Wakura Onsen Hotel Kaibo

Thank you for your support!

Understanding the challenges caused by the earthquake, I stayed to show my support. I understand that only one building remains operational and sympathize with the difficulties faced. However, there were two disappointing points: 1. The individual heating and cooling facility in the room was not functioning, leaving only central heating available. As a result, the room was overly warm. When I contacted the front desk, they explained an unusual method to adjust it. Although there was a paper on how to operate it on the table in the room, I didn’t notice it at first. It would have been helpful if this had been explained during check-in. 2. On a cold day, I decided to take an early bath after check-in but found no hot water in the washing area. After soaking in warm bathwater and preparing to rinse off with cold water reluctantly, a staff member entered and explained that due to a power outage earlier that morning, the tank's hot water had cooled down but would eventually heat up if left running for about 20 minutes. After following their advice and waiting for 20 minutes of running water, hot water finally came out allowing me to finish bathing comfortably—but again felt disappointed as this information could have been shared during check-in so I could have timed my bath better. While both issues seem related directly or indirectly due to earthquake impacts—which is understandable—the lack of explanation at check-in made these experiences less smooth than they could’ve been otherwise! However later apologies from management both over dinner & next-day checkout softened any major dissatisfaction overall; meals themselves tasted wonderful too! Despite everything mentioned above—I’d still consider returning someday given another chance because ultimately want continue supporting efforts rebuilding amidst tough circumstances ahead—keep striving forward!