Kisara Oneness

This was my third visit. I happened to find out on IKYU.com that a new sauna had been installed, so I made a Reservation. My previous two visits were during the off-season winter for glamping, so even though it was a revisit, I enjoyed it with a fresh feeling. The breakfast style and services seem to change slightly every time I visit, which can be confusing, but it's clear that you're trying to improve through trial and error. Please keep up the great work! I'm looking forward to my next visit. It was almost perfect, but the air conditioning in the bedroom wasn't working well—improving this would be greatly appreciated. Thank you for your hospitality!

We stayed as a couple. Upon arrival, we were unsure where to check in, but a foreign staff member noticed us and came to assist. Based on previous reviews mentioning that the top floor rooms are the best, we requested one and our request was granted. The room was conveniently close to the parking lot and the area with beer and other refreshments, plus the view was fantastic. However, the entrance of our room had an iron gate-like door that made it easy to see inside from outside. It felt uncomfortable when using the open-air bath as privacy was compromised. Since all rooms seem similar in design and ours being on the top floor at road level made it more concerning, I mentioned this in a survey provided in the room and suggested adding curtains or some kind of privacy screen. If this issue is addressed, I would love to stay again.The private spa was excellent! The onsen in our room's open-air bath as well as the sauna were also wonderful.Lastly, when trying to call a number listed on your website just before arrival for some inquiries, I received a message saying "this number is no longer in service," which caused some anxiety.