무라카미 해적 박물관 주변 × 석양이 인기 있는 숙소고객 서비스 평가가 높은 호텔·료칸

We were interested in the Shimanami Kaido and stayed here as a couple during Golden Week. From the website, we understood that this Accommodation highlights glamping as its main selling point, so although we wondered whether it might feel out of place for us—since we have no interest in glamping—we chose it because no other Hotel we wanted had availability. We were worried it might feel like an in-between option as a Hotel, but that concern disappeared the moment we stepped out of the Shuttle Service vehicle. We were impressed by the efficient check-in service from the staff, the first-floor entrance and dining area, and above all the beautiful view from there. Because it is located on a small remote island with only a few residents—and we were told that only islanders and Hotel vehicles are allowed to enter—we worried there might be nothing to do once we arrived. However, there were nature-based activities such as cave visits, and we could also walk to the Shimanami Kaido suspension bridge, so there was hardly enough time. Unfortunately, due to light rain and strong winds, our exploration was on foot; if it had been sunny, I think we could have rented the Hotel’s electric bicycles and gone out to Oshima and other areas. The meals featured plenty of fresh fish, and the sea bream rice in particular was outstanding. Drinks are self-serve with unlimited refills, which is irresistible for those who enjoy alcohol. The bath is not an Onsen, but there was plenty of hot water and thoughtfully selected amenities, so we enjoyed it. However, part of the bath in our Room looked as if it was under repair: one section of wall appeared to be temporarily covered with boards nailed on, and there was mold-like staining around that area. For that reason I lowered my rating for the guest room. I expect it will be fixed soon, but it did bother me slightly. The Shuttle Service staff on both arrival and departure kindly gave us guidance about the surrounding area as well—it was very enjoyable. This is a sightseeing Hotel that can be fully enjoyed not only by young families but also by mature couples like us.

In spring, the cherry blossoms were in full bloom around the Accommodation and at the Kurushima Kaikyo Observatory, making it truly beautiful. From the Japanese-style Room, the large windows were wonderful—you could even enjoy an ocean view while lying on the futon—and the Room amenities and equipment showed thoughtful attention to detail. Needless to say, the food was outstanding! All of the staff were kind and very pleasant, too. Next time—whether for a celebration, an anniversary, or simply to refresh—I want to find any excuse to stay here again.

We stayed at the accommodation for a three-generation trip, as it was strongly requested by our grandchild. We didn't see any other Japanese guests during our stay. If we were more fluent in English, it would have been an even more enjoyable experience. We had breakfast at the attached café in the morning. Both the accommodation and café were stylishly designed and lovely places to be. The shower room was clean, though there was no bathtub. However, as Japanese people, especially seniors, we do miss soaking in a bath.

Everything—the Room, the bath, and the meals—was excellent, but above all, the staff were truly outstanding. Even though we caused you trouble with changes to the Shuttle Service pickup location due to our circumstances and issues such as a locker malfunction in the bath area, you responded with great kindness. My daughter and I kept saying how glad we were that we stayed here. Thank you very much. We expect to visit the island several more times in the future, so we will continue to stay at your Accommodation.

The Room’s interior, Facilities, size, and location were all excellent. I wish I could end my review there, but there was one very disappointing issue. On the morning of the third day (Saturday) of our two-night stay, I found a spider about 10 cm in diameter in the bathroom during a morning bath. The spider itself may have come in when opening or closing the door or windows, and given the natural surroundings—and since I noticed it right before checkout—it wasn’t a major problem. The real issue was what came next. Since new guests might be staying that day, and some people may dislike insects or small children might encounter it (it was large enough to surprise even me), I worried it could ruin their trip. I called the published phone number, but only reached an automated message saying it was outside business hours. I also checked the pre-stay email guidance but couldn’t find any emergency contact information. I understand this Accommodation operates differently from a Ryokan or Hotel, but for situations where guests need to contact someone immediately during their stay (it doesn’t have to be public), there should at least be an emergency contact number provided to guests. In this case, I hope housekeeping removed the spider so the next guests could stay comfortably. However, please recognize that not being able to resolve urgent issues smoothly by phone can potentially ruin a trip, and consider setting up proper emergency contact arrangements. As mentioned at the start, this is an excellent Facility overall—but this one drawback alone makes me hesitate to book again.