations for the price. The only downside is that it's a bit of a walk from the station. However, passing through the famous shopping street makes it manageable even in bad weather. The station layout was confusing, and navigating with my smartphone was challenging at first. If you're heading to the Hotel late at night for the first time, it might be tricky. Now that I know my way around and enjoyed exploring the unique shopping street, I would love to stay here again!

I stayed for two nights. After reading the Reviews, I was a bit concerned about cleanliness, but the room was very well cleaned and spotless. Although it is right in front of a main road, it wasn’t noisy enough to bother me, and once the windows were closed I couldn’t hear it. The station is also nearby (within a 10-minute walk), and there is a shopping street between the station and the Hotel, so shopping and dining were very convenient. I had a very comfortable stay. Thank you very much.

This was my first time staying at this Hotel. The complimentary small bread service and free coffee were great. Being able to check in early, especially, was wonderful! My Room was right in front of a restroom without a door, so I worried that noise might carry late at night, but fortunately the hand dryer was out of order. When I went to the large public bath at night, there was no hot water, and I was surprised to see an Asian female guest getting into the tub without hot water. Aside from that, other guests had good manners and the location has excellent access to transportation, so I would like to stay again.