난바 오리엔탈 호텔

All staff members, regardless of their position, provide exceptional and pleasant service. In particular, the housekeeping team did an incredibly thorough job, allowing for a very comfortable stay. Every staff member greeted us with a smile whenever we passed by. I will definitely stay here again next time.

The room and bathroom were clean. The room I stayed in had a washing machine, so there was no need to worry about overlapping with other guests at the laundry. It was conveniently located right near the guestroom entrance, with the lounge almost directly in front. The layout was perfect. The provided hairdryer and hair iron were from YA-MAN, which alone could justify the room price—are you sure this is okay? Having welcome snacks and ice cream available was a delightful touch for a summer stay. Now, just a few suggestions for improvement: The luggage storage area was slightly hard to locate. While there are icons displayed on pillars and walls, their stylish design makes it difficult to understand what they represent at first glance. Additionally, since the color scheme is uniform, it’s hard to spot where these markers are located in the first place... When I asked at reception around 9 AM before check-in time, I was told "go straight ahead and turn left at the end," but having someone step out of reception and guide me closer to the entrance would have been better service-wise—especially since it wasn’t during peak check-in/check-out hours—it felt slightly cold as an interaction.The lounge had a great atmosphere with all-you-can-eat-and-drink access throughout your stay—a fantastic service! However, when I visited around 4 PM and again around 8:30 PM for pancakes, there wasn’t any maple syrup available both times. If placed in bottles like chocolate sauce or something similar, it would be easier for guests (and staff) to notice when it's empty so that refills can be managed promptly—and guests can quickly move on without disappointment.I saw several guests struggling with this issue; one child looked particularly disappointed when they couldn’t find any syrup left... While running out close to closing time (around 8 PM) might be understandable, having none by 4 PM suggests inventory management needs improvement.Although staff frequently entered the lounge during my visits—perhaps only focused on clearing used dishes—it seemed unclear whether anyone noticed or addressed stock shortages like this.Overall though—the hotel experience as a whole was excellent! With many international visitors staying here too (some cultural differences like elevator etiquette may require patience), any minor frustrations were easily overshadowed by how wonderful both my room and lounge experiences were.This will definitely become my go-to accommodation in Namba!